PCHF does not support the use of software engineered to illegally circumvent copyright and/or other security protections. See site rules here. You will be asked to remove any such software before we will be able to help you. Assisting a person using such software, could be construed in the eyes of the law to be aiding and abetting a crime. Therefore you will be asked to remove any illegally received programs, or in the case of your operating system, to obtain a valid licensed copy. The Malware forums are set up to help those in need of assistance with their personal computers. This service is free and provided by volunteers. If you are a computer business attempting to remove spyware for your paying customers, our Volunteers are not here to support such. Personal computer clients should be directed to this forum to receive free advice in the first person. We realise on occasion that an IT person might need a second opinion. In which case please inform us at the beginning of the thread, and note the steps already taken. Our volunteers will be better able to assist you. Thank you for your cooperation in all aspects of these regulations. The PCHF Security Team .