Help with my Computer Games and Programs

Chrisora13 · Feb 14, 2012

oh, wait!
i re-checked ulead dvd burner in control panel > uninstall a program
and it's still there! i tried to uninstall it multiple times and it didn't get removed
what do i do here?

nameisuser · Feb 14, 2012

View attachment PCHELPFORUM SYSTEM SPECS.zip

need these two files:
list of STARTUP PROGRAMS
CCleaner | Tools icon | Startup button |
click on Save to text file button (bottom right side)

Attach the startup.txt file generated by CCleaner
CCleaner - Optimization and Cleaning - Free Download

List of INSTALLED PROGRAMS
CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side)

Attach the install.txt file generated by CCleaner.
CCleaner - Optimization and Cleaning - Free Download

Chrisora13 · Feb 15, 2012

i'm sorry nameisuser, but i don't clearly know what you are saying.. what do i do after installing CCleaner?

Chrisora13 · Feb 15, 2012

@madmonkey : can you still help me? i'm struggling here.. (

Chrisora13 · Feb 15, 2012

I reposted this from the Video game section to here:

Please help me with this..
i just got Fallout 3 today and it doesn't work like My other game (Dead Island).
it doesn't work when i start it, i always get the "Fallout3 has stopped responding" message. and sometimes i get the BSOD (Blue Screen of death)

the only thing that info that i can give you guys is that some of my Games and Programs doesn't respond when i use alt+tab and i need to click the game multiple times in the taskbar whenever i use alt+tab
Dead Island is working whenever i use alt tab then go back again
but it doesn't work on Fallout 3
i already tried the .ini fix and it didn't work
i also patched it to the latest version and still no luck
i'm really angry at my pc right now because it keeps giving me this issues
i think i don't have any virus because i scanned it using eset smart security 5
and i also tried the compatibility trick and it doesn't work

this is my BSOD file

RoutersforHumans · Feb 15, 2012

Its common for the computes to behave abnormally when it comes to playing high end games. Did you check, whether your computer meet all the requirements of the game? And if your computer keeps on giving you the BSOD, then its time to check whether all the operating system files are intact or not. Do a SFC scan to repair any minor corruption in the operating system files.

Launch the command prompt as an admin and then type "sfc /scannow" without the quotes and hit the enter key. Do wait, until it completes and then reboot the PC and try to play your game and start loving your computer!!!

Capt.Jack Sparrow · Feb 15, 2012

Hello there! Welcome to PCHF!

Seems like the crashes could be related the following drivers:

Code:

[COLOR=Red][B]ULCDRHlp.sys [/B][/COLOR]- ULCDRHlp driver belongs to the software Ulead CD/DVD Burning Engine by Ulead Systems, Inc. 

The driver is dated : [I]Thu Dec 23 02:17:09 2004[/I]

[COLOR=Red][B]GEARAspiWDM.sys[/B][/COLOR] - GEAR ASPI Filter Driver or iTunes

I would recommend to remove them both and reboot the system. Then see if it crashes again.

Bugcheck:

Code:


KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000046, The exception code that was not handled
Arg2: 83c959a0, The address that the exception occurred at
Arg3: aec9f1a4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for ULCDRHlp.sys
*** ERROR: Module load completed but symbols could not be loaded for ULCDRHlp.sys
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys

EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.

FAULTING_IP: 
nt!KeReleaseMutant+215
83c959a0 cc              int     3

TRAP_FRAME:  aec9f1a4 -- (.trap 0xffffffffaec9f1a4)
ESP EDITED! New esp=aec9f554
ErrCode = 00000000
eax=c0000046 ebx=8759b738 ecx=884b9900 edx=00000000 esi=884b9994 edi=00000000
eip=83c959a0 esp=aec9f218 ebp=aec9f58c iopl=0         nv up ei ng nz na po nc
cs=0000  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00000282
nt!KeReleaseMutant+0x215:
83c959a0 cc              int     3
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  FalloutLaunche

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 83c95782 to 83c959a0

STACK_TEXT:  
aec9f58c 83c95782 884b9994 00000001 00000000 nt!KeReleaseMutant+0x215
aec9f5a4 9059413c 884b9994 00000000 884d8a80 nt!KeReleaseMutex+0x14
WARNING: Stack unwind information not available. Following frames may be wrong.
aec9f5c4 90591a7f 002fea48 83c4b58e 884b9890 ULCDRHlp+0x313c
aec9f5e4 89a4749c 77b27578 aec9f670 00000000 ULCDRHlp+0xa7f
aec9f628 89a52ffe 005e4ea0 aec9f670 aec9f654 Wdf01000!FxIoTarget::SubmitSync+0x198
aec9f64c 89c2049a 00000020 885e4ea0 884d8a80 Wdf01000!imp_WdfRequestSend+0x178
aec9f680 89c2026d 77a95fe8 885e4f78 00000000 cdrom!DeviceSendRequestSynchronously+0x9c
aec9f6a0 89a6bfe8 8856a1d8 77a1b158 885e4ea0 cdrom!CreateQueueEvtIoDefault+0x96
aec9f6b8 89a6d5e6 77b0a6d0 77a1b158 885e4ea0 Wdf01000!FxIoQueueIoDefault::Invoke+0x27
aec9f6dc 89a6f9ac 77a1b158 885e4ea0 884f5928 Wdf01000!FxIoQueue::DispatchRequestToDriver+0x533
aec9f6f8 89a70a36 884f5900 00000000 892fea48 Wdf01000!FxIoQueue::DispatchEvents+0x3be
aec9f718 89a6aff4 885e4ea0 892feb48 86e3e110 Wdf01000!FxIoQueue::QueueRequest+0x1ec
aec9f74c 89a6b1f0 892fea48 8856a688 884d6968 Wdf01000!FxPkgGeneral::OnCreate+0x1c3
aec9f768 89a61a3f 892fea48 aec9f78c 83c4b58e Wdf01000!FxPkgGeneral::Dispatch+0xc3
aec9f774 83c4b58e 884d6968 892fea48 892feb48 Wdf01000!FxDevice::Dispatch+0x7f
aec9f78c 9059882a 88db39b8 8856a5d0 892fea48 nt!IofCallDriver+0x63
aec9f7a8 83c4b58e 0056a5d0 002fea48 88db3a14 GEARAspiWDM+0x82a
aec9f7c0 83e5a367 89cce29d aec9f968 00000000 nt!IofCallDriver+0x63
aec9f898 83e39b6e 884d6968 8ded9f78 b4ff0008 nt!IopParseDevice+0xed7
aec9f914 83e49f80 00000000 aec9f968 00000240 nt!ObpLookupObjectName+0x4fa
aec9f974 83e40a5e aec9fb00 85ed9f78 83c95700 nt!ObOpenObjectByName+0x165
aec9f9f0 83e46be4 aec9faf0 00000080 aec9fb00 nt!IopCreateFile+0x673
aec9fa38 83c5221a aec9faf0 00000080 aec9fb00 nt!NtOpenFile+0x2a
aec9fa38 83c50581 aec9faf0 00000080 aec9fb00 nt!KiFastCallEntry+0x12a
aec9fac8 83e7a81e aec9faf0 00000080 aec9fb00 nt!ZwOpenFile+0x11
aec9fb1c 89d433da aec9fbb8 00000080 aec9fb44 nt!IoGetDeviceObjectPointer+0x59
aec9fb4c 89d43b51 86bfd0e8 aec9fbb8 aec9fb80 mountmgr!QueryDeviceInformation+0x28
aec9fb8c 89d49be7 86bfd0e8 aec9fbb8 00000000 mountmgr!FindDeviceInfo+0x3f
aec9fbe0 89d4b5df 86bfd0e8 865303d8 be0dbaf0 mountmgr!MountMgrQueryDosVolumePaths+0x10d
aec9fbfc 83c4b58e 86bfd104 006d0034 865303d8 mountmgr!MountMgrDeviceControl+0xd3
aec9fc14 83e3ea49 be0dbaf0 865303d8 86530448 nt!IofCallDriver+0x63
aec9fc34 83e41c1b 86bfd030 be0dbaf0 00000000 nt!IopSynchronousServiceTail+0x1f8
aec9fcd0 83e884b4 86bfd030 865303d8 00000000 nt!IopXxxControlFile+0x6aa
aec9fd04 83c5221a 00000310 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
aec9fd04 773a7094 00000310 00000000 00000000 nt!KiFastCallEntry+0x12a
061cfd08 00000000 00000000 00000000 00000000 0x773a7094


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ULCDRHlp+313c
9059413c ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  ULCDRHlp+313c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ULCDRHlp

IMAGE_NAME:  ULCDRHlp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  41c9dd4d

FAILURE_BUCKET_ID:  0x8E_ULCDRHlp+313c

BUCKET_ID:  0x8E_ULCDRHlp+313c

Followup: MachineOwner

1: kd> lmvm ULCDRHlp
start    end        module name
90591000 90597b00   ULCDRHlp T (no symbols)           
    Loaded symbol image file: ULCDRHlp.sys
    Image path: \SystemRoot\System32\Drivers\ULCDRHlp.sys
    Image name: ULCDRHlp.sys
    Timestamp:        Thu Dec 23 02:17:09 2004 (41C9DD4D)
    CheckSum:         000081C3
    ImageSize:        00006B00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

nameisuser · Feb 15, 2012

Chrisora,
You are unique. You are the first who has not understood those directions.

You run CCleaner.
You click on the Tools Icon on the left
You click on the startup botton on the left.
You click on the Save to text file button on bottom right.

You perform similar but using the Install button.

In your next post, you use the PaperClip at tt the top (next to the smiley selector)
Browse to the file to be uploaded.
Upload
click on the down arrow next to the paperclip and choose attach.

madmonkey · Feb 15, 2012

Please note, duplicate thread has already been opened here: http://www.pchelpforum.com/pc-games/128690-help-my-computer-games-programs.html

Please stick to a single thread Chrisora, would you like us to merge them?

Chrisora13 · Feb 17, 2012

@madmonkey: yes, i would love to merge them..
i'm sorry for making a duplicate thread.. i just think it would help me more..

DCiAdmin · Feb 17, 2012

Threads merged

madmonkey · Feb 17, 2012

have you tried any of the suggestions so far Chrisora?

Chrisora13 · Feb 17, 2012

no i haven't.. because my PC suddenly didn't work.. i also made a post about this in here..
here it is: http://www.pchelpforum.com/windows-vista-7/129101-my-pc-wont-start.html

madmonkey · Feb 17, 2012

OK, the crashes may have been early symptoms of that problem in that case Chrisora.. I didn't think the stop errors were related. Will keep this thread open until you have solved that problem, and then let us know if the BSOD's and crashes have resolved too?

Chrisora13 · Feb 21, 2012

i tried almost of the suggestions mentioned.. and it still didn't work..
and as for nameisuser.. this is the file that you need

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Help with my Computer Games and Programs

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Attached Files:

PCHF.zip

RoutersforHumans Silver Member

Capt.Jack Sparrow Tech Support Team

nameisuser Tech Member

madmonkey Site Manager

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Attached Files:

startup.txt

install.txt

Help with my Computer Games and Programs

Log in or Join Us

Help with my Computer Games and Programs

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nameisuser Tech Member

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Attached Files:

PCHF.zip

RoutersforHumans Silver Member

Capt.Jack Sparrow Tech Support Team

nameisuser Tech Member

madmonkey Site Manager

Chrisora13 Bronze Member

DCiAdmin Administrator & Tech Team Leader

madmonkey Site Manager

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Attached Files:

startup.txt

install.txt

Help with my Computer Games and Programs

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