BSOD Win 7

Discussion in 'Win 7/Vista BSOD' started by jo15765, Jul 9, 2012.

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  1. jo15765 Silver Member

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    My computer crashed tonite with a BSOD...IDK what caused it, I wasn't doing anything, and nothing out of the ordinary was running either. Can someone take a look at my log and let me know? Attached is the PCHF BSOD report.

    Attached Files:

    jo15765, Jul 9, 2012
    #1

  2. Capt.Jack Sparrow Tech Support Team

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    Hello there!

    Seems like the dump file was very vague there is no much information. So we have to start with basics.

    Run SFC SCANNOW to make sure all the files are intact. Update the following drivers. Enable Driver Verifier


    *** 3rd PARTY DRIVER LIST ***
    Code:
    LMIRfsDriver.sys Mon Jul 14 21:56:56 2008 (487B7E50) http://sysnative.com/drivers/driver.php?id=LMIRfsDriver.sys
RaInfo.sys      Sat Jan 05 00:27:14 2008 (477E818A) http://sysnative.com/drivers/driver.php?id=RaInfo.sys
lmimirr.sys      Wed Apr 11 04:02:45 2007 (461C108D) http://sysnative.com/drivers/driver.php?id=lmimirr.sys
    BSOD BUGCHECK SUMMARY

    Code:
    Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\070812-24960-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul  9 06:22:30.025 2012 (GMT+6)
System Uptime: 0 days 21:58:17.418
BugCheck D1, {0, 2, 8, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_nt!KiPageFault+260
Bugcheck code 000000D1
Arguments 00000000`00000000 00000000`00000002 00000000`00000008 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Capt.Jack Sparrow, Jul 9, 2012
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  3. jo15765 Silver Member

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    I have enabled driver verifier, and am verifying all non Microsoft drivers. I have sfc /scannow running now and will post the results.

    On a side note, I love how all of my BSOD errors give the most vague information possible!

    EDIT ---- sfc /scannow has finished message stated that no integrity violations were found.
    jo15765, Jul 9, 2012
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  5. jo15765 Silver Member

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    I hate to bump my post but....
    I just rebooted since windows installed updates, and now it is a BSOD when it reboots! I am trying to run the startup repair and see if that will allow windows to boot....Startup repair is unable to repair the issue, it says Root cause found:
    Unknown Bugcheck: Bugcheck c9. Parameters = 0x218, 0xfffff880079c577b, 0xfffff98007ac8dc0, 0x0

    Repair Action: System files integerity check and repair
    Result: Failed. Error Code = 0x490
    Time Taken = 1041369 ms

    That is the only check that failed...that's Greek to me, but may make sense to you?

    The actual BSOD says the IO Manager has detected a violation by a driver that is being verified. The faulty driver that is being verified must be debugged and replaced with a working version.
    Technical Info:
    Stop 0x0000000C9 (0x0000000000000000218, 0xFFFFF88007BF077B, 0xFFFFF98007B3CDC0, 0x000000000000000)

    radpms.sys --- Address FFFFF88007BF077B base at FFFFF88007BEF000
    jo15765, Jul 10, 2012
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  6. Capt.Jack Sparrow Tech Support Team

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    Hello there!

    Try to do a System Restore that will take you back to the previous state. Then upload the new dump files here. And radpms.sys is RemotelyAnywhereDpmsSecure Device Driver.
    Capt.Jack Sparrow, Jul 10, 2012
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  7. jo15765 Silver Member

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    I am at work...and it looks like the storm knocked out my internet connection at home, so I am unable to remote into my machine to run a system restore. Would the RemotelyAnywhereDpmsSecure Device Driver be from having LogMeIn installed on the PC?

    I'll upload the dump file as soon as I can get back to my PC (this evening sometime).
    jo15765, Jul 10, 2012
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  8. Capt.Jack Sparrow Tech Support Team

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    It could be but it's best to remove it just to rule out that problem. But do upload the dump files.
    Capt.Jack Sparrow, Jul 10, 2012
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  9. jo15765 Silver Member

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    My computer said it was unable to restore to a restore point, so I had to boot into safe mode, disable verifier and then reboot, and I was able to use my pc again. Attached is the dump file....

    Should I enable verifier again? Should I uninstall logmein? What should my next step be?

    Attached Files:

    jo15765, Jul 10, 2012
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  10. Capt.Jack Sparrow Tech Support Team

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    Yes remove LogMeIn. Nothing got recorded with Driver Verifier. So we may need to check the Hardware components. Check this article http://captaindbg.com/hardware-diagnostic/


    Code:
    0: kd> !verifier
 
Verify Level 0 ... enabled options are:
 
Summary of All Verifier Statistics
 
RaiseIrqls                            0x0
AcquireSpinLocks                      0x0
Synch Executions                      0x0
Trims                                  0x0
 
Pool Allocations Attempted            0x0
Pool Allocations Succeeded            0x0
Pool Allocations Succeeded SpecialPool 0x0
Pool Allocations With NO TAG          0x0
Pool Allocations Failed                0x0
Resource Allocations Failed Deliberately  0x0
 
Current paged pool allocations        0x0 for 00000000 bytes
Peak paged pool allocations            0x0 for 00000000 bytes
Current nonpaged pool allocations      0x0 for 00000000 bytes
Peak nonpaged pool allocations        0x0 for 00000000 bytes
    Capt.Jack Sparrow, Jul 10, 2012
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  11. jo15765 Silver Member

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    I uninstalled LogMeIn
    MemTest86+ ran with no errors returned.
    Chkdsk /v & Chkdsk /r ran fine with no errors returned in the logs.

    For the hard drive diagnostic shown on that link...I have a Toshiba Hard Drive...I do not see a link for Toshiba...which scan should I use?
    jo15765, Jul 12, 2012
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  12. Capt.Jack Sparrow Tech Support Team

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    Capt.Jack Sparrow, Jul 12, 2012
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  13. jo15765 Silver Member

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    I tried to run this one:
    Windows Diagnostic Tool Ver. 1.12
    (For IDE/ATA/SATA Hard Drives)

    But it is not allowing me to select my drive? It shows my drive in the top window, but when I click on Scan it says please select a drive first?
    jo15765, Jul 12, 2012
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  14. Capt.Jack Sparrow Tech Support Team

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    Download Ultimate Boot Disk that will have a hard drive diagnostic option.
    Capt.Jack Sparrow, Jul 12, 2012
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  15. madmonkey Site Manager

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    Hi Jo, do you require any further assistance here? any update would be great ;)





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    madmonkey, Aug 16, 2012
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BSOD Win 7

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