GFX Card Problem/ PC Crashing

Discussion in 'Win 7/Vista BSOD' started by purplesabbath16, Nov 27, 2009.


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  1. madmonkey Site Manager

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    Ahh, of course, that would be something that isn't consistent with overheating. If you uninstall the driver from Device Manager, restart, would this be enough to get you back into Normal mode I wonder.. if only for a short time to post a cpu-z log?

  2. purplesabbath16 Bronze Member

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    Great idea, that worked. Here's the log

    Attached Files:

  3. madmonkey Site Manager

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    Thanks Purple,

    Since the very same driver would have been re-installed automatically when you made it back into Windows, you'll most likely end up back to square one as soon as you reboot. So, before you do, there's nothing stopping us from getting back to a state where at the very least, you can boot to Windows without that retched stop error.

    For this, please can you re-install the latest Video driver from here: Drivers - Download NVIDIA Drivers
    DirectX from here: Download details: DirectX End-User Runtime

    Don't restart again until both are installed, and you should then be able to boot normally.

    As for the TDR issue, the CPU-Z log you posted was great. What I didn't take into account there was that if there is no device driver installed for the graphics card, then it won't appear in the log. The information that does appear shows configuration/settings are perfect. However, power (12v rail) is a little low. Is there any chance you could post another CPU-Z log after your up and running again with the device driver? And also, did the graphics card come pre-installed with the PC, or was it added later on?
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  5. purplesabbath16 Bronze Member

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    Hmm, I installed the driver, and DirectX wouldn't install because it said it was already the latest version? Still had the same booting problem unfortunately. I'm not really sure how to solve this..
  6. madmonkey Site Manager

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    How odd, CPU-Z showed you were running DirectX 10, but the latest is 11. Confirm this by going to Start and in the search bar type in dxdiag. The DirectX version should be displayed here towards the bottom.

    But back in Device Manager, if you right click on your display again, go to Update Driver Software > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, it should show you a list of compatible drivers that have been previously installed on the PC. If one is listed with Microsoft in brackets, use that one, otherwise try using one that's a little older.

    I know this won't actually solve your gaming problems, but we need to get you back into normal mode first. Also, did the graphics card come with the PC, or was it installed later?
  7. purplesabbath16 Bronze Member

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    Okay, so I checked the dx, and it shows up as Directx 11.

    And I chose the display driver that said "Microsoft corporation" next to it.

    I'm going to restart and update this with what happens.

    Edit: Yeah, I'm still not able to boot into Windows.

    Anything else I can try?
  8. purplesabbath16 Bronze Member

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    Oh and to answer the question I keep forgetting to answer, This computer was built from scratch, and the video card was put in later.
  9. madmonkey Site Manager

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    Ok, is there any chance you could find the make and model of your power supply? You may need to open the case and find this information on the label on the side of the power supply itself?
  10. purplesabbath16 Bronze Member

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    It says:

    Antec
    Model - TPII-430
    430 Watt Output
  11. madmonkey Site Manager

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    That certainly covers the minimum requirements for the card, but can you just double check the molex/power connector at the back of the graphics card itself to make sure it's secure? Take is out and pop it back in again just in case. If you need more detailed instructions on anything like this let me know.. I tend to assume levels of experience sometimes.

    As for the driver, I take it you also tried an older version of the driver as well? But if the default Windows driver won't work, then were pretty much stuffed in terms of diagnosing the card further at a software level. The only other way to return to Normal mode, is at the startup menu, select "Enable VGA Mode".
  12. purplesabbath16 Bronze Member

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    Okay I'm taking a look at the back of the graphics card, and honestly I'm not too sure what I"m looking at. I see a big white port where it plugs into the motherboard, and then there's a PCI cable on the side.

    And yeah I tried a couple old drivers with no luck, I'll try the VGA thing right now.
  13. madmonkey Site Manager

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    It's ok, your there already.. it's this connector at the top of the graphics card itself (should be 6 pin):

    [IMG]

    And there's a 6pin power/molex cable which connects to it:

    [IMG]

    Whilst your there too, push down gently on the top of the card to make sure it's firmly in the white PCI-E slot.
  14. purplesabbath16 Bronze Member

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    Okay, I figured while I had the video card disconnected that I'd try replacing it with one that I borrowed from a friend. I put it in and it's working fine.

    So I'm going to put the other one back in and make sure the connections are fine. I'll update this once I've tried it.
  15. purplesabbath16 Bronze Member

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    Okay I put my video card back in, making sure those connections were good and it's still messed up. Anything else you know of to try or is my video card just a goner?
  16. madmonkey Site Manager

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    It's looking that way Purple, I just wanted to rule out any external factors before judging it as a lost cause. So your still not able to boot normally with the molex connector plugged in? And also, everything was OK when you tested your friends graphics card?

    EDIT: One other thing, install the latest driver again, now that you have the molex connector connected back up.

GFX Card Problem/ PC Crashing

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