I have noticed a few times recently that the pc freezes for no apparent reason, and on odd occasions a blue screen too. The blue screen code is 0x000000F4 (0x0000000x, 0x86234020, 0x86234194, 0x80502954) Ive removed any recently installed software as a precaution Ive also attached the mini dumps for review if required many thanks nigel
Hi Nigel, Welcome back to PCHF One of our resident BSOD experts will be with you as soon as possible to analyze your logs. Regards, Airman24
Hi Nigel, All 3 logs point to I/O errors whilst attempting to write data to the disk, and may indicate early signs of HDD failure. First of all, check the disk for errors by going to My Computer, right click on your local disk, and go to Properties. Click on the Tools tab, and under "Error Checking", click Check Now. Tick both check boxes you see here, and finally click Start. Reboot the PC and see if any errors are detected here. Another handy tool you can use to check the disk health is called: HDD Heath .. not too creative with the name, and basically checks the disk SMART status, but not always considered 100% accurate. Some other things you might want to try is to swap the ATA cable. There may be a spare in the system, or one you may be able to swap with another device.. but they are cheap enough to buy if you don't have one handy. If all else fails, then the only two remaining possible causes would be the HDD controller on board the motherboard itself, or the HDD itself. TBH, HDD controller is extremely unlikely. Code: Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\admin\Desktop\Mini010111-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: C:\Windows;C:\Windows\system32;C:\Windows\system32\drivers Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 2600.xpsp_sp3_gdr.100427-1636 Machine Name: Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720 Debug session time: Fri Dec 31 21:20:08.703 2010 (GMT+0) System Uptime: 0 days 0:50:56.419 Loading Kernel Symbols . Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long. Run !sym noisy before .reload to track down problems loading symbols. .............................................................. .................................................. Loading User Symbols Loading unloaded module list ............... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck F4, {3, 86234020, 86234194, 805d2954} Unable to load image AVGIDSShim.Sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for AVGIDSShim.Sys *** ERROR: Module load completed but symbols could not be loaded for AVGIDSShim.Sys unable to get nt!KiCurrentEtwBufferOffset unable to get nt!KiCurrentEtwBufferBase Probably caused by : hardware_disk Followup: MachineOwner --------- 1: kd> !analyze -v;r;kv;lmtn;.logclose;q ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* CRITICAL_OBJECT_TERMINATION (f4) A process or thread crucial to system operation has unexpectedly exited or been terminated. Several processes and threads are necessary for the operation of the system; when they are terminated (for any reason), the system can no longer function. Arguments: Arg1: 00000003, Process Arg2: 86234020, Terminating object Arg3: 86234194, Process image file name Arg4: 805d2954, Explanatory message (ascii) Debugging Details: ------------------ unable to get nt!KiCurrentEtwBufferOffset unable to get nt!KiCurrentEtwBufferBase PROCESS_OBJECT: 86234020 IMAGE_NAME: hardware_disk DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAULTING_MODULE: 00000000 PROCESS_NAME: csrss.exe EXCEPTION_RECORD: f09ef9d8 -- (.exr 0xfffffffff09ef9d8) .exr 0xfffffffff09ef9d8 ExceptionAddress: 7c9350a5 ExceptionCode: c0000006 (In-page I/O error) ExceptionFlags: 00000000 NumberParameters: 3 Parameter[0]: 00000000 Parameter[1]: 7c99c3d8 Parameter[2]: c000000e Inpage operation failed at 7c99c3d8, due to I/O error c000000e EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x. CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x. EXCEPTION_PARAMETER1: 00000000 EXCEPTION_PARAMETER2: 7c99c3d8 EXCEPTION_PARAMETER3: c000000e IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was specified. EXCEPTION_STR: 0xc0000006_c000000e FAULTING_IP: +fc 7c9350a5 ?? ??? BUGCHECK_STR: 0xF4_IOERR_C000000E FOLLOWUP_IP: +fc 7c99c3d8 ?? ??? FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware_disk STACK_COMMAND: kb FAILURE_BUCKET_ID: 0xF4_IOERR_C000000E_IMAGE_hardware_disk BUCKET_ID: 0xF4_IOERR_C000000E_IMAGE_hardware_disk Followup: MachineOwner --------- eax=f78aa13c ebx=86234020 ecx=00000000 edx=00000000 esi=86234020 edi=85a0eb30 eip=804f9f43 esp=f09ef4f0 ebp=f09ef508 iopl=0 nv up ei ng nz na pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286 nt!KeBugCheckEx+0x1b: 804f9f43 5d pop ebp ChildEBP RetAddr Args to Child f09ef508 805d1a9d 000000f4 00000003 86234020 nt!KeBugCheckEx+0x1b (FPO: [5,0,0]) f09ef52c 805d29ff 805d2954 86234020 86234194 nt!PspCatchCriticalBreak+0x75 (FPO: [3,0,0]) f09ef55c f06867fc 86234268 c0000006 f09ef584 nt!NtTerminateProcess+0x7d (FPO: [2,4,4]) WARNING: Stack unwind information not available. Following frames may be wrong. f09ef584 80501161 badb0d00 f09ef5fc 005d0041 AVGIDSShim+0x27fc f09ef5f4 804fe816 ffffffff c0000006 f09ef9f8 nt!ZwTerminateProcess+0x11 (FPO: [2,0,0]) f09ef9b0 805028d9 f09ef9d8 00000000 f09efd64 nt!KiDispatchException+0x3a0 (FPO: [Non-Fpo]) f09efd34 80544f2f 015ef26c 015ef28c 00000000 nt!KiRaiseException+0x175 (FPO: [Non-Fpo]) f09efd50 8054164c 015ef26c 015ef28c 00000000 nt!NtRaiseException+0x33 f09efd50 7c9350a5 015ef26c 015ef28c 00000000 nt!KiFastCallEntry+0xfc (FPO: [0,0] TrapFrame @ f09efd64) 015ef568 00000000 00000000 00000000 00000000 0x7c9350a5 start end module name 804d7000 806e4000 nt ntkrpamp.exe Tue Apr 27 14:04:40 2010 (4BD6E0E8) 806e4000 80704d00 hal halmacpi.dll Sun Apr 13 19:31:27 2008 (4802517F) bf000000 bf011600 dxg dxg.sys Sun Apr 13 19:38:27 2008 (48025323) bf012000 bf054000 ati2dvag ati2dvag.dll Fri Feb 10 02:58:02 2006 (43EC013A) bf054000 bf093000 ati2cqag ati2cqag.dll Fri Feb 10 02:22:39 2006 (43EBF8EF) bf093000 bf0c9000 atikvmag atikvmag.dll Fri Feb 10 02:27:47 2006 (43EBFA23) bf0c9000 bf34c940 ati3duag ati3duag.dll Fri Feb 10 02:44:39 2006 (43EBFE17) bf34d000 bf41f0c0 ativvaxx ativvaxx.dll Fri Feb 10 02:39:23 2006 (43EBFCDB) bf800000 bf9c4780 win32k win32k.sys Tue Oct 26 14:24:50 2010 (4CC6D6A2) bffa0000 bffe6d00 ATMFD ATMFD.DLL Thu Oct 28 14:13:22 2010 (4CC976F2) efc1c000 efc5ce00 HTTP HTTP.sys Tue Oct 20 17:20:15 2009 (4ADDE33F) f0045000 f006d000 AVGIDSDriver AVGIDSDriver.Sys Tue Aug 03 23:23:56 2010 (4C5896FC) f0135000 f018c380 srv srv.sys Thu Aug 26 14:39:48 2010 (4C766EA4) f02ed000 f02f7000 AVGIDSFilter AVGIDSFilter.Sys Tue Aug 03 23:23:14 2010 (4C5896D2) f05cf000 f05fb180 mrxdav mrxdav.sys Sun Apr 13 19:32:42 2008 (480251CA) f0684000 f068e000 AVGIDSShim AVGIDSShim.Sys Tue Aug 03 23:25:52 2010 (4C589770) f08ab000 f08bf480 wdmaud wdmaud.sys Sun Apr 13 20:17:18 2008 (48025C3E) f09f0000 f09fed80 sysaudio sysaudio.sys Sun Apr 13 20:15:55 2008 (48025BEB) f2ff5000 f300c900 dump_atapi dump_atapi.sys Sun Apr 13 19:40:29 2008 (4802539D) f3055000 f3058900 ndisuio ndisuio.sys Sun Apr 13 19:55:57 2008 (4802573D) f3085000 f30c0d00 avgldx86 avgldx86.sys Wed Dec 08 02:00:20 2010 (4CFEE6B4) f30c1000 f3130400 mrxsmb mrxsmb.sys Wed Feb 24 13:11:05 2010 (4B852569) f3131000 f315be80 rdbss rdbss.sys Sun Apr 13 20:28:38 2008 (48025EE6) f315c000 f317dd00 afd afd.sys Thu Aug 14 11:04:35 2008 (48A40333) f317e000 f31a5c00 netbt netbt.sys Sun Apr 13 20:20:59 2008 (48025D1B) f31a6000 f31cb500 ipnat ipnat.sys Sun Apr 13 19:57:10 2008 (48025786) f31cc000 f3213980 avgtdix avgtdix.sys Fri Nov 12 11:05:58 2010 (4CDD1F96) f3214000 f326c480 tcpip tcpip.sys Fri Jun 20 12:51:09 2008 (485B99AD) f326d000 f327f600 ipsec ipsec.sys Sun Apr 13 20:19:42 2008 (48025CCE) f3551000 f3558880 Npfs Npfs.SYS Sun Apr 13 19:32:38 2008 (480251C6) f3559000 f355da80 Msfs Msfs.SYS Sun Apr 13 19:32:38 2008 (480251C6) f3561000 f3566200 vga vga.sys Sun Apr 13 19:44:40 2008 (48025498) f3571000 f3574900 kbdhid kbdhid.sys Sun Apr 13 19:39:47 2008 (48025373) f3579000 f357bf80 mouhid mouhid.sys Fri Aug 17 21:47:57 2001 (3B7D82FD) f4f05000 f4f0fe00 Fips Fips.SYS Sun Apr 13 19:33:27 2008 (480251F7) f4f15000 f4f38a80 portcls portcls.sys Sun Apr 13 20:19:40 2008 (48025CCC) f4f39000 f50305e0 sthda sthda.sys Wed Nov 16 19:47:30 2005 (437B8CD2) f7079000 f70d6f00 update update.sys Sun Apr 13 19:39:46 2008 (48025372) f70d7000 f70e7e00 psched psched.sys Sun Apr 13 19:56:36 2008 (48025764) f70e8000 f70fe580 ndiswan ndiswan.sys Sun Apr 13 20:20:41 2008 (48025D09) f70ff000 f7121700 ks ks.sys Sun Apr 13 20:16:34 2008 (48025C12) f7122000 f7148000 e100b325 e100b325.sys Fri Oct 15 00:30:44 2004 (416F0C24) f7148000 f716b200 USBPORT USBPORT.SYS Sun Apr 13 19:45:34 2008 (480254CE) f716c000 f7194000 HDAudBus HDAudBus.sys Thu May 26 16:46:29 2005 (4295EF55) f7194000 f71a7f00 VIDEOPRT VIDEOPRT.SYS Sun Apr 13 19:44:39 2008 (48025497) f71a8000 f7325000 ati2mtag ati2mtag.sys Fri Feb 10 02:57:44 2006 (43EC0128) f737e000 f7397b80 Mup Mup.sys Sun Apr 13 20:17:05 2008 (48025C31) f7398000 f73c4980 NDIS NDIS.sys Sun Apr 13 20:20:35 2008 (48025D03) f73c5000 f7451600 Ntfs Ntfs.sys Sun Apr 13 20:15:49 2008 (48025BE5) f7452000 f7468b00 KSecDD KSecDD.sys Wed Jun 24 12:18:40 2009 (4A420B90) f7469000 f747af00 sr sr.sys Sun Apr 13 19:36:50 2008 (480252C2) f747b000 f749ab00 fltmgr fltmgr.sys Sun Apr 13 19:32:58 2008 (480251DA) f749b000 f74b2900 atapi atapi.sys Sun Apr 13 19:40:29 2008 (4802539D) f74b3000 f74d1880 ftdisk ftdisk.sys Fri Aug 17 21:52:41 2001 (3B7D8419) f74d2000 f74e2a80 pci pci.sys Sun Apr 13 19:36:43 2008 (480252BB) f74e3000 f7510d80 ACPI ACPI.sys Sun Apr 13 19:36:33 2008 (480252B1) f7612000 f761b180 isapnp isapnp.sys Sun Apr 13 19:36:40 2008 (480252B8) f7622000 f762c580 MountMgr MountMgr.sys Sun Apr 13 19:39:45 2008 (48025371) f7632000 f763ec80 VolSnap VolSnap.sys Sun Apr 13 19:41:00 2008 (480253BC) f7642000 f764ae00 disk disk.sys Sun Apr 13 19:40:46 2008 (480253AE) f7652000 f765e180 CLASSPNP CLASSPNP.SYS Sun Apr 13 20:16:21 2008 (48025C05) f7662000 f766b000 AVGIDSEH AVGIDSEH.Sys Mon Sep 13 23:46:31 2010 (4C8EA9C7) f7682000 f768e000 avgmfx86 avgmfx86.sys Tue Sep 07 01:48:01 2010 (4C858BC1) f76e2000 f76eae00 intelppm intelppm.sys Sun Apr 13 19:31:31 2008 (48025183) f76f2000 f76fc480 imapi imapi.sys Sun Apr 13 19:40:57 2008 (480253B9) f7702000 f7711600 cdrom cdrom.sys Sun Apr 13 19:40:45 2008 (480253AD) f7712000 f7720100 redbook redbook.sys Sun Apr 13 19:40:27 2008 (4802539B) f7722000 f772e880 rasl2tp rasl2tp.sys Sun Apr 13 20:19:43 2008 (48025CCF) f7732000 f773c200 raspppoe raspppoe.sys Sun Apr 13 19:57:31 2008 (4802579B) f7742000 f774dd00 raspptp raspptp.sys Sun Apr 13 20:19:47 2008 (48025CD3) f7752000 f775a900 msgpc msgpc.sys Sun Apr 13 19:56:32 2008 (48025760) f7772000 f777b000 HIDCLASS HIDCLASS.SYS Sun Apr 13 19:45:25 2008 (480254C5) f7782000 f778bf00 termdd termdd.sys Sun Apr 13 19:38:36 2008 (4802532C) f77a2000 f77aa700 wanarp wanarp.sys Sun Apr 13 19:57:20 2008 (48025790) f77b2000 f77ba780 netbios netbios.sys Sun Apr 13 19:56:01 2008 (48025741) f77e2000 f77ec000 NDProxy NDProxy.SYS Tue Nov 02 15:17:02 2010 (4CD02B6E) f7822000 f7830b00 drmk drmk.sys Sun Apr 13 19:45:12 2008 (480254B8) f7832000 f7841900 Cdfs Cdfs.SYS Sun Apr 13 20:14:21 2008 (48025B8D) f7882000 f7890880 usbhub usbhub.sys Sun Apr 13 19:45:36 2008 (480254D0) f7892000 f7898180 PCIIDEX PCIIDEX.SYS Sun Apr 13 19:40:29 2008 (4802539D) f789a000 f789ed00 PartMgr PartMgr.sys Sun Apr 13 19:40:48 2008 (480253B0) f78a2000 f78a6b80 avgrkx86 avgrkx86.sys Tue Sep 07 01:48:16 2010 (4C858BD0) f78b2000 f78b8180 HIDPARSE HIDPARSE.SYS Sun Apr 13 19:45:22 2008 (480254C2) f78d2000 f78d9d80 usbccgp usbccgp.sys Sun Apr 13 19:45:38 2008 (480254D2) f78e2000 f78e8700 USBSTOR USBSTOR.SYS Sun Apr 13 19:45:37 2008 (480254D1) f7902000 f7908500 usbprint usbprint.sys Sun Apr 13 19:47:37 2008 (48025549) f792a000 f792f080 usbuhci usbuhci.sys Sun Apr 13 19:45:34 2008 (480254CE) f7932000 f7939600 usbehci usbehci.sys Sun Apr 13 19:45:34 2008 (480254CE) f793a000 f793f280 GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:16:53 2009 (4A1151B5) f7942000 f7946a80 TDI TDI.SYS Sun Apr 13 20:00:04 2008 (48025834) f794a000 f794e580 ptilink ptilink.sys Fri Aug 17 21:49:53 2001 (3B7D8371) f7952000 f7956080 raspti raspti.sys Fri Aug 17 21:55:32 2001 (3B7D84C4) f795a000 f7960000 kbdclass kbdclass.sys Sun Apr 13 19:39:46 2008 (48025372) f7962000 f7967a00 mouclass mouclass.sys Sun Apr 13 19:39:47 2008 (48025373) f79ba000 f79be500 watchdog watchdog.sys Sun Apr 13 19:44:59 2008 (480254AB) f7a22000 f7a25000 BOOTVID BOOTVID.dll Fri Aug 17 21:49:09 2001 (3B7D8345) f7ab2000 f7ab4880 hidusb hidusb.sys Sun Apr 13 19:45:27 2008 (480254C7) f7ab6000 f7ab8280 rasacd rasacd.sys Fri Aug 17 21:55:39 2001 (3B7D84CB) f7aba000 f7abc900 Dxapi Dxapi.sys Fri Aug 17 21:53:19 2001 (3B7D843F) f7aee000 f7af0780 ndistapi ndistapi.sys Sun Apr 13 19:57:27 2008 (48025797) f7afe000 f7b01c80 mssmbios mssmbios.sys Sun Apr 13 19:36:45 2008 (480252BD) f7b12000 f7b13b80 kdcom kdcom.dll Fri Aug 17 21:49:10 2001 (3B7D8346) f7b14000 f7b15100 WMILIB WMILIB.SYS Fri Aug 17 22:07:23 2001 (3B7D878B) f7b46000 f7b47100 swenum swenum.sys Sun Apr 13 19:39:52 2008 (48025378) f7b4e000 f7b4ff00 Fs_Rec Fs_Rec.SYS Fri Aug 17 21:49:37 2001 (3B7D8361) f7b50000 f7b51080 Beep Beep.SYS Fri Aug 17 21:47:33 2001 (3B7D82E5) f7b56000 f7b57280 USBD USBD.SYS Fri Aug 17 22:02:58 2001 (3B7D8682) f7b58000 f7b59080 mnmdd mnmdd.SYS Fri Aug 17 21:57:28 2001 (3B7D8538) f7b5a000 f7b5b080 RDPCDD RDPCDD.sys Fri Aug 17 21:46:56 2001 (3B7D82C0) f7b82000 f7b83100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 22:07:23 2001 (3B7D878B) f7bda000 f7bdad00 pciide pciide.sys Fri Aug 17 21:51:49 2001 (3B7D83E5) f7c5d000 f7c5dc00 audstub audstub.sys Fri Aug 17 21:59:40 2001 (3B7D85BC) f7c8a000 f7c8ad00 dxgthk dxgthk.sys Fri Aug 17 21:53:12 2001 (3B7D8438) f7cf3000 f7cf3b80 Null Null.SYS Fri Aug 17 21:47:39 2001 (3B7D82EB) Unloaded modules: efab1000 efadc000 kmixer.sys Timestamp: unavailable (00000000) Checksum: 00000000 f085d000 f0888000 kmixer.sys Timestamp: unavailable (00000000) Checksum: 00000000 f7cee000 f7cef000 drmkaud.sys Timestamp: unavailable (00000000) Checksum: 00000000 f09b0000 f09bd000 DMusic.sys Timestamp: unavailable (00000000) Checksum: 00000000 f09c0000 f09ce000 swmidi.sys Timestamp: unavailable (00000000) Checksum: 00000000 f0888000 f08ab000 aec.sys Timestamp: unavailable (00000000) Checksum: 00000000 f7b66000 f7b68000 splitter.sys Timestamp: unavailable (00000000) Checksum: 00000000 f7762000 f7772000 Serial.SYS Timestamp: unavailable (00000000) Checksum: 00000000 f04f3000 f0507000 Parport.SYS Timestamp: unavailable (00000000) Checksum: 00000000 f7aba000 f7abe000 kbdhid.sys Timestamp: unavailable (00000000) Checksum: 00000000 f7792000 f779f000 i8042prt.SYS Timestamp: unavailable (00000000) Checksum: 00000000 f3569000 f356e000 Cdaudio.SYS Timestamp: unavailable (00000000) Checksum: 00000000 f7329000 f732c000 Sfloppy.SYS Timestamp: unavailable (00000000) Checksum: 00000000 f79ba000 f79bf000 Flpydisk.SYS Timestamp: unavailable (00000000) Checksum: 00000000 f79b2000 f79b9000 Fdc.SYS Timestamp: unavailable (00000000) Checksum: 00000000 Closing open log file c:debuglog.txt
thank you- Ive performed the checkdisk a number of messages:- - file record segments unreadable - deleting index entry from file - windows replaced bad cluster in file.... these came up a number of times as it went through the cycle I downloaded the HDD health and came up immediately suggesting critical - for a temperature reading..of 40 degrees celcius Health is criticall low (1%)
That looks like verification enough Nigel, the logs, check disk and HDD Health all show signs of early HDD failure. Although chkdsk usually marks bad clusters so that they are not written to again, I usually find that once a disk starts to produce these, it's normally down hill from there. As with all moving parts, HDD's all fail eventually, but temperature can certainly be a contributing factor to failure... so if the disk is operating anywhere above 40°c, then you'll also need to look at the existing cooling in the system as well. Make sure that all existing vents, fans and heatsinks are not blocked and free of dust, and you may want to look at adding additional fans to keep the system cool. Might also be a good idea to look at your other system temperatures using Speedfan or CPU-Z to see what else could be overheating as well.
Hi Nigel, Has the assistance provided by pchf resolved your issue or do you require further assistance?an update would be most appreciated please. marked as pending Regards, Airman24..
. . . This thread is now marked as Solved and has been closed. If the problem re-occurs, please start a new thread. If for any reason it has any bearing on your original thread then please state this and a member of staff will supply the link to the original post.