Slow startup and freezes

Discussion in 'Network Help' started by Bluetrees, Aug 10, 2012.


  1. Bluetrees Bronze Member

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    Hello, just signed up to ask you guys for some help.
    A few months back I bought a new laptop and several weeks later I installed an SSD and moved the HDD to the CD-ROM slot (don't know if this has anything to do with my problems, but I'll just give you the complete story).

    The last month or so I'm having some difficulties.. When I first booted my laptop it would startup in seconds, but now, after the Windows welcome and loading screen I get a black screen before seeing the desktop. This takes several seconds, sometimes longer than other.

    My second problem is that windows freezes/crashes (the screen freezes and I can't do anything). This happens once or twice a week, thought it was random, but just now it happened when I unplugged my external usb soundcard (maybe the previous times it had the same cause, I can't remember).



    So I looked at my event viewer and it shows a lot of errors, don't know if it relates, but I'll post a screen of the errors from around the time it froze.

    Edit: You can see that error 1, 3, 11, 1001, 7038 and 7000 all happen when booting.

    Attached Files:

  2. mkey82 Je ne sais quois

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  3. Bluetrees Bronze Member

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    Archive:

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  5. mkey82 Je ne sais quois

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    Were you getting any blue screens of death or the machine was/is just freezing?
  6. Bluetrees Bronze Member

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    It just freezes
  7. mkey82 Je ne sais quois

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    At first I doubted your SSD drive, kind of prejudiced against them lol but your firmware is updated and the drive seems to be in good condition. This type of problem is usually not SSD related, anyhow.

    I have a feeling your laptop may be infected with something, read these and act accordingly
    http://www.pchelpforum.com/xf/threads/read-before-following-prework-instructions.64632/
    http://www.pchelpforum.com/xf/threads/prework-please-read-before-posting.131846/

    You make sure to attach all the required logs and I'll ask the staff to move this thread to the virus removal board.
  8. Bluetrees Bronze Member

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    OTL:

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  9. mkey82 Je ne sais quois

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    It appears you have attached the same log two times, you need the aswmbr one.
  10. Bluetrees Bronze Member

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    Yes haha, here it is:

    Attached Files:

  11. Pancake Security Team

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    Please download Malwarebytes Anti-Malware from Malwarebytes.org
    Alternate link: Download Mirror

    (Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

    Double Click mbam-setup.exe to install the application.

    (Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)
    Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    If an update is found, it will download and install the latest version.
    Once the program has loaded, select "Perform Full Scan", then click Scan.
    The scan may take some time to finish,so please be patient.
    When the scan is complete, click OK, then Show Results to view the results.
    Make sure that everything is checked, and click Remove Selected.
    When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
    Please save the log to a location you will remember.
    The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Copy and paste the entire report in your next reply.
    If Malwarebytes fails to download please use the following link:

    http://malwarebytes.org/mbam-download-exe-random.php
  12. Bluetrees Bronze Member

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    It didn't find anything:

    Malwarebytes Anti-Malware 1.62.0.1300
    www.malwarebytes.org

    Database version: v2012.08.11.02

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Fabian :: FABIAN-LAPTOP [administrator]

    11-8-2012 18:06:16
    mbam-log-2012-08-11 (18-06-16).txt

    Scan type: Full scan (C:\|D:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 414228
    Time elapsed: 21 minute(s), 13 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
  13. Pancake Security Team

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    I'm sure this problem you have is not malware related.I will let mkey83 carry on with fixing you,
  14. mkey82 Je ne sais quois

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    Well, there are no bsods.

    Event log is full of these
    Code:
    Event[727]:
      Log Name: System
      Source: Disk
      Date: 2012-08-09T10:32:00.335
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Fabian-Laptop
      Description:
    The device, \Device\Harddisk2\DR2, has a bad block.
    which are fairly ambiguous as I doubt under "block" a "sector" is assumed.

    Both drives seem to be healthy
    Code:
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
      1 Raw_Read_Error_Rate    0x002f  100  100  050    Pre-fail  Always      -      0
      5 Reallocated_Sector_Ct  0x0033  100  100  010    Pre-fail  Always      -      0
      9 Power_On_Hours          0x0032  100  100  001    Old_age  Always      -      553
    12 Power_Cycle_Count      0x0032  100  100  001    Old_age  Always      -      119
    170 Grown_Failing_Block_Ct  0x0033  100  100  010    Pre-fail  Always      -      0
    171 Program_Fail_Count      0x0032  100  100  001    Old_age  Always      -      0
    172 Erase_Fail_Count        0x0032  100  100  001    Old_age  Always      -      0
    173 Wear_Levelling_Count    0x0033  100  100  010    Pre-fail  Always      -      5
    174 Unexpect_Power_Loss_Ct  0x0032  100  100  001    Old_age  Always      -      14
    181 Non4k_Aligned_Access    0x0022  100  100  001    Old_age  Always      -      184 65 119
    183 SATA_Iface_Downshift    0x0032  100  100  001    Old_age  Always      -      0
    184 End-to-End_Error        0x0033  100  100  050    Pre-fail  Always      -      0
    187 Reported_Uncorrect      0x0032  100  100  001    Old_age  Always      -      0
    188 Command_Timeout        0x0032  100  100  001    Old_age  Always      -      0
    189 Factory_Bad_Block_Ct    0x000e  100  100  001    Old_age  Always      -      81
    194 Temperature_Celsius    0x0022  100  100  000    Old_age  Always      -      0
    195 Hardware_ECC_Recovered  0x003a  100  100  001    Old_age  Always      -      0
    196 Reallocated_Event_Count 0x0032  100  100  001    Old_age  Always      -      0
    197 Current_Pending_Sector  0x0032  100  100  001    Old_age  Always      -      0
    198 Offline_Uncorrectable  0x0030  100  100  001    Old_age  Offline      -      0
    199 UDMA_CRC_Error_Count    0x0032  100  100  001    Old_age  Always      -      0
    202 Perc_Rated_Life_Used    0x0018  100  100  001    Old_age  Offline      -      0
    206 Write_Error_Rate        0x000e  100  100  001    Old_age  Always      -      0
    Code:
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
      1 Raw_Read_Error_Rate    0x002f  200  200  051    Pre-fail  Always      -      0
      3 Spin_Up_Time            0x0027  197  173  021    Pre-fail  Always      -      1133
      4 Start_Stop_Count        0x0032  100  100  000    Old_age  Always      -      123
      5 Reallocated_Sector_Ct  0x0033  200  200  140    Pre-fail  Always      -      0
      7 Seek_Error_Rate        0x002e  200  200  000    Old_age  Always      -      0
      9 Power_On_Hours          0x0032  100  100  000    Old_age  Always      -      490
    10 Spin_Retry_Count        0x0032  100  100  000    Old_age  Always      -      0
    11 Calibration_Retry_Count 0x0032  100  253  000    Old_age  Always      -      0
    12 Power_Cycle_Count      0x0032  100  100  000    Old_age  Always      -      98
    191 G-Sense_Error_Rate      0x0032  080  080  000    Old_age  Always      -      20
    192 Power-Off_Retract_Count 0x0032  200  200  000    Old_age  Always      -      7
    193 Load_Cycle_Count        0x0032  199  199  000    Old_age  Always      -      3900
    194 Temperature_Celsius    0x0022  111  102  000    Old_age  Always      -      36
    196 Reallocated_Event_Count 0x0032  200  200  000    Old_age  Always      -      0
    197 Current_Pending_Sector  0x0032  200  200  000    Old_age  Always      -      0
    198 Offline_Uncorrectable  0x0030  100  253  000    Old_age  Offline      -      0
    199 UDMA_CRC_Error_Count    0x0032  200  200  000    Old_age  Always      -      0
    200 Multi_Zone_Error_Rate  0x0008  100  253  000    Old_age  Offline      -      0
    240 Head_Flying_Hours      0x0032  100  100  000    Old_age  Always      -      283
    241 Total_LBAs_Written      0x0032  200  200  000    Old_age  Always      -      1247526960
    242 Total_LBAs_Read        0x0032  200  200  000    Old_age  Always      -      1363347311
    254 Free_Fall_Sensor        0x0032  199  199  000    Old_age  Always      -      1
    There are no logged errors, either.

    You said "moved the HDD to the CD-ROM slot", what does that mean? I'd unplug that drive and see if that changes anything.

    Also, right click my computer > manage > click disk management and create a screenshot of the drive layout.
  15. Bluetrees Bronze Member

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    Because the SSD was only 128GB, I wanted to have some extra storage> So I moved the original hard drive to the place where the CD-ROM used to be, with help of a so called caddy.

    I'll try to boot without the extra drive tomorrow and see what happens.
  16. mkey82 Je ne sais quois

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    I have edited in this bit above, you may have not noticed it.

    To me it seems the system may be detecting the drive incorrectly.

Slow startup and freezes