Solved Cannot access my 1TB Western Digital External Hard Drive

Discussion in 'Internal Hardware' started by CloudyLemon21, Mar 31, 2011.

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  1. CloudyLemon21 Bronze Member

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    Unfortunately, no :/

    CloudyLemon21, Apr 4, 2011
    #46

  2. DCiAdmin Administrator & Tech Team Leader

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    Foo! What's your Operating System, Cloudy?
    DCiAdmin, Apr 4, 2011
    #47

  3. CloudyLemon21 Bronze Member

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    XP Pro
    CloudyLemon21, Apr 4, 2011
    #48

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  5. CloudyLemon21 Bronze Member

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    Just noticed I have to return this by wednesday to get my refund. :S
    CloudyLemon21, Apr 4, 2011
    #49

  6. DCiAdmin Administrator & Tech Team Leader

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    Techarena suggests this
    I'm running out of ideas.... :(
    DCiAdmin, Apr 4, 2011
    #50

  7. CloudyLemon21 Bronze Member

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    DCi, I think I will just return the product. If it is causing this much problem then I don't think it is worth the effort.

    Do you think I'd have the same issues if I got a replacement?
    CloudyLemon21, Apr 4, 2011
    #51

  8. DCiAdmin Administrator & Tech Team Leader

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    I'm hopeful that the issue with this is something of a fault between the USB connection on the external and the ports of the system having the recognize issue. Hoping that this is a "one off" and wouldn't be repeated with replacement hardware. Sadly, no guarantees though.....

    I would agree - RMA (return merchandise authorization) is your best solution for this now.
    DCiAdmin, Apr 4, 2011
    #52

  9. CloudyLemon21 Bronze Member

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    Just to add to my luck, the USB cable leading from the Ext. HDD to my PC has ripped open. :(

    That's £50+ gone down the drain :/ They probably wont accept it back.
    CloudyLemon21, Apr 4, 2011
    #53

  10. DCiAdmin Administrator & Tech Team Leader

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    Contact the vendor. That should be covered. That's a fault of their hardware, NOT your use.
    DCiAdmin, Apr 4, 2011
    #54

  11. CloudyLemon21 Bronze Member

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    Thanks for your help DCi, however one thing remains unclear!

    Why all the USB's i now try to connect do not do so!
    CloudyLemon21, Apr 4, 2011
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  12. DCiAdmin Administrator & Tech Team Leader

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    NO USBs are working now? Argh!

    Restore to the System Restore point you created PRIOR to performing the MS FixIt. Any change?
    DCiAdmin, Apr 4, 2011
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  13. CloudyLemon21 Bronze Member

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    Nope. No change.

    Just says they are unrecognisable.
    CloudyLemon21, Apr 4, 2011
    #57

  14. DCiAdmin Administrator & Tech Team Leader

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    Okay - let's step backwards. The final thing you did in an attempt to fix the USB External connectivity was the FixIt, right? You now have done a System Restore to the point taken BEFORE the FixIt was applied. and still NO USB devices work.

    Durn it! Please try REMOVING all USB devices again from Device Manager. Power Down. Press in the Power button until the power light in the button is off. Power on. Any change?
    DCiAdmin, Apr 4, 2011
    #58

  15. CloudyLemon21 Bronze Member

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    No change, DCi
    CloudyLemon21, Apr 4, 2011
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  16. DCiAdmin Administrator & Tech Team Leader

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    What are the USB devices not connecting, Cloudy? A USB mouse, keyboard, what else?
    DCiAdmin, Apr 4, 2011
    #60
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Cannot access my 1TB Western Digital External Hard Drive

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