Windows is unable to connect to the Internet

Discussion in 'Network Help' started by NoOreos4U, Aug 10, 2012.


  1. NoOreos4U Bronze Member

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    This morning, I tried using the computer and I wasn't able to connect to the Internet. The wireless icon on the bottom had either 1 bar, a caution sign with an exclamation point, or some sun icon. Either way, I could not get to my websites. I don't know why my computer cannot connect to the Internet because my iPad can connect perfectly well as I'm on it right now posting this thread. This is the first time it has happened. A few weeks ago my Internet started getting slower and slower. When it was usually an average of 3 bars, it went down to 2 and stayed that way. I was still able to get to my websites back then however the change in speed was noticeable. Now, it is neither 2 bars nor 3 but 0. I went to my friend for help and he suggested me moving my router closer to my computer because my desktop is upstairs whereas my router is downstairs. With all the cables and such I would just end up messing it up or something. What could I do to fix this problem, it's been like this all day. Is it possible a virus is causing this problem? I use a wireless Linksys router model WRT54GS. Thanks in advance for the help.

  2. samuria Network Specialist

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    It most likely that a new wireless has come in the area and knocking the signal. If you can download the wireless test tool then right click and choose run as admin and post the results we may tell better.

    The real answer to this is to get homeplugs one goes into the router and main the other goes in your room and your pc and you get wired 100 meg with no trouble faster and more secure
  3. NoOreos4U Bronze Member

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    Windows IP Configuration

    Host Name . . . . . . . . . . . . : LeThach-THINK
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : D-Link WDA-1320 Desktop Adapter
    Physical Address. . . . . . . . . : 00-15-E9-4C-00-17
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::65cb:56bf:1497:a271%18(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, August 10, 2012 4:06:53 PM
    Lease Expires . . . . . . . . . . : Sunday, August 12, 2012 2:24:20 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 402658793
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-5E-CB-3A-50-E5-49-71-A1-24
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82567LM-3 Gigabit Network Connection
    Physical Address. . . . . . . . . : 50-E5-49-71-A1-24
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{5E67F481-35CB-4508-8451-811C8E2D58B8}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F817CECC-A1E9-4898-81FE-A2EA644E5677}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Interface name : Wireless Network Connection
    There are 1 networks currently visible.

    SSID 1 : linksys
    Network type : Infrastructure
    Authentication : Open
    Encryption : None
    BSSID 1 : 00:14:bf:f9:9f:97
    Signal : 26%
    Radio type : 802.11g
    Channel : 6
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54


    Profiles on interface Wireless Network Connection:

    Group policy profiles (read only)
    ---------------------------------
    <None>

    User profiles
    -------------
    All User Profile : linksys 2
    All User Profile : linksys


    Pinging 194.119.131.66 with 32 bytes of data:
    Reply from 194.119.131.66: bytes=32 time=93ms TTL=54
    Reply from 194.119.131.66: bytes=32 time=94ms TTL=54
    Reply from 194.119.131.66: bytes=32 time=94ms TTL=54
    Reply from 194.119.131.66: bytes=32 time=98ms TTL=54

    Ping statistics for 194.119.131.66:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 93ms, Maximum = 98ms, Average = 94ms

    Pinging plus.net [212.159.8.2] with 32 bytes of data:
    Reply from 212.159.8.2: bytes=32 time=116ms TTL=241
    Reply from 212.159.8.2: bytes=32 time=112ms TTL=241
    Reply from 212.159.8.2: bytes=32 time=110ms TTL=241
    Reply from 212.159.8.2: bytes=32 time=113ms TTL=241

    Ping statistics for 212.159.8.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 110ms, Maximum = 116ms, Average = 112ms

    Tracing route to 194.119.131.66 over a maximum of 30 hops

    1 9 ms 4 ms 3 ms 194.119.131.66
    These Windows services are started:

    Application Experience
    Application Information
    Application Virtualization Client
    Application Virtualization Service Agent
    Background Intelligent Transfer Service
    Base Filtering Engine
    BrYNSvc
    CA Common Scheduler Service
    CAAMSvc
    CaCCProvSP
    CAISafe
    Client Virtualization Handler
    CNG Key Isolation
    COM+ Event System
    Cryptographic Services
    DCOM Server Process Launcher
    Desktop Window Manager Session Manager
    DHCP Client
    Diagnostic Policy Service
    Diagnostic Service Host
    Distributed Link Tracking Client
    DNS Client
    Extensible Authentication Protocol
    Fantapper Player Update Service
    Function Discovery Provider Host
    Function Discovery Resource Publication
    Group Policy Client
    HomeGroup Provider
    IKE and AuthIP IPsec Keying Modules
    Intel(R) Management and Security Application Local Management Service
    Intel(R) Management and Security Application User Notification Service
    IP Helper
    IPsec Policy Agent
    MSCamSvc
    Multimedia Class Scheduler
    Network Connections
    Network List Service
    Network Location Awareness
    Network Store Interface Service
    PDFProFiltSrvPP
    Plug and Play
    PnkBstrA
    Power
    Power Manager DBC Service
    Print Spooler
    Program Compatibility Assistant Service
    Remote Procedure Call (RPC)
    RPC Endpoint Mapper
    Security Accounts Manager
    Security Center
    Server
    Shell Hardware Detection
    SSDP Discovery
    Superfetch
    System Event Notification Service
    System Update
    Task Scheduler
    TCP/IP NetBIOS Helper
    Themes
    ThinkVantage Registry Monitor Service
    TM Engine
    TPM Base Services
    User Profile Service
    Windows Audio
    Windows Audio Endpoint Builder
    Windows Backup
    Windows Driver Foundation - User-mode Driver Framework
    Windows Event Log
    Windows Firewall
    Windows Font Cache Service
    Windows Image Acquisition (WIA)
    Windows Live ID Sign-in Assistant
    Windows Management Instrumentation
    Windows Media Player Network Sharing Service
    Windows Search
    Windows Update
    WinHTTP Web Proxy Auto-Discovery Service
    WLAN AutoConfig
    Workstation
    Yahoo! Updater

    The command completed successfully.


    Microsoft Windows [Version 6.1.7601]

    MTU MediaSenseState Bytes In Bytes Out Interface
    ------ --------------- --------- --------- -------------
    4294967295 1 0 1114433 Loopback Pseudo-Interface 1
    1500 1 3162820871 78568717 Wireless Network Connection
    1500 5 0 0 Local Area Connection

    ===========================================================================
    Interface List
    18...00 15 e9 4c 00 17 ......D-Link WDA-1320 Desktop Adapter
    11...50 e5 49 71 a1 24 ......Intel(R) 82567LM-3 Gigabit Network Connection
    1...........................Software Loopback Interface 1
    22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
    12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
    13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
    21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.102 25
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    192.168.1.0 255.255.255.0 On-link 192.168.1.102 281
    192.168.1.102 255.255.255.255 On-link 192.168.1.102 281
    192.168.1.255 255.255.255.255 On-link 192.168.1.102 281
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 192.168.1.102 281
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 192.168.1.102 281
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    1 306 ::1/128 On-link
    18 281 fe80::/64 On-link
    18 281 fe80::65cb:56bf:1497:a271/128
    On-link
    1 306 ff00::/8 On-link
    18 281 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
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  5. samuria Network Specialist

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    You should disable ipv6 as its not used
    set the dns to 208.67.220.220 & 208.67.222.222

    Your main problem is the signal is only 26% which is low try putting the antennas horizontal see if that help. Again the real solution is the home plugs
  6. NoOreos4U Bronze Member

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    And how exactly do I set the DNS?
  7. samuria Network Specialist

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  8. NoOreos4U Bronze Member

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    Do you think that it could be my router going bad? I've had it for about 8 years now and like I said before the speed is decreasing and even perhaps the range of the router is getting smaller. My iPad cannot connect to the Internet upstairs but only downstairs where the router is placed. If its possible that the range is decreasing, that could be the reason why my computer's Internet speed is lowering. The router is pretty old.
  9. samuria Network Specialist

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    A router that age is very old and should be in a museum they improve all the time and a new one would be a lot better in all respects you may connect to the isp faster with a new one. They are cheap now so I would get a new one
  10. NoOreos4U Bronze Member

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    lol the museum part killed me. Alright thanks for your help, I'll try getting a new one. Hopefully that'll help.

Windows is unable to connect to the Internet