I was using Photoshop and installing some brushes and it just stopped responding then had a BSOD, I only caught the Kernal Data part, so it may be a few things. Also when I was on my Xbox a few days back my laptop had a blue screen then, didn't catch what it was then so this may be the same one that happened and that time nothing was running on my computer.

I know quite a bit about computers and everything but the one thing I can't do is know how to analyze and find the solution to BSOD's if you can help me with my BSOD can you also explain how you find the solution?

Attached should be the .zip file



Thanks for any help.

Hello.

Please download this tool http://www.mediafire.com/download.php?d53ohzo1ec6bxmw and save it to the desktop. Run it as admin and attach the produced archive. If the archive size is over 1MB, upload it here www.speedyshare.com
This tool collects a bit more information so we don't have to go through everything manually.

These recent memory dumps

Code:

081012-32307-01.log
Debug session time: Fri Aug 10 18:25:52.213 2012 (UTC + 2:00)
System Uptime: 0 days 5:26:29.180
KERNEL_DATA_INPAGE_ERROR (7a)
Arg1: c04558d8, lock type that was held (value 1,2,3, or PTE address)
Arg2: c0000185, error status (normally i/o status code)
Arg3: 08ee7be0, current process (virtual address for lock type 3, or PTE)
Arg4: 8ab1b000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
IMAGE_NAME:  memory_corruption
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  0x7a_c0000185_nt!MiWaitForInPageComplete+2fd
8ab4faf4 82cf060a 0000007a c04558d8 c0000185 nt!KeBugCheckEx+0x1e
8ab4fb68 82ce80d5 873d2114 8ab4fbc0 82d70540 nt!MiWaitForInPageComplete+0x2fd
8ab4fbfc 82cc3e3f 82d70540 8ab1b000 873d2080 nt!MiIssueHardFault+0x3b2
8ab4fc80 82c70259 00000001 8ab1b000 00000000 nt!MmAccessFault+0x2656
8ab4fd10 82c6ff7a 84c7fd48 8ab4fd30 00000000 nt!MiInPageSingleKernelStack+0x1cf
8ab4fd44 82cc8003 84c7fdbc 8ab4fd90 82e4a66d nt!KiInSwapKernelStacks+0x41
8ab4fd50 82e4a66d 00000000 9507e4e0 00000000 nt!KeSwapProcessOrStack+0x78
8ab4fd90 82cfc0d9 82cc7f8b 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

state that your hard drive is failing. Status code of 0xc0000185 or STATUS_IO_DEVICE_ERROR means that the device has reported an input output error.
Provide the above requested logs at your earliest convenience.

Thanks for the reply, and I have downloaded that program and run it but everytime I do it gives me the same message...

Copying hosts file
OK!
Exporting Event logs
OK!
Collecting driverstore entries
OK!
Creating a list of autorun and runonce applications
OK!
Creating a list of installed applications
OK!
Creating a list of currently running programs
OK!
Creating a list of currently installed drivers
OK!
Copying dumps
OK!
Creating a msinfo report
OK!
Creating a CPU-z report
OK!
Saving SMART reports for local drives
OK!
Creating the archive
The system cannot find the path specified.
OK!

The file PCHF_018/210943.zip is up and ready to be uploaded to the forums!

To review the archive contents, you may need to use latest 7zip or WinRAR

Press any key to continue . . .


Why won't it create the archive?
Thanks

Gimme a sec.

Have you saved the tool on the desktop? The archive should turn up in the same folder where the tool is being run.

Yes it is on the desktop, run as admin did everything. Followed the guide on the info page about 3 times too

That tool is still work in progress and more work it needs. Try using this one http://www.mediafire.com/?ji5sh6prqsh4adm

Sorry for my late reply I have been backing up all my hard drive, as you would expect me to...
This version actually worked thanks!
Here is the .zip file...

Thanks for your help!

From what I can see in the logs, your WD disk has some problems. It overheats a bit, it has a number of logged read errors.
Prior to replacing the drive, smart things to do are:
- back up the data, but you already did that
- check the sata cable connections
- replace the sata cable
- use another sata port on your motherboard

The latter three are pure formality, I think your WD HDD is experiencing serious mechanical problems.

Sorry again for a late reply, I had 5 files left to backup and my laptop kept crashing and blue screening... now it wont stay even in explorer so the hard drive is dead, luckily the files were brushes for photoshop and not the thousands of photos of my child and partner!
Well as the hard drive is dead is there any reason it would overheat? Because I have a new one from a portable hard drive that I had about a year ago and was wondering if I put Windows on that would it break like this one? Because I don't want to break another hard drive
Also how would I go about checking the sata cable on a laptop?

Sorry, I didn't get it was a laptop, those don't come with sata cables

As for overheating, it's actually the other way around. If the drive gets damaged mechanically or for some reason has trouble reading, it will naturally start to generate extra heat. Laptop HDDs are usually rather exposed since laptops get all the extra motion and vibration during everyday use. Your new HDD should work normally as long as you manage to mechanically stress it as less as possible. That includes slapping the laptop around or dropping it all over the place HDD is the most mechanically sensitive component and needs the extra care.

Once you replace the drive post back and let us know about how things are going.

Hello, do you have anything new to report?