This thread is linked to this one: http://www.pchelpforum.com/xf/threads/bsod-on-shut-down.131962. I couldn't post there because the thread is not open to replies.

I had another one of these BSODs on shutdown the other night. This is more than two months after the first. I'm not sure if that really merits looking in to it any further. It's not like it's happening randomly or even frequently - just very occasionally, but so far both times in the same circumstances. Should I post the necessary items here for review or wait and see if it happens again?

Hello.

Yes, follow the preposting guidelines once again.

Okay. Will do.

Here we go.

Well, the available memory dumps are not very informative.

Code:

Mini040412-01.log
Debug session time: Wed Apr  4 02:25:57.716 2012 (UTC + 2:00)
System Uptime: 0 days 13:52:48.687
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
Arg1: c0000005, The exception code that was not handled
Arg2: 00000068, The address that the exception occurred at
Arg3: a9fffbdc, Trap Frame
Arg4: 00000000
IMAGE_NAME:  Unknown_Image
PROCESS_NAME:  sidebar.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  0x8E_ANALYSIS_INCONCLUSIVE
a9fffc4c 8832d648 87659d00 a9fffcbc 81e5e0a1 0x68
00000000 00000000 00000000 00000000 00000000 0x8832d648
~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~¤~

Mini062512-01.log
Debug session time: Mon Jun 25 02:31:50.066 2012 (UTC + 2:00)
System Uptime: 0 days 10:54:29.667
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
Arg1: c0000005, The exception code that was not handled
Arg2: 81e4c4e4, The address that the exception occurred at
Arg3: 8b500c0c, Trap Frame
Arg4: 00000000
IMAGE_NAME:  ntkrnlmp.exe
PROCESS_NAME:  ToolbarUpdater.
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  0x8E_nt!PspExitThread+48e
8b500cdc 81dfff13 00000000 887e2030 887e2001 nt!PspExitThread+0x48e
8b500cf4 81cba24d 84951a30 8b500d20 8b500d2c nt!PsExitSpecialApc+0x22
8b500d4c 81c97a46 00000001 00000000 8b500d64 nt!KiDeliverApc+0x1dc
8b500d4c 77a95cd4 00000001 00000000 8b500d64 nt!KiServiceExit+0x56
0244ed18 00000000 00000000 00000000 00000000 0x77a95cd4

They point to general memory corruption issue. Which are the circumstances you're talking about?

What's the exact laptop model? We can look into trying to update the drivers and possibly test the memory a bit with memtest.

It's a tecra a8/ Toshiba satellite pro a120; psac1e-oj303lza

It has happened on shut down twice, albeit two months apart. I'll select shut down from the start menu and I get this blue screen. Then the thing restarts and I end up at a screen with choices of what to do - boot up normally; boot up in safe mode, etc.

There are some drivers here http://eu.computers.toshiba-europe....arch=&action=search&macId=&country=all&page=1

But it's getting late here and I'm rather tired. I'll try to go through them tomorrow and see if we can some up with something.

OK, new day new opportunities

Wireless update here http://aps2.toshiba-tro.de/wlan/?page=downloads Look here http://aps2.toshiba-tro.de/kb0/HTD16036E0000R01.htm to find out which is your exact device, you should go for Vista 32 bit, of course.

You may look into flashing the bios found here http://support1.toshiba-tro.de/tedd-files2/0/bios-20070709151855.zip
More info about it here http://aps2.toshiba-tro.de/kb0/HTD9502M10000R01.htm This process can be a bit risky at times, it's questionable if this issue is worth this (albeit minor) risk for you

Bluetooth http://support1.toshiba-tro.de/tedd-files2/0/blt-mon-20080724152024.zip
Bt stack http://aps2.toshiba-tro.de/bluetooth/index.php?page=download-toshiba the top download should be the one
Some kind of update, not really sure what it is http://support1.toshiba-tro.de/tedd-files2/0/sdla-20071005135728.zip
Intel display http://support1.toshiba-tro.de/tedd-files2/0/display-20080306092730.zip
Modem http://support1.toshiba-tro.de/tedd-files2/0/mdm-GB-20080724152158.zip even though you're probably not using it
Sound drivers http://support1.toshiba-tro.de/tedd-files2/0/sound-20080606114434.zip
Some tuning service http://support1.toshiba-tro.de/tedd-files2/0/tempro-20081106132440.html if you don't use it currently, you can probably safely ignore
Touchpad driver http://support1.toshiba-tro.de/tedd-files2/0/tpdrv-20080724151648.zip
HDD protection utility http://support1.toshiba-tro.de/tedd-files2/0/hddprot-20080724152005.zip

When I give a second look to your drivers I see you have both zone alarm and AVG installed. You should try updating both, some of their drivers seem to be up to date, while others are not.

I do have the latest versions of AVG and ZA, as far as I know. I update AVG every day, and I check the release history over at ZA, and the latest one was released in March - which I have.

All those links are suggestions, then? Are those downloads weighty at all? I'm capped.

About 100MB worth in total.

Not too bad, then. I'll consider it, especially if this BSOD issue gets any worse. Just really worried I'll make things worse.

Updating files seldom makes things worse.

Hi. I haven't had any more issues. I thought I would wait and see, and if anything more does occur (more BSODs), then I'll try some if not all of these updates posted above by mkey82. And if the blue screens of death still persist, then we know it's probably something else. Thanks.