Hello PCHelpForum,

I purchased a 1TB Western Digital External Hard Drive about a month ago and this is the second time it has failed on me. (The first being the day after I got it!)

When I plug it in it says
'USB Device not Recognized"

then it says "No drivers are installed for this device."

I looked around the internet for a Driver and none exist. Also when I try to click "Install Driver for me" it always fails because it apparently doesnt exist.

And I cannot find it in 'My Computer'.

This is very serious because not only my files are on there but my family's and I cannot afford for them to be lost.

Please help!
I have much trust in the PCHelpForum Community as they have helped me before in my hour of need. thank you

- Cloudy.

Hi CloudyLemon21,

Welcome back to PC Help Forum

I have marked your thread as open to as so you can receive technical support from our Tech team and talented forum members,someone will be with you as soon as they can.

Regards,

Airman24.

Hi Airman,

thanks for the quick reply! I shall wait for the tech team/ members

Kind regards,

cloudy

Hi DCiAdmin,

What does this bit of kit do?

Also, what is RMAing?

Sorry I am not very handy when it comes to these things.

Am i going to lose my data??

- Cloudy

Hi DCi,

I still do not understand how this device works. Does it just plug into the External Hard drive and store my data as if it was a external harddrive itself? #

Did you get this drive from Tesco Lemon?

Hi wolfey, I got it from Amazon.co.uk

Hi guys, I just tried plugging in a normal USB into 3 of the slots on the front of my computer and it doesn't work on any of them. coming up with the malfunctioned error (not recognised) popup.

Is this a problem with my USB slots?

As for my External HDD, I am going to try and see if i can put my data on my other computer for now.

will report back on that in a minute

Lemon.

Does your drive look like or is similar to this shown here?

Western Digital Elements 1TB USB 2.0 External Desktop Hard Drive: Amazon.co.uk: Computers & Accessories

I suggest that you ship it back to whoever sold it on Amazon as it should still be under guarantee.

What operating system do you have?

hey wolfey it's the one below it

Western Digital Elements 1TB USB 2.0 Desktop External Hard Drive - Black: Amazon.co.uk: Computers & Accessories

XP pro is my OS

Do you have XP Service Pack 3 and are all drivers up to date in Device Manager?

My system properties is telling me i have Service pack 3.

How do I check all drivers are up to date?