Sorry, I am new to this so I hope I am asking my question in the right forum. Anyway, I am not very tech savvy, I can maneuver through my phone's internet pretty well, but that's about it. Question : I recently got a PC for my kids to use for school. I hooked it up, everything works fine, but I didn't have the password to log on,(the computer belonged to my niece) , so I shut it down until I could get ahold of her. When I turned it back on it got stuck at the "Windows is starting up" screen. I got into it via safe mode, but now I don't know how to get out of safe mode! I've been Googling everything I can think of from my phone, but can't get out of safe mode. Can someone PLEASE help me? We are very anxious to start working on our "new" computer! If this helps, its a Dell (don't know any other info about that), and it has Windows XP Pro. Please help.

Wow! I did not expect a reply so fast! So thank you for that. Ok, I shut her down and restarted, but it's still stuck on "Windows is starting up..." Nothing is happening though. Now what can I do?

Ok, did that and I'm presented with a screen that says, "Please select the operating system to start:" and the only choice is Microsoft Windows XP Professional ". I am pretty sure I have already tried this & system restore, but neither worked. But anyway, what next?

Ok. I suppose that couldn't hurt, I've only installed one program, (a World Cultures and Geography dvd-rom), I guess I can always reinstall it, right? Before it was stuck in Safe Mode none of the other games or programs would work. I always got an error message anyway. But just so that I don't overload my brain,, I would like to see what "Hengis" suggests I do next so that I might possibly get out of safe mode. But I will gladly take any advice you can give me to get this thing running it's best, thank you!

Ok, but I don't have the Windows CD... other than that, is there anyway I can get out of safe mode? If my niece ever finds the CD,(I am assuming I would need it to do that), I will definitely do that. But can you please get me out of safe mode? The computer was fine this morning., I tried to update using an upgrade companion cf and the CD got stuck, I shut the computer down and got it out, when I turned it back on it got stuck at the "windows is starting up" screen. I shut it down again and got myself into safe mode using the F8 key. (Someone once told me to do this. Unfortunately, I cannot remember what I did then to get OUT if safe mode. Right now I am at the black screen waiting for any help... Thanks for your time.

I meant upgrade companion CD - not "cf". Oops.

I meant upgrade companion CD - not "cf". Oops.

I'm sorry, I have NO idea what model it is... are there any stamps, logos, etc. on the computer that could tell me the model so that I may relay that info to you?

Ok, there's a white sticker with a barcode on it and this: 97L1K11. Is that it?