I am on my moms PC. She called me this morning and asked that I take a look at her laptop as it was not working correctly. It gave me some problems loading, but it finally loaded. Some websites are locking up regularly. So at first, I tried to download Malware bytes to see if she has picked up some malware as she lets the grandkids run wild on this PC. But the PC will not let me complete any download. Any ideas or suggestions?