Laptop Freeze

Discussion in 'Laptop Support' started by chomolongma, Jul 10, 2012.

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  1. chomolongma Bronze Member

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    Of late my laptop (an IBM Thinkpad with 1500 mb processor and 512 mb memory) has started freezing sometimes. It happens especially when I have been watching a long video (20-30 minutes length). When the program ends, I click the back button or any button for that matter, nothing happens. The screen remains frozen on the same page. Only after about 3-5 minutes, some activity start to appear and the page goes back. Why does this happen and how can I fix the problem? Please take note that it does not happen if my viewing does not involve video clips or movie clips. I have the latest Adobe Flashplayer and Shockwave Player. I run Google Chrome and Mozilla Firefox alternatively. Google Chrome flashes a pop up window stating "the application is unresponsive--kill the page or wait".
    Firefox says something about "some scripts trying to run...stop it or let it finsih". What exactly could be the problem?

    chomolongma, Jul 10, 2012
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  2. Malnutrition Moderator

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    Please Attach the files requested rather than copy and paste.


    Please download FarbarServiceScanner and run it on the computer with the issue.


    Make sure the following options are checked:
    Internet Services
    Windows Firewall
    System Restore
    Security Center/Action Center
    Windows Update

    Press "Scan".
    It will create a log (FSS.txt) in the same directory the tool is run.
    Please copy and paste the log to your reply.

    Please download MINITOOLBOX and run it.

    Checkmark following boxes:


    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)



    Click Go and post the result.

    1- Please click HERE to download HijackThis.

    2- Run the program.

    3- Click on the Main Menu button if not already there.

    4- Select Do a system scan and save a logfile.

    5- Copy and paste the scan log from Notepad into your next reply.



    Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    Also please Download UnknownDeviceIdentifierand post the log it Creates in your next reply.
    Run the program allow it to finish then hit file> save > Save the file to desktop.The default file name will be DeviceList Attach Device list in your next reply.

    Please go here and download Speccy run the program and when it is finished Hit File >>>>>>Publish Snap Shot>>>> A link will pop-up on your desktop please post it here in your next reply.
    Malnutrition, Jul 10, 2012
    #2

Laptop Freeze

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