After I was recently reinstalling antivirus, something went wrong there and at some point cursor stopped on the screen without moving. Neither touchpad nor mouse were working. I tried to restart the laptop few times.. but result was the same - keyboard worked, but touchpad and mouse not. Though I am not an expert in using only keyboard I just managed to open control panel -> devices (where i can see attention marks in front of pointing device (I guess its touchpad) and mouse.



The problem is with only keyboard working i dont know how to point on them to restart drivers for them or anything like that. The problem might sound stupid, but I am really begging for help or any advice as I am currently abroad and cannot bring my laptop to any service.

Hi AlexPL,

My Name is Diana and i work as a Dell Social Media Responder.

As suggested by Hengis you can try doing system Restore however you can also try the below step to get the touchpad and the mouse working,
--Please connect an external mouse and uninstall the touchpad drivers from Device Manager and Programs and Features( Click on start--Device manager--Mouse and Pointing device and uninstall the touchpad drivers).Restart the system and go to the manufacturer's website and install the touchpad drivers and check .

Kindly reply with the results.

Thanks and Regards,
DELL_Diana_M
Social Media Responder