Discussion in 'Windows Vista and Windows 7' started by les21, Jul 10, 2012.
Hi, my laptop is running loud and it's very slow anytime I try to watch something online.
To confirm that you are not infected with malware,can you please complete the instructions in the link below and attach the requested logs in your next reply,and when you are given the all clear by the malware team we will continue if needed.
Attached are the logs, hope I did that right.
Please download Malwarebytes Anti-Malware from Malwarebytes.org
Alternate link: Download Mirror
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)
Double Click mbam-setup.exe to install the application.
(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Full Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
Please save the log to a location you will remember.
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
Copy and paste the entire report in your next reply.
If Malwarebytes fails to download please use the following link:
Download Combofix from any of the links below, and save it to your desktop.
When saving ComboFix rename it to PCHelpForum.exe to prevent it from being blocked by malware.
Refer to this image:
To prevent your anti-virus application interfering with ComboFix we need to disable it. See here for a tutorial regarding how to do so if you are unsure.
Close any open windows and double click PCHelpForum.exe to run it.
You will see the following image:
Click I Agree to start the program.
ComboFix will then extract the necessary files and you will see this:
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. This will not occur in Windows Vista and 7
It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
If you did not have it installed, you will see the prompt below. Choose YES.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.
Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.
Should I still run Combo fix even though there were no viruses found?
Yes.Run it please,
Here's the logs
Sorry about the delay.Ok.You are clean,No malware.
You can now uninstall ComboFix
Click the Start button. Click Run. For Vista: type in Run in the Start search, and click on Run in the results pane.
In the field, type in ComboFix /uninstall
(Note: Make sure there's a space between the word ComboFix and the forward-slash.)
Then, press Enter, or click OK.
This will uninstall ComboFix, delete its folders and files, hides System files and folders, and resets System Restore.
It says windows cannot find combofix.
In the run box, type in PCHelpForum.exe /uninstall
Still getting the same message
Ok.remove it manualy.
Its important we get the Uninstall routine running.
Are extensions showing? Does it say pchelpforum.exe in the filename?
Where is the exe file located? It must be on the desktop
Extensions aren't showing but I tried it both ways. The file name is PCHelpForum and then if you click on properties it says exe. The file is on the desktop. How would I uninstall it manually?
Rename it to Uninstall and double click it
Separate names with a comma.