Solved Problem with Windows Logon UI

Discussion in 'Windows XP' started by ianpwilliams, Jul 26, 2012.


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  1. ianpwilliams Elite Member

    Elite
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    Sometimes when I try to go into Standby Mode in Windows XP, the desktop icons and taskbar will disappea like they should, but then the mouse pointer changes to an egg timer, and nothing happens. So I press CTRL+ALT+DELETE, and the icons and taskbar come back, but with an error message about the Windows Logon UI encountering an error, and I then can't go into standby mode or shutdown, without physically turning the PC off. Does anyone know what might be causing this?

  2. Malnutrition Moderator

    PCHF Staff
    Message Count:
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    My System
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    Please download MINITOOLBOX and run it.

    Checkmark following boxes:


    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)



    Click Go and Attach the result.

    1- Please click HERE to download HijackThis.

    2- Run the program.

    3- Click on the Main Menu button if not already there.

    4- Select Do a system scan and save a logfile.

    5- Attach the scan log from Notepad into your next reply.


    Also please Download UnknownDeviceIdentifierand post the log it Creates in your next reply.
    Run the program allow it to finish then hit file> save > Save the file to desktop.The default file name will be DeviceList Attach Device list in your next reply.
    ianpwilliams likes this.
  3. ianpwilliams Elite Member

    Elite
    Message Count:
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    Ok, here is the device list log (all three logs are attached):


    Device Information Listing for Owner@YOUR-CD0F8A6ADD - 28/07/2012 09:15:03

    D347PRT SCSI Controller
    Chip:
    Detail
    PnpID
    d347prt
    Vendor
    (Standard mass storage controllers)
    Device
    D347PRT SCSI Controller
    Chip Vendor

    Chip

    OHCI Compliant IEEE 1394 Host Controller
    Chip: Lucent/Agere Systems (Was: AT&T MicroElectronics) FW322/323 IEEE1394 OHCI FireWire Controller
    Detail
    PnpID
    VEN_11C1&DEV_5811&SUBSYS_4040107B&REV_61
    Vendor
    IEEE 1394 OHCI Compliant Host Controller Vendor
    Device
    OHCI Compliant IEEE 1394 Host Controller
    Chip Vendor
    Lucent/Agere Systems (Was: AT&T MicroElectronics)
    Chip
    FW322/323 IEEE1394 OHCI FireWire Controller
    M-Audio Delta Audiophile
    Chip: VIA Technologies ICE1712 Envy24 Multichannel Audio Controller
    Detail
    PnpID
    VEN_1412&DEV_1712&SUBSYS_D6341412&REV_02
    Vendor
    M-Audio
    Device
    M-Audio Delta Audiophile
    Chip Vendor
    VIA Technologies
    Chip
    ICE1712 Envy24 Multichannel Audio Controller
    Intel(R) PRO/100 VE Network Connection
    Chip: Intel 82562EZ PRO/100 Ethernet Controller
    Detail
    PnpID
    VEN_8086&DEV_1064&SUBSYS_4040107B&REV_03
    Vendor
    Intel
    Device
    Intel(R) PRO/100 VE Network Connection
    Chip Vendor
    Intel
    Chip
    82562EZ PRO/100 Ethernet Controller
    Intel(R) 82801 PCI Bridge - 244E
    Chip: Intel 82801 Family (ICH2/3/4/5/6/7/8/9/10/11,63xxESB) Hub Interface to PCI Bridge
    Detail
    PnpID
    VEN_8086&DEV_244E&SUBSYS_00000000&REV_D3
    Vendor
    Intel
    Device
    Intel(R) 82801 PCI Bridge - 244E
    Chip Vendor
    Intel
    Chip
    82801 Family (ICH2/3/4/5/6/7/8/9/10/11,63xxESB) Hub Interface to PCI Bridge
    Intel(R) 915G/P/GV Processor to I/O Controller - 2580
    Chip: Intel 82915G/GV/GL/P/PL/GL/910GE/GL Chipset Host Bridge/DRAM Controller
    Detail
    PnpID
    VEN_8086&DEV_2580&SUBSYS_00000000&REV_04
    Vendor
    Intel
    Device
    Intel(R) 915G/P/GV Processor to I/O Controller - 2580
    Chip Vendor
    Intel
    Chip
    82915G/GV/GL/P/PL/GL/910GE/GL Chipset Host Bridge/DRAM Controller
    Intel(R) 82915G/GV/910GL Express Chipset Family
    Chip: Intel 82915G/GV/GL,82910GL Chipset Integrated Graphics
    Detail
    PnpID
    VEN_8086&DEV_2582&SUBSYS_4040107B&REV_04
    Vendor
    Intel Corporation
    Device
    Intel(R) 82915G/GV/910GL Express Chipset Family
    Chip Vendor
    Intel
    Chip
    82915G/GV/GL,82910GL Chipset Integrated Graphics
    Intel(R) 82801FB LPC Interface Controller - 2640
    Chip: Intel 82801FB/FR (ICH6/ICH6R) LPC Interface Bridge
    Detail
    PnpID
    VEN_8086&DEV_2640&SUBSYS_00000000&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB LPC Interface Controller - 2640
    Chip Vendor
    Intel
    Chip
    82801FB/FR (ICH6/ICH6R) LPC Interface Bridge
    Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
    Chip: Intel 82801FB (ICH6) SATA I/O Controller
    Detail
    PnpID
    VEN_8086&DEV_2651&SUBSYS_4040107B&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) SATA I/O Controller
    Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
    Chip: Intel 82801FB (ICH6) USB UHCI Controller #1
    Detail
    PnpID
    VEN_8086&DEV_2658&SUBSYS_4040107B&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) USB UHCI Controller #1
    Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
    Chip: Intel 82801FB (ICH6) USB UHCI Controller #2
    Detail
    PnpID
    VEN_8086&DEV_2659&SUBSYS_4040107B&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) USB UHCI Controller #2
    Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
    Chip: Intel 82801FB (ICH6) USB UHCI Controller #3
    Detail
    PnpID
    VEN_8086&DEV_265A&SUBSYS_4040107B&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) USB UHCI Controller #3
    Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
    Chip: Intel 82801FB (ICH6) USB UHCI Controller #4
    Detail
    PnpID
    VEN_8086&DEV_265B&SUBSYS_4040107B&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) USB UHCI Controller #4
    Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
    Chip: Intel 82801FB (ICH6) USB EHCI Controller
    Detail
    PnpID
    VEN_8086&DEV_265C&SUBSYS_4040107B&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) USB EHCI Controller
    Intel(R) 82801FB/FBM PCI Express Root Port - 2660
    Chip: Intel 82801FB (ICH6) PCIe Port 1
    Detail
    PnpID
    VEN_8086&DEV_2660&SUBSYS_00000000&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM PCI Express Root Port - 2660
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) PCIe Port 1
    Intel(R) 82801FB/FBM PCI Express Root Port - 2662
    Chip: Intel 82801FB (ICH6) PCIe Port 2
    Detail
    PnpID
    VEN_8086&DEV_2662&SUBSYS_00000000&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM PCI Express Root Port - 2662
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) PCIe Port 2
    Intel(R) 82801FB/FBM PCI Express Root Port - 2664
    Chip: Intel 82801FB (ICH6) PCIe Port 3
    Detail
    PnpID
    VEN_8086&DEV_2664&SUBSYS_00000000&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM PCI Express Root Port - 2664
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) PCIe Port 3
    Intel(R) 82801FB/FBM PCI Express Root Port - 2666
    Chip: Intel 82801FB (ICH6) PCIe Port 4
    Detail
    PnpID
    VEN_8086&DEV_2666&SUBSYS_00000000&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM PCI Express Root Port - 2666
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) PCIe Port 4
    Intel(R) 82801FB/FBM SMBus Controller - 266A
    Chip: Intel 82801FB (ICH6) SMBus Controller
    Detail
    PnpID
    VEN_8086&DEV_266A&SUBSYS_4040107B&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM SMBus Controller - 266A
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) SMBus Controller
    Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
    Chip: Intel 82801FB (ICH6) PATA I/O Controller
    Detail
    PnpID
    VEN_8086&DEV_266F&SUBSYS_4040107B&REV_03
    Vendor
    Intel
    Device
    Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
    Chip Vendor
    Intel
    Chip
    82801FB (ICH6) PATA I/O Controller
    Seiko Epson Epson BX300F/NX300/TX300F/ME 600F
    Vendor: Seiko Epson
    PnpID: VID_04B8&PID_0848
    Device: Epson BX300F/NX300/TX300F/ME 600F
    Alcor Micro USB Multimedia Card Reader
    Vendor: Alcor Micro
    PnpID: VID_058F&PID_9360
    Device: USB Multimedia Card Reader
    Apple Apple Mobile Device USB Driver
    Vendor: Apple
    PnpID: VID_05AC&PID_129E
    Device: Apple Mobile Device USB Driver
    Midiman M-Audio Keystation Loader
    Vendor: Midiman
    PnpID: VID_0763&PID_1014
    Device: M-Audio Keystation Loader
    Midiman M-Audio Keystation
    Vendor: Midiman
    PnpID: VID_0763&PID_1015
    Device: M-Audio Keystation
    Midiman M-Audio Fast Track Pro
    Vendor: Midiman
    PnpID: VID_0763&PID_2012
    Device: M-Audio Fast Track Pro
    Freecom Technologies USB Device
    Vendor: Freecom Technologies
    PnpID: VID_07AB&PID_FCDA
    Device: USB Device
    iLok Portable secure storage for software licenses
    Vendor: iLok
    PnpID: VID_088E&PID_5036
    Device: Portable secure storage for software licenses
    EGO SYStems RoMI/O
    Vendor: EGO SYStems
    PnpID: VID_0A92&PID_1010
    Device: RoMI/O
    Sony Ericsson Mobile Communications AB W910i (Multimedia mode)
    Vendor: Sony Ericsson Mobile Communications AB
    PnpID: VID_0FCE&PID_0076
    Device: W910i (Multimedia mode)
    Sony Ericsson Mobile Communications AB W910i (Mass storage)
    Vendor: Sony Ericsson Mobile Communications AB
    PnpID: VID_0FCE&PID_E076
    Device: W910i (Mass storage)
    Western Digital Technologies USB Device
    Vendor: Western Digital Technologies
    PnpID: VID_1058&PID_1010
    Device: USB Device
    USBest Technology 2GB/4GB Flash Drive
    Vendor: USBest Technology
    PnpID: VID_1307&PID_0165
    Device: 2GB/4GB Flash Drive
    Power Quotient International Cool Drive U339 Flash Disk
    Vendor: Power Quotient International
    PnpID: VID_3538&PID_0042
    Device: Cool Drive U339 Flash Disk
    USB Root Hub
    Vendor: Microsoft
    PnpID: usb\root_hub20
    USB Mass Storage Device
    Vendor: Microsoft
    PnpID: usb\class_08&subclass_06&prot_50
    USB Composite Device
    Vendor: Microsoft
    PnpID: usb\composite
    USB Printing Support
    Vendor: Microsoft
    PnpID: usb\class_07
    Apple Mobile Device USB Driver
    Vendor: Apple, Inc.
    PnpID: usb\vid_05ac&pid_129e
    Sony Ericsson seehcri Control Device
    Vendor: Sony Ericsson
    PnpID: root\seehcricd
    Unknown Device
    Vendor: Microsoft
    PnpID: usb\unknown
    M-Audio Legacy Keyboard Loader
    Vendor: M-Audio
    PnpID: usb\vid_0763&pid_1014
    CD-ROM Drive
    Vendor: Microsoft
    PnpID: gencdrom
    Advanced Configuration and Power Interface (ACPI) PC
    Vendor: Microsoft
    PnpID: acpipic_up
    Disk drive
    Vendor: Microsoft
    PnpID: gendisk
    NVIDIA GeForce4 MX 440-SE (Microsoft Corporation)
    Vendor: NVIDIA
    PnpID: pci\ven_10de&dev_0173
    Standard floppy disk controller
    Vendor: Microsoft
    PnpID: *pnp0700
    Intel(R) 82801BA Ultra ATA Storage Controller - 244B
    Vendor: Microsoft
    PnpID: pci\ven_8086&dev_244b
    Primary IDE Channel
    Vendor: Microsoft
    PnpID: primary_ide_channel
    Secondary IDE Channel
    Vendor: Microsoft
    PnpID: secondary_ide_channel
    Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Vendor: Microsoft
    PnpID: *pnp0303
    Media Control Devices
    Vendor: Microsoft
    PnpID: ms_mmmci
    Video Codecs
    Vendor: Microsoft
    PnpID: ms_mmvid
    Audio Codecs
    Vendor: Microsoft
    PnpID: ms_mmacm
    Legacy Video Capture Devices
    Vendor: Microsoft
    PnpID: ms_mmvcd
    Legacy Audio Drivers
    Vendor: Microsoft
    PnpID: ms_mmdrv
    Microsoft Streaming Clock Proxy
    Vendor: Microsoft
    PnpID: sw\{97ebaacc-95bd-11d0-a3ea-00a0c9223196}
    Microsoft Streaming Quality Manager Proxy
    Vendor: Microsoft
    PnpID: sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
    Microsoft Streaming Service Proxy
    Vendor: Microsoft
    PnpID: sw\{96e080c7-143c-11d1-b40f-00a0c9223196}
    Microsoft Kernel System Audio Device
    Vendor: Microsoft
    PnpID: sw\{a7c7a5b0-5af3-11d1-9ced-00a024bf0407}
    Microsoft Kernel DRM Audio Descrambler
    Vendor: Microsoft
    PnpID: sw\{eec12db6-ad9c-4168-8658-b03daef417fe}
    Microsoft Kernel Wave Audio Mixer
    Vendor: Microsoft
    PnpID: sw\{b7eafdc0-a680-11d0-96d8-00aa0051e51d}
    Microsoft Kernel Acoustic Echo Canceller
    Vendor: Microsoft
    PnpID: sw\{4245ff73-1db4-11d2-86e4-98ae20524153}
    Microsoft Kernel GS Wavetable Synthesizer
    Vendor: Microsoft
    PnpID: sw\{6c1b9f60-c0a9-11d0-96d8-00aa0051e51d}
    Microsoft Kernel DLS Synthesizer
    Vendor: Microsoft
    PnpID: sw\{8c07dd50-7a8d-11d2-8f8c-00c04fbf8fef}
    Microsoft WINMM WDM Audio Compatibility Driver
    Vendor: Microsoft
    PnpID: sw\{cd171de3-69e5-11d2-b56d-0000f8754380}
    Microsoft Kernel Audio Splitter
    Vendor: Microsoft
    PnpID: sw\{2f412ab5-ed3a-4590-ab24-b0ce2aa77d3c}
    M-Audio FastTrack Pro
    Vendor: M-Audio
    PnpID: usb\vid_0763&pid_2012
    USB Audio Device
    Vendor: Microsoft
    PnpID: usb\class_01
    M-Audio Legacy Keyboard
    Vendor: M-Audio
    PnpID: usb\vid_0763&pid_1015
    Plug and Play Monitor
    Vendor: Microsoft
    PnpID: *pnp09ff
    PS/2 Compatible Mouse
    Vendor: Microsoft
    PnpID: *pnp0f13
    Microsoft PS/2 Mouse
    Vendor: Microsoft
    PnpID: *pnp0f03
    RAS Async Adapter
    Vendor: Microsoft
    PnpID: sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
    Packet Scheduler Miniport
    Vendor: Microsoft
    PnpID: ms_pschedmp
    WAN Miniport (L2TP)
    Vendor: Microsoft
    PnpID: ms_l2tpminiport
    WAN Miniport (PPTP)
    Vendor: Microsoft
    PnpID: ms_pptpminiport
    WAN Miniport (PPPOE)
    Vendor: Microsoft
    PnpID: ms_pppoeminiport
    Direct Parallel
    Vendor: Microsoft
    PnpID: ms_ptiminiport
    WAN Miniport (IP)
    Vendor: Microsoft
    PnpID: ms_ndiswanip
    1394 Net Adapter
    Vendor: Microsoft
    PnpID: v1394\nic1394
    Communications Port
    Vendor: Microsoft
    PnpID: *pnp0501
    Printer Port
    Vendor: Microsoft
    PnpID: *pnp0400
    EPSON BX300F Series
    Vendor: EPSON
    PnpID: usbprint\epsonstylus_office_b9f12
    SCSI/RAID Host Controller
    Vendor: Microsoft
    PnpID: gen_scsiadapter
    Microsoft System Management BIOS Driver
    Vendor: Microsoft
    PnpID: root\mssmbios
    Plug and Play Software Device Enumerator
    Vendor: Microsoft
    PnpID: root\swenum
    Microcode Update Device
    Vendor: Microsoft
    PnpID: root\update
    Volume Manager
    Vendor: Microsoft
    PnpID: root\ftdisk
    Microsoft ACPI-Compliant System
    Vendor: Microsoft
    PnpID: *pnp0c08
    ACPI Fixed Feature Button
    Vendor: Microsoft
    PnpID: acpi\fixedbutton
    ACPI Power Button
    Vendor: Microsoft
    PnpID: *pnp0c0c
    System board
    Vendor: Microsoft
    PnpID: *pnp0c01
    PCI bus
    Vendor: Microsoft
    PnpID: *pnp0a03
    Intel(R) 82815 Processor to AGP Controller - 1131
    Vendor: Microsoft
    PnpID: pci\ven_8086&dev_1131
    Intel(R) 82801BA LPC Interface Controller - 2440
    Vendor: Microsoft
    PnpID: pci\ven_8086&dev_2440
    Intel(R) 82801BA/BAM SMBus Controller - 2443
    Vendor: Microsoft
    PnpID: pci\ven_8086&dev_2443
    Intel(R) 82815 Processor to I/O Controller - 1130
    Vendor: Microsoft
    PnpID: pci\ven_8086&dev_1130
    Numeric data processor
    Vendor: Microsoft
    PnpID: *pnp0c04
    Motherboard resources
    Vendor: Microsoft
    PnpID: *pnp0c02
    ISAPNP Read Data Port
    Vendor: Microsoft
    PnpID: isapnp\readdataport
    System CMOS/real time clock
    Vendor: Microsoft
    PnpID: *pnp0b00
    Programmable interrupt controller
    Vendor: Microsoft
    PnpID: *pnp0000
    System speaker
    Vendor: Microsoft
    PnpID: *pnp0800
    Direct memory access controller
    Vendor: Microsoft
    PnpID: *pnp0200
    System timer
    Vendor: Microsoft
    PnpID: *pnp0100
    Terminal Server Mouse Driver
    Vendor: Microsoft
    PnpID: root\rdp_mou
    Terminal Server Keyboard Driver
    Vendor: Microsoft
    PnpID: root\rdp_kbd
    ACPI Sleep Button
    Vendor: Microsoft
    PnpID: *pnp0c0e
    Advanced programmable interrupt controller
    Vendor: Microsoft
    PnpID: *pnp0003
    Printer Port Logical Interface
    Vendor: Microsoft
    PnpID: lptenum\microsoftrawport958a
    PnP BIOS Extension
    Vendor: Generic
    PnpID: root\d347bus
    Floppy disk drive
    Vendor: Microsoft
    PnpID: genfloppydisk
    Intel PentiumIII Processor
    Vendor: Microsoft
    PnpID: acpi\genuineintel_-_x86_family_6_model_8
    Intel Processor
    Vendor: Microsoft
    PnpID: acpi\genuineintel_-_x86
    iLok
    Vendor: PACE Anti-Piracy, Inc.
    PnpID: usb\vid_088e&pid_5036
    Apple iPod
    Vendor: Microsoft
    PnpID: usb\class_06&subclass_01&prot_01
    EPSON BX300F/TX300F
    Vendor: EPSON
    PnpID: usb\vid_04b8&pid_0848&mi_00
    Generic volume
    Vendor: Microsoft
    PnpID: storage\volume
    MTP Device
    Vendor: Microsoft
    PnpID: usb\ms_comp_mtp
    pcouffin device for 32 bits systems
    Vendor: VSO Software
    PnpID: *pcouffin

    Attached Files:

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  5. Malnutrition Moderator

    PCHF Staff
    Message Count:
    7,685
    Likes Received:
    713
    My System
    Loading...
    Well there are a few issues here,when you have finished below please let me know.

    Uninstall the programs listed below.


    Ask Toolbar (Version: 1.15.4.0)
    Bonjour (Version: 3.0.0.10)
    Google Toolbar for Internet Explorer
    Google Update Helper (Version: 1.3.21.115)
    McAfee SecurityCenter
    McAfee VirusScan
    TuneUp Utilities 2006 (Version: 5.0.2330)
    ZoneAlarm Antivirus (Version: 10.2.047.000)
    ZoneAlarm Firewall (Version: 10.2.047.000)
    ZoneAlarm Free Antivirus + Firewall (Version: 10.2.047.000)
    ZoneAlarm Security (Version: 10.2.047.000)

    Now reboot your machine and then run the tools below.
    http://majorgeeks.com/downloadget.php?id=5420&file=9&evp=24176563d608d7bfb04f95b4c72f1b9e

    Reboot....run this tool.
    http://download.zonealarm.com/bin/free/support/download/clean.exe

    Reboot and post a fresh minitoolbox log with only list installed programs checked.
    ianpwilliams likes this.
  6. ianpwilliams Elite Member

    Elite
    Message Count:
    469
    Likes Received:
    7
    My System
    Loading...
    Can I reinstall any of the programs again after the problems have hopefully been solved? I would like to still end up with TuneUp Utilities. To be honest, the rest I don't care about. ZoneAlarm seems to use a lot of my CPU up, although that may be because of the problems I've been having.
  7. Malnutrition Moderator

    PCHF Staff
    Message Count:
    7,685
    Likes Received:
    713
    My System
    Loading...

    I would really suggest that you do not reinstall any of them but you be the judge see how your machine is running when we are finished. :)
    ianpwilliams likes this.
  8. ianpwilliams Elite Member

    Elite
    Message Count:
    469
    Likes Received:
    7
    My System
    Loading...
    I've uninstalled most of them, but I couldn't do all of them. As soon as I try to run uninstall either McAfee program from Add/Remove Programs or start menu shortcuts, I get the error below. Also, I can't find Ask Toolbar or Google Update Helper, in the start menu or Add/Remove Programs. Also, do you know of another process manager that I can use instead of the Windows one? Tune Up Process Manager was great at listing processes, and seemed to be more effective at stopping certain processes than the Windows process manager.



    Ask Toolbar (Version: 1.15.4.0) Can’t find it
    Bonjour (Version: 3.0.0.10) Done
    Google Toolbar for Internet Explorer Done
    Google Update Helper (Version: 1.3.21.115) Can’t find it

    McAfee SecurityCenter McAfee Application Installer has encountered a problem and needs to close. We are sorry for the inconvenience.

    McAfee VirusScan McAfee Application Installer has encountered a problem and needs to close. We are sorry for the inconvenience.

    TuneUp Utilities 2006 (Version: 5.0.2330) Done
    ZoneAlarm Antivirus (Version: 10.2.047.000) Done
    ZoneAlarm Firewall (Version: 10.2.047.000) Done
    ZoneAlarm Free Antivirus + Firewall (Version: 10.2.047.000) Done
    ZoneAlarm Security (Version: 10.2.047.000) Done
  9. ianpwilliams Elite Member

    Elite
    Message Count:
    469
    Likes Received:
    7
    My System
    Loading...
    Also, iTunes says I need the Bonjour service for iTunes to work. So it looks like I would have to uninstall iTunes, then reinstall it, which would reinstall Bonjour anyway.
  10. ianpwilliams Elite Member

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    Ok, I've done all you said, and the MiniToolBox result is attached. Although I did have a few problems uninstalling some programs:


    Ask Toolbar (Version: 1.15.4.0) Can’t find it

    Bonjour (Version: 3.0.0.10) Uninstalled, but broke iTunes, so reinstalled when iTunes reinstalled

    Google Toolbar for Internet Explorer Done

    Google Update Helper (Version: 1.3.21.115) Can’t find it

    McAfee SecurityCenter McAfee Application Installer has encountered a problem and needs to close. We are sorry for the inconvenience. (McAfee Software Remover may have fixed that)

    McAfee VirusScan McAfee Application Installer has encountered a problem and needs to close. We are sorry for the inconvenience. (McAfee Software Remover may have fixed that)

    TuneUp Utilities 2006 (Version: 5.0.2330) Done

    ZoneAlarm Antivirus (Version: 10.2.047.000) Done

    ZoneAlarm Firewall (Version: 10.2.047.000) Done

    ZoneAlarm Free Antivirus + Firewall (Version: 10.2.047.000) Done

    ZoneAlarm Security (Version: 10.2.047.000) Done

    Attached Files:

  11. Malnutrition Moderator

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    Ok can you run the two tools below and then post a fresh hijack this log please we will get your machine working proper but it will take a bit as there is still much work to be done. :)



    http://majorgeeks.com/downloadget.php?id=5420&file=9&evp=24176563d608d7bfb04f95b4c72f1b9e

    Reboot....run this tool.
    http://download.zonealarm.com/bin/free/support/download/clean.exe


    Also visit the intel auto update site with internet explorer and install any update that it offers.
    http://www.intel.com/p/en_US/support/detect/
    ianpwilliams likes this.
  12. ianpwilliams Elite Member

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    Ok done. HijackThis log attached.

    Attached Files:

  13. Malnutrition Moderator

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    Can you hit the start button and then type msconfig and then under the services tab put a check next to hide microsoft services and then uncheck anything you see to do with mcafee if any,also uncheck anything to do with google.Select apply exit msconfig and then see below.


    Download Ccleaner hit the tools button then the startup button then disable the programs listed below.


    O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
    O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
    O4 - HKLM\..\Run: [Mixersel] C:\Program Files\Realtek\InstallShield\mixersel.exe
    O4 - HKLM\..\Run: [CHotkey] zHotkey.exe

    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\update\realsched.exe" -osboot
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

    Reboot your machine and then attach a new hijack this log please.
    ianpwilliams likes this.
  14. ianpwilliams Elite Member

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    Done

    Attached Files:

  15. Malnutrition Moderator

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    Hit the start button then type. SERVICES.MSC in the run box hit enter,this will open your services. find each service listed below and right click the service and then select properties,then select stop the service then change the start-up type to manual.


    LightScribeService Direct Disc Labeling Service
    Java Quick Starter
    digiSPTIService - Avid Technology, Inc.
    Digidesign MME Refresh Service
    PrismXL - New Boundary Technologies,
    PACE License Services
    SAS Core Service

    After you're all done, close the services window and then restart the computer.

    Now re-run hijack this and do a scan only then put a check next to the items listed below.

    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)



    Close all applications except hijack this,Now hit the fix checked button allow it run then reboot.


    Please visit the intel update site with internet explorer and install everything that is made available to you.
    http://www.intel.com/p/en_US/support/detect/


    Download the program below unzip it to your desktop and set it to run on the next boot.
    http://technet.microsoft.com/en-us/sysinternals/bb897426.aspx


    Then clear all of your restore points and create a new one you can do this by turning off system restore and rebooting and turning it back on and rebooting again.
    http://support.microsoft.com/kb/310405

    Then download Erunt and create a backup of your registry and then download ntregopt and run it and then reboot.
    http://www.larshederer.homepage.t-online.de/erunt/

    Now defrag your machine with auslogics select defrag and optimize just uncheck the boxes in the shot below when installing auslogics disk defrag.
    http://www.auslogics.com/en/downloads/disk-defrag/disk-defrag-setup.exe

    defrag warning.JPG


    1. Right click on My Computer > Properties > Hardware Tab > Device Manager
    2. Left click the IDE ATA/ATAPI Controllers group
    3. Right click on Primary IDE and hit Uninstall if there are more than one then unistall them all each one will request a reboot wait until you have uninstalled them all and when the last one reuquest the reboot then do it.
    4. Reboot the computer, the Primary IDE drivers will re-install themselves after you reboot.
    5. Go back to the Device Manager and Left click the IDE ATA/ATAPI Controllers group again.
    6. Right click on Primary IDE Channel and go to Properties > Advanced Settings tab.
    7. Make sure that both Device's Modes are on "DMA if available".
    8. Link Explaining http://msdn.microsoft.com/en-us/library/windows/hardware/gg463526.aspx

    Download Autoruns and Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them uncheck these entries do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.

    Instructions in link below for changing DNs server.
    http://www.computerhope.com/issues/ch001161.htm
    Change your dns to the below.

    Preferred DNs 208.67.222.222

    Alternate dns 208.67.220.220

    Reboot your machine..


    Hit the windows Key and R at the same time then type CMD in the run box when command prompt opens then type chkdsk /r then hit enter when asked to schedule on next reboot then type Y then hit enter then type exit then hit enter and reboot your machine.



    Send me a fresh hijack this log in your next reply.Also send me a fresh minitool box log as well.
    ianpwilliams likes this.
  16. Malnutrition Moderator

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    Any luck with the instructions above?
    ianpwilliams likes this.

Problem with Windows Logon UI

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