Solved more Ukash virus questions

Discussion in 'Virus, Spyware and Malware Removal' started by eez1, Aug 26, 2012.

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  1. eez1 Bronze Member

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    I read several of the threads and the work around is solid. Yet, I cannot get to safe mode or anything else on my laptop. I have a disk with maylware bytes but i cannot load it. am i at the point of taking it to the geek squad type of place?

    eez1, Aug 26, 2012
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  2. Crush Administrator & Security Team Leader

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    Hi eez1,

    Welcome to the site. Do you have access to another machine that can burn CD's and a blank one?
    Crush, Aug 26, 2012
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  3. eez1 Bronze Member

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    yes.. what should i burn
    eez1, Aug 26, 2012
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  5. Crush Administrator & Security Team Leader

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    We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

    Download the OTLPE Standard REATOGO Windows Recovery Environment.
    • Place a blank CD-R disc in to your CD burning drive.
    • Download OTLPEStd.exe and double-click on it to burn to a CD using ISO Burner.
    • Reboot your system using the boot CD you just created.

      Note : If you do not know how to set your computer to boot from CD follow the steps here
    • Your system should now display a REATOGO-X-PE desktop.
    • Double-click on the OTLPE icon.
    • When asked "Do you wish to load the remote registry", select Yes
    • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
    • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start. Change the following settings
      • Change Drivers to Non-Microsoft
      • Press Run Scan to start the scan.
      • When finished, the file will be saved in drive C:\_OTL\MovedFiles
      • Copy this file to your USB drive if you do not have internet connection on this system
      • Please post the contents of the OTL.txt file in your reply.
    Crush, Aug 26, 2012
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  6. eez1 Bronze Member

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    sorry for the confusion, i burned the cd in the pc i am working with. when the step says to reboot from cd, do i put the cd i burnt into the laptop and follow the instructions on how to boot from a cd?
    eez1, Aug 26, 2012
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  7. Crush Administrator & Security Team Leader

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    Once the media is created, follow the rest of the instructions on the infected machine
    Crush, Aug 26, 2012
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  8. eez1 Bronze Member

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    ok, i put the CD into the laptop. turned it on. it is the blue toshiba background with windows 7 on the bottom and the toshiba button in the middle. I hit the DEL key and hear it running the cd but nothing happens. when i hit the toshiba button to log on the screen goes right to the Ukach virus page. any suggestions
    eez1, Aug 26, 2012
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  9. Crush Administrator & Security Team Leader

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    It's either F8 or F12 to get a one time boot menu. Try getting that menu and choosing CD\DVD ROM Drive in the list
    Crush, Aug 26, 2012
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  10. eez1 Bronze Member

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    maybe my laptop is really messed up. i turned it on and pressed the f8 and f12 keys and i can here the cd running just no action is happening. i should try to hit the f8 key at the start of the power not after i hit the toshiba button and log in right?
    eez1, Aug 26, 2012
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  11. Crush Administrator & Security Team Leader

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    Correct. When it loads it should pop up on screen saying what key you need to hit to view the boot menu
    Crush, Aug 26, 2012
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  12. eez1 Bronze Member

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    i wish the screen would show me something. i turn on the power and the standard toshiba logon screen shows up. normally i would hit the toshiba button the desktop would appear. Now when i turn on the power at the blue toshiba logon screen happens i hear the cd wizzing (i assume it is being read) then i start hitting the f8 then the f12 keys but no prompts are happening. i cannot get to where it ask me for the boot menu
    eez1, Aug 26, 2012
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  13. Crush Administrator & Security Team Leader

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    What is the model number of that toshiba?
    Crush, Aug 26, 2012
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  14. eez1 Bronze Member

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    it is a Satellite a660 series
    eez1, Aug 27, 2012
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  15. eez1 Bronze Member

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    the product type is a665-s6086/core 13
    eez1, Aug 27, 2012
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  16. eez1 Bronze Member

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    model psa w0u-02n033
    eez1, Aug 27, 2012
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