Pending Trojan.Zeroaccess ...Help please

Discussion in 'Virus, Spyware and Malware Removal' started by Kristy Rohm, Jul 15, 2012.

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  1. Kristy Rohm Bronze Member

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    I'm trying to send the attached log and response and I keep receiving a server not resonding error

    Kristy Rohm, Jul 15, 2012
    #16

  2. Kristy Rohm Bronze Member

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    TDSSKiller

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    Kristy Rohm, Jul 15, 2012
    #17

  3. Kristy Rohm Bronze Member

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    It finally went through
    Kristy Rohm, Jul 15, 2012
    #18

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  5. Crush Administrator & Security Team Leader

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    Good. That's come up clean. How is the machine running? Can you post a new OTL log in your reply please?
    Crush, Jul 15, 2012
    #19

  6. Kristy Rohm Bronze Member

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    okay...will do ...running the same...not receiving any more pop ups..
    Kristy Rohm, Jul 15, 2012
    #20

  7. Crush Administrator & Security Team Leader

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    :mrgreen:
    Crush, Jul 15, 2012
    #21

  8. Kristy Rohm Bronze Member

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    Did combofix fix something?
    Kristy Rohm, Jul 15, 2012
    #22

  9. Crush Administrator & Security Team Leader

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    Yes, it removed ZeroAccess and fixed the file the infection patched
    Crush, Jul 15, 2012
    #23

  10. Kristy Rohm Bronze Member

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    otl log

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    Kristy Rohm, Jul 15, 2012
    #24

  11. Kristy Rohm Bronze Member

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    Are you able to determine where the trojan came from?
    Kristy Rohm, Jul 15, 2012
    #25

  12. Crush Administrator & Security Team Leader

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    Hi,

    That's a guessing game without accurate info about what you were doing when symptoms first appeared.


    Please run a free online scan with the ESET Online Scanner
    Note: You will need to use Internet Explorer for this scan
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install
    • Click Start
    • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, you may close the window
    • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
    • Copy and paste that log as a reply to this topic
    Crush, Jul 15, 2012
    #26

  13. Kristy Rohm Bronze Member

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    Okay...running the scan now. Thanks so much for being patient with me...and being there with your knowledge...
    Kristy Rohm, Jul 15, 2012
    #27

  14. Crush Administrator & Security Team Leader

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    No problem, take your time
    Crush, Jul 15, 2012
    #28

  15. Kristy Rohm Bronze Member

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    Just FYI...scan is still running and has found 9 threats so far:

    Win32/Sirefef.FB.Gen Trojan
    probably a variant of Win32/Agent.TEO trojan
    a variant of Win32/Adware.Yontoo.B application
    a variant of Win32 /Toolbar.Zugoapplication
    Win32/Toolbar.MyWebSearch application
    Win32/Toolbar.MyWebSearch.Q application
    Kristy Rohm, Jul 15, 2012
    #29

  16. Crush Administrator & Security Team Leader

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    ok
    Crush, Jul 15, 2012
    #30
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Trojan.Zeroaccess ...Help please

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