Click Start > Run and copy/paste the following bolded text into the Run box and click OK:



ComboFix /uninstall

Try re-installing it and running it without renaming.

Sean,

I have reviewed your thread in its entirety. You came to us with malware and requested our assistance. The PCHF Security team has been very patient and very diligent working with you.

Our removal tools are CURRENT and Up-To-Date tools used to clear your system of the nasties infecting it. The problem is some of the new malware stays one step ahead of the removal tools.

Malware's whole purpose is to frustrate you, the end user, and make it difficult or sometimes even dangerous to use your PC. Malware is also very self preserving AND it is difficult to remove once it embeds deeply in your system.

Things on this site work quite well. We have success stories all over PCHF. I will repeat myself from Post #49

Your patience AND your cooperation with our Security team is most appreciated.

As DCi said, don't get frustrated. CF is our automated way of doing this, we can do it manually too. The "rogue install" is just a few registyry keys, they can be removed other ways.

Just hang tight right now and ill be back when I can, posting from my phone atm.

Hello.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  
  Code:

  :regfind
  {737A8864-C2D9-4337-B49A-B5E35815B9BB}
  PC Cleaners
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Lets try this.

Download the Registry Search Tool from HERE

Unzip to your Desktop and double click on regsrch.vbs
(if you have script protection, please allow this to run)

In the dialog that opens, enter the following:

{737A8864-C2D9-4337-B49A-B5E35815B9BB}
PC Cleaners


Press 'OK'

The search will run for a while then alert you when it is finished.
Press 'OK' and copy the contents of the WordPad window and post in this thread.

sean,

Keep in mind we are trying to help you remotely without access to the machine. Additionally, we are helping you for free in our spare time

Any delay is due to timezones and circumstances beyond our control (real life etc) and each post is at the very least more troubleshooting.

Malware is extremely difficult and we're doing our best to help you. Feel free to take the machine to someone and pay them to fix it

Sean,

YOU brought us an infected PC. YOU have done this to yourself; we did not put you in this difficult position.

If you prefer to have immediate use of your PC at all times, I suggest you refrain getting malware on your system.

Our assistance is free to you and our time is volunteered to PCHF - taking our time from our family, our friends, and our lives - to assist you. If you don't appreciate what is offered to you here, please do take your system to a local vendor for paid support.

Fine, format your machine, do whatever, your problem - not mine.

When should I do a reformat and reinstallation of my OS
Where to backup your files
How to backup your files in Windows XP
Restoring your backups

Malware is difficult to remove and sometimes self aware, constantly changing to adapt to our methods/tools.

Yes some of the things we tried didn't work and normally I'd say keep going till I find something that does work but if you wont be patient with me, then go find someone else to help you.

If were "wasting time" then kindly close the door on your way out.

I hear the other forums on the web have somewhere upto 7 days wait before you get a response - goodluck.