Win7 reboots +minidumps

Discussion in 'Win 7/Vista BSOD' started by vaidotas, Aug 25, 2011.


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  1. vaidotas Bronze Member

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    Please can you help me, my DELL notebook sometimes reboots without showing BSOD's but I have minidumps.

    Please help me, because I don't know what to do.

    Attached Files:

  2. monkeymagic guinness gives you strength

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    Hi vaidotas, welcome to PCHF. :mrgreen:. Can you tell us how old the pc is and also the model. Can you click on PC specs in my signature and post back please so we know what hardware we are dealing with. One of our BSOD experts will have a look at your DMP files and get back to you. We are all volunteers here from all round the globe so please be patient.I will Mark this as open to get you some input.
    Monkeymagic.
  3. vaidotas Bronze Member

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    Thanks for your reply.
    My PC is DELL
    Vostro Notebook 1500 and I wrote system specs into my profile.
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  5. madmonkey Site Manager

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    Hello vaidotas, welcome to PCHF,

    I'm not entirely sure if the BSOD's are related to the restarts or not, they are not too frequent, and the last one occurred over a month ago.

    What more frequently tends to cause a computer to randomly restart (without a stop error) tends to be generally caused by hardware, and less likely to be software related. As for stop errors, these are commonly caused by 3rd party device drivers, but can also be caused by hardware as well. If it is a software issue, it's certainly not evident in these logs, but we can use verifier to identify this to be sure.

    To use driver verifier:
    - First make sure you can access Safe Mode (with Networking preferably), by tapping [F8] during startup. If verifier detects a problem, you may not be able to start in normal mode.
    - Go to Start and in the search bar type in verifier
    - At the start of wizard, click Next.
    - Click Automatically select all drivers installed on this computer followed by Finish, and then restart the PC.

    If you receive any BSOD's during the course of using verifier, please upload the logs, as they will contain the results of any driver problems. To turn off driver verifier, simply go back to the verifier wizard again in Safe Mode, and select Delete existing settings.
    monkeymagic likes this.
  6. monkeymagic guinness gives you strength

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    Can you tell us the configuration of your memory. How many sticks do you have.
  7. vaidotas Bronze Member

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    I ran verifier in safe mode, then restarted pc and started to use it normally and then I had BSOD, minidump attached.
    Where can I find verifier logs?

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  8. vaidotas Bronze Member

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    I have 2GB of RAM (1+1)
  9. madmonkey Site Manager

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    Doesn't appear to be a software issue (verifier information contained within the log file you just posted). Problems occurred whilst freeing memory from Media Player Classic... looks like the instance was being closed at the time. Can you do a memory test me? Even if you have already used other memory tests recently, this specific memory test is quite thorough, and tests for bad addresses in memory, and well as CPU and motherboard cache. This specific test is called memtest86, and the instructions of how to use it can be found here: http://www.pchelpforum.com/memory/113776-memtest86-how.html

    I'll have a deeper dig into the log later today to see if there's any more information I can get from it.
  10. vaidotas Bronze Member

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    I ran memtest86+ all night without errors and now turned on the pc and just had another BSOD. :(

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  11. madmonkey Site Manager

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    Hi Vaidotas,

    Is the laptop still under warranty? if it's not RAM, then it's likely to be either Motherboard or CPU. The problem always occurs when memory is being free'd. One thing you might want to try as a last resort to rule out software for certain, is a clean install just to be sure?
  12. vaidotas Bronze Member

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    Sad but it's not under warranty anymore. :(
    I will try to reinstall the system in a few weeks.
    And until then I will save my work files more often.
  13. monkeymagic guinness gives you strength

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    You can swap test the memory to see if you can find a bad stick or memory slot. I have replaced the memory in my dell for random restarts and it fixed it.
  14. vaidotas Bronze Member

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    I will try to swap memory sticks tomorrow, maybe this will help.

    Now after I turned on verifier, crashes became more often.
    Can I turn it off?
    Just had three more BSOD's one after another :(

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  15. madmonkey Site Manager

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    No need to keep it running Viad, please turn it off as described at the bottom of post #4.

    I can see verifier doing it's job quit happily and all of the logs show it has detected memory corruption as we have seen - no driver implicated. I can't see any driver causing problems here, but if a driver was to blame, there are actually several drivers installed which are out of date and/or incompatible which could cause these problems otherwise. if you wanted to update or disable them just to be sure, they are listed below:
    Code:
    rimmptsk.sys Wed Nov 15 08:16:23 2006 (Ricoh SD/MMC Driver)
    rimsptsk.sys Wed Nov 15 03:42:45 2006 (Ricoh Memory Stick Controller Driver)
    rixdptsk.sys Wed Nov 15 01:35:19 2006 (Ricoh Picture Card Driver)
    OEM02Dev.sys Thu Oct 11 03:29:05 2007 (Creative Camera Driver)
    OEM02Vfx.sys Mon Mar 05 10:45:03 2007 (Creative VFX Driver)
    VSTAZL3.SYS  Thu Oct 16 01:30:03 2008 (Conexant Modem Driver)
    VSTDPV3.SYS  Thu Oct 16 01:32:04 2008 (Conexant Modem Driver)
    bcmwl6.sys   Sat Mar 22 01:12:22 2008 (Broadcom 802.11 WiFi Driver)
    bcm4sbxp.sys Tue Nov 21 12:25:43 2006 (Broadcom NDIS 5.1 Ethernet Driver)
    BCM42RLY.sys Thu Oct 23 00:28:48 2008 (Broadcom Proxy Driver)
    
  16. madmonkey Site Manager

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    Hello vaidotas, has this helped at all? if so, any update would be great.



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Win7 reboots +minidumps

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