Pending Facebook won't load on my PC

Discussion in 'Virus, Spyware and Malware Removal' started by Butterfly85, Jul 13, 2012.

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  1. Butterfly85 Bronze Member

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    I bought new PC and facebook won't load in Chrome nor Firefox. But when I try on my laptop, there's no problem. With both computers I use Windows 7, however every other website works normally. Anyone knows what seems to be a problem?


    Butterfly85, Jul 13, 2012
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  2. Antman 20% cooler

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    Does Facebook load in IE?
    If yes, please report.

    If no, rename C:\Windows\System32\Drivers\etc\HOSTS
    to HOSTS.OFF

    Report.
    Antman, Jul 13, 2012
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  3. Butterfly85 Bronze Member

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    Well, this is another problem the system won't let me install IE on new PC. It works fine on my laptop though.

    Where do I rename that? How do I do it?
    Butterfly85, Jul 13, 2012
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  5. Antman 20% cooler

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    This test failed. Take no action.

    When your browser will not load Facebook, what do you experience? What does your browser do?
    Antman, Jul 13, 2012
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  6. Butterfly85 Bronze Member

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    I tried in IE8 and it also doesn't work, again it's working on my laptop.

    Bascially it shows me "the website cannot be displayed".
    Butterfly85, Jul 13, 2012
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  7. Butterfly85 Bronze Member

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    Ok, I think I solved the problem. I removed the antivirus program, which comes along with Win7 and I kept one of the programs which are available on internet and it works fine now. Facebook is running smoothly.

    Edit: The problem is back :confused:
    Butterfly85, Jul 13, 2012
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  8. Antman 20% cooler

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    I understand. Generally, the message "the website cannot be displayed" indicates that a particular website is either offline or blocked locally.

    Facebook is not offline. If a router blocks a website, it is typical that you will get a page redirect to something like "Your router blocked this page."

    Spybot and related apps, anti-virus programs, ad-blockers, HOSTS file managers, et al, tend to include Facebook/MySpace in some of their blacklists.

    "The problem is back" is an odd one.

    Close your browsers. Open Explorer, navigate to C:\Windows\System32\Drivers\etc\ Find the file named HOSTS. Right click that file. Choose Rename. Rename the file - I use HOSTS.OFF - it does not matter. Test.
    Antman, Jul 13, 2012
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  9. Butterfly85 Bronze Member

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    Nope, still not working :(
    Butterfly85, Jul 14, 2012
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  10. Butterfly85 Bronze Member

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    I forgot to add I get this msg everytime it shows that the site is unavaliable "Error 7 (net::ERR_TIMED_OUT): The operation timed out."
    Butterfly85, Jul 15, 2012
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  11. Malnutrition Moderator

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    Right click and run these tools As Admin.

    Please download MINITOOLBOX and run it.

    Checkmark following boxes:


    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)



    Click Go and post the result.

    1- Please click HERE to download HijackThis.

    2- Run the program.

    3- Click on the Main Menu button if not already there.

    4- Select Do a system scan and save a logfile.

    5- Copy and paste the scan log from Notepad into your next reply.
    Malnutrition, Jul 15, 2012
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  12. Butterfly85 Bronze Member

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    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 21:23:55, on 15.7.2012
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe
    C:\Users\Nataša\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Nataša\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Nataša\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\SysWOW64\rundll32.exe
    C:\Users\Nataša\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Nataša\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Nataša\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.si/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Windows Live ID – Pomoč pri vpisu - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Nataša\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - Startup: Logitech . Registracija izdelka.lnk = C:\Program Files (x86)\Logitech\Ereg\eReg.exe
    O8 - Extra context menu item: I&zvozi v Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 8904 bytes
    P.S. I sometimes get to the login page, but then the same happens again.

    Attached Files:

    Butterfly85, Jul 15, 2012
    #11

  13. Malnutrition Moderator

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    Go here and run the microsoft fix it as admin.
    http://support.microsoft.com/kb/972034

    Uninstall Bonjour from your add remove programs.

    Reboot.

    Please Disable/uncheck Ipv6

    Hit start
    Control Panel
    NetWork & Sharing Center
    Manage Network Connections
    Right Click Your Connection
    Select Properties
    Un-Check Ipv6 (Screen Shot Provided below)
    Select ok
    Continue Below


    [IMG]


    Disable the IP Helper service:

    1. Hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter

    2. Scroll down to the IP Helper service, right click on it and select Properties
    3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
    4. Then click on "Stop" to stop the service from running in the current session.
    5. Click OK to exit the dialog

    Please do the following.Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Now type or copy and paste the commands below one at a time hitting enter after each.

    ipconfig /flushdns

    netsh int ipv4 reset reset.log

    netsh winsock reset catalog

    netsh

    interface

    teredo


    set state disabled




    Exit


    Open your device manager hit the start button then right click on computer then select properties then select device manager.

    In device manager, click the View menu and select Show hidden devices

    Then hit view again select devices by connection.

    Right click on Teredo Tunneling Pseudo-Interface and select Disable.

    Right click on 6to4 Adapter and then select Disable.

    Next right click any Isatap Drivers that you see and select disable.

    Repeat until all but one Isatap Driver is disabled.


    Instructions in link below for changing DNs server.
    http://www.computerhope.com/issues/ch001161.htm
    Change your dns to the below.

    Preferred DNs 208.67.222.222

    Alternate dns 208.67.220.220

    Now reboot your machine and see if you can connect to FaceBook
    Malnutrition, Jul 15, 2012
    #12

  14. Butterfly85 Bronze Member

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    Ok, I did everything you said. It was a bit of a struggle since I don't have english windows. but hopefully I managed.

    I don't know if this is relevant, but after I c+p "netsh int ipv4 reset reset.log" it said "failed".

    It's working now, I just hope it's not only one of those good moments. Will get back at you. And one giant THANK YOU *ye%
    Butterfly85, Jul 15, 2012
    #13

  15. Malnutrition Moderator

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    Ok I will keep this thread open for a couple of days let me know how it goes.
    Malnutrition, Jul 15, 2012
    #14

  16. Butterfly85 Bronze Member

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    Unfortunately the problem returned :(
    Butterfly85, Jul 15, 2012
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Facebook won't load on my PC

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