I restarted my Acer Veriton M265 PC (Win 7 Pro. 32 bit) earlier today. The restart was taking hours (literally) so I turned it off and on again via the on/off switch. I've done that before in the same circumstances without subsequent problems.

However, following the restart, it won't connect to the web.

The network icon says no connections are available.Troubleshooting says there might be a problem with the driver for the Local Area Connection adapter and, having tried to fix it, it says the wired network adapter is experiencing problems.

Since discovering the problem, I've updated my Realtek PCIe Family Controller driver, but it's made no difference. No other adapters are showing under Network Adapters in the Device Manager and there are no conflicts showing in Device Manager.

I have two other computers (connected wirelessly) in the network and they connect to the web perfectly well.

The ethernet cables from my main PC to the router and modem are firmly connected and, even when I wire the problem PC direct to the modem, the problem remains.

Onboard LAN is enabled in BIOS.

Where the ethernet cable connects to the computer, a green light is on 'solid' and an amber light flashes every 30 seconds or so.



When I ping localhost, I get "packets sent = 4, packets received = 4, Lost = 0 (0% loss) with a round-trip time of 0 milliseconds.

Any assistance would be greatly appreciated

Thanks very much indeed..

Here's the data:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Phil
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging 194.119.131.66 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 194.119.131.66:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Ping request could not find host plus.net. Please check the name and try again.

Tracing route to 194.119.131.66 over a maximum of 30 hops

1 Transmit error: code 1231.

Trace complete.
These Windows services are started:

Advanced SystemCare Service 5
avast! Antivirus
Background Intelligent Transfer Service
Base Filtering Engine
COM+ Event System
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Distributed Link Tracking Client
DNS Client
FABS - Helping agent for MAGIX media database
Function Discovery Resource Publication
Group Policy Client
IKE and AuthIP IPsec Keying Modules
iPod Service
MSSQL$SONY_MEDIAMGR
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
NVIDIA Display Driver Service
NVIDIA Stereoscopic 3D Driver Service
Plug and Play
Portable Device Enumerator Service
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Software Protection
Superfetch
System Event Notification Service
Task Scheduler
Themes
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Defender
Windows Driver Foundation - User-mode Driver Framework
Windows Error Reporting Service
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Live ID Sign-in Assistant
Windows Management Instrumentation
Windows Mobile-2003-based device connectivity
Windows Mobile-based device connectivity
Windows Search
Windows Update
Workstation

The command completed successfully.


Microsoft Windows [Version 6.1.7601]

MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 2116 Loopback Pseudo-Interface 1

===========================================================================
Interface List
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Acer Empowering Technology Monitor REG_SZ C:\Program Files\Acer\Empowering Technology\SysMonitor.exe
Acer PowerSaver REG_SZ C:\Program Files\Acer\Acer PowerSaver\PowerSaverTray.exe
Acer SmartBoot REG_SZ C:\Program Files\Acer\Acer SmartBoot\ASLTray.exe
EmpoweringTechnology REG_SZ C:\Program Files\Acer\Empowering Technology\Framework.Launcher.exe boot
WavXMgr REG_SZ C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
avast5 REG_SZ "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
IntelliPoint REG_SZ "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
DNS7reminder REG_SZ "C:\Program Files\Nuance\NaturallySpeaking11\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\NaturallySpeaking11\Ereg.ini
APSDaemon REG_SZ "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Adobe Reader Speed Launcher REG_SZ "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
NSU_agent REG_SZ "C:\Program Files\Nokia\Nokia Software Updater\nsu3ui_agent.exe"
QuickTime Task REG_SZ "C:\Program Files\QuickTime\QTTask.exe" -atboottime
iTunesHelper REG_SZ "C:\Program Files\iTunes\iTunesHelper.exe"
Windows Mobile Device Center REG_EXPAND_SZ %windir%\WindowsMobile\wmdc.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents


HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ProductReg REG_SZ "C:\Program Files\Acer\WR_PopUp\ProductReg.exe"
Sidebar REG_SZ C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Advanced SystemCare 5 REG_SZ "C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart
swg REG_SZ "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"



Microsoft Windows [Version 6.1.7601]

Nothing at all shows up if I try to set up a new network.

As for System Restore, I've had various computers since the mid-1990s and I've never known System Restore to work on any of them. It fails every time and it keeps failing on this computer too - even with my anti-virus turned off..

The network card isn't a 'card' in the usual sense. It seems to be a shiny metal box about 1" x 1" x 0.5" - can I just install a PCI network card in a vacant slot and connect the Ethernet cable to the new card? I wouldn't want to do that, of course, if the same underlying problem was going to prevent that card from working too.

Thanks. I'll certainly try a new PCI card.

What I mean by the 'box' is - the Ethernet cable does not connect to a card inside the PC. The internal connector, whatever it is, is very small and hidden by a small shiny metal cover - 1 inch deep x 1 inch tall x 0.5 inch wide. Perhaps it's a part of the circuit board?

Bad news, I'm afraid!

The new PCI network adapter arrived today and is successfully installed along with the driver.

A pop-up tells me it's ready to use but I still cannot connect to the Internet.

The new card appears in Device Manager and is apparently 'working correctly'.

When I check the LEDs on the card, the red light is solid and the green one flashes occasionally.

For all practical purposes, nothing appears to have changed but when I try your network test it now says "Cannot find the reg.txt file. Do you want to create a new file?" When I click yes, I'm taken to a blank notepad file with a flashing insertion point. Nothing else happens. Then I run the test again, with the same result.

I've tried removing the network card and re-installing it in a different slot but nothing has changed.

The two computers in the network that access the modem wirelessly are still working perfectly with Internet access is a good as ever it was.

I'd be grateful for any ideas.

Thanks.

Here are the results:


Windows IP Configuration

Host Name . . . . . . . . . . . . : Phil
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging 194.119.131.66 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 194.119.131.66:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Ping request could not find host plus.net. Please check the name and try again.

Tracing route to 194.119.131.66 over a maximum of 30 hops

1 Transmit error: code 1231.

Trace complete.
These Windows services are started:

Advanced SystemCare Service 5
Application Information
Application Management
avast! Antivirus
Background Intelligent Transfer Service
Base Filtering Engine
Block Level Backup Engine Service
COM+ Event System
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Distributed Link Tracking Client
DNS Client
FABS - Helping agent for MAGIX media database
Function Discovery Resource Publication
Group Policy Client
IKE and AuthIP IPsec Keying Modules
iPod Service
MBAMService
Microsoft Software Shadow Copy Provider
MSSQL$SONY_MEDIAMGR
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
NVIDIA Display Driver Service
NVIDIA Stereoscopic 3D Driver Service
Plug and Play
Portable Device Enumerator Service
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Superfetch
System Event Notification Service
Task Scheduler
Themes
User Profile Service
Virtual Disk
Volume Shadow Copy
Windows Audio
Windows Audio Endpoint Builder
Windows Backup
Windows Defender
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Live ID Sign-in Assistant
Windows Management Instrumentation
Windows Mobile-2003-based device connectivity
Windows Mobile-based device connectivity
Windows Search
Windows Update
WinHTTP Web Proxy Auto-Discovery Service
Workstation

The command completed successfully.


Microsoft Windows [Version 6.1.7601]

MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 2116 Loopback Pseudo-Interface 1

===========================================================================
Interface List
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Acer Empowering Technology Monitor REG_SZ C:\Program Files\Acer\Empowering Technology\SysMonitor.exe
Acer PowerSaver REG_SZ C:\Program Files\Acer\Acer PowerSaver\PowerSaverTray.exe
Acer SmartBoot REG_SZ C:\Program Files\Acer\Acer SmartBoot\ASLTray.exe
EmpoweringTechnology REG_SZ C:\Program Files\Acer\Empowering Technology\Framework.Launcher.exe boot
WavXMgr REG_SZ C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
avast5 REG_SZ "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
IntelliPoint REG_SZ "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
DNS7reminder REG_SZ "C:\Program Files\Nuance\NaturallySpeaking11\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\NaturallySpeaking11\Ereg.ini
APSDaemon REG_SZ "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Adobe Reader Speed Launcher REG_SZ "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
NSU_agent REG_SZ "C:\Program Files\Nokia\Nokia Software Updater\nsu3ui_agent.exe"
QuickTime Task REG_SZ "C:\Program Files\QuickTime\QTTask.exe" -atboottime
iTunesHelper REG_SZ "C:\Program Files\iTunes\iTunesHelper.exe"
Windows Mobile Device Center REG_EXPAND_SZ %windir%\WindowsMobile\wmdc.exe
Malwarebytes' Anti-Malware REG_SZ "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents


HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ProductReg REG_SZ "C:\Program Files\Acer\WR_PopUp\ProductReg.exe"
Sidebar REG_SZ C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Advanced SystemCare 5 REG_SZ "C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart
swg REG_SZ "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"



Microsoft Windows [Version 6.1.7601]

I've uninstalled Advanced System Care 5 but no improvement.

When I try to create a new network, nothing at ALL shows up in the 'Choose the wireless router or access point' list.

The old card is disabled in Device Manager. No conflicts show there, even when both cards are enabled, but I didn't go into the BIOS.

Here's a screen shot of Device Manager:

The new card is the RTL8139/810x and it has the suffix '#2' as I moved it from one PCI slot to another when it didn't work in the first one.

Update: I've now disabled the onboard card in BIOS.
It's now not showing in Device Manager.
Sadly, however, the new card still doesn't work.

P.S I've just tested the card in another machine (Win XP) and it works perfectly.