Hello my touchpad mouse is not responding at all within any part of windows on my hp and i have been using keyboard commands to get around trying to fix this. but ah i found it strange that it worked on the hp bootup screen there perfectly fine but when i got into windows thats when there was nothing, so i assumed it was a software problem, but then i dont know if its hardware because on the tochpad i get no blue or orange lifght no clicks nothing. so this is what i tried with by thinking it was software and nothing has worked and i rang hp, they have said to reformat but thats my last option consedering my last backup was a while ago :BangHead: and i have just bought kaspersky which is when this mess happened.



ok i have performed these things

Fn + F10 and also Fn + Spacebar - nothing

Baterry removal and hold the on/off for 5 seconds and place back in for coms reset - nothing

I have tried reguarl reset in addition to the battery one

Tried updating the drivers - no luck
Then tried removing them , reset and they were back but still not working with the yellow sign on them

Tried a bios reset

also tried this which i read on a post somewhere
All Programs -> accessorys -> Command a prompt (run as admin) -> (type) sfc /scannow -> then reset and nothing

i also tried my wireless mouse didnt work (and short of searching my house top to bottom i dont have a corded one anymore to try)

now i ah dont know what else to do and after reseting bios i also lost the hp bootup screen and had one tiny bit of mouse movment before it stuffed up again

pleasse help or i may end up taking a sledhammer to it lol

I have done the esc F2 boot and yes the touchpad is completely functional here.


ill Have to hunt down my portable hdrive to do this one before going ahead with this haha, does it mean anything with the touchpad fully functioning in the system diagnostics?

courtzz,

I'm not saying Kaspersky is guilty this time, but such would not be the first time.

Can you 100% uninstall Kaspersky and see if the problem is gone?

Haha damn kaspersky just after i brought the liscence for it to >.<

yes i can 100% uninstall it i just hadnt because i spent money on it but i suppose its worth a shot

courtzz,

Malnutrition brought up a good point.

Let us know the status.

um ok none of that worked i tried the cleanstartup, i also tried in and out of safemode still no response.

i had avg, then got rid of that and had a trial of kaspersky the antivirus one um and yeah i had just been using add/remove programs to get rid of them

ha ok i was messing around, i fixed it!!!

when you had said about kaspersky not uninstalling itself correctly i rembered that when i did install it basically it shat a brick because it was conflicting with the previous one and i removed it and then tried to let kaspersky fix the error, this is when the mess started and just now i went into all programs and under kaspersky clicked modify,repair,remove. i wassss going to remove it and just thought id try repairing it first ... and well it worked i have full function of my mouse again

courtzz,
the only av I use, the only av i recommend is Microsoft Security Essentials (MSE).

You will never have problems using MSE.

Shall we mark this as closed?

ill have a look into that
and yes thank you very much for your help also