Discussion in 'Virus, Spyware and Malware Removal' started by silentvelcr0, Nov 5, 2008.
Looks like this is not malware-related. Let's see what the tech team says about this.
I've heard that vista has a feature that allows you to retain and back-up your files during a format and install of it, is this true? if i have to re-format or repair windows at any point during this i'll be required to purchase an OS, as i'm using my sisters, and she has sinced moved out of state, so i don't have any of the cd's.
my IT department has made me a boot-cd to try out today to at least back up my files on my other computer, i'm gonna give it a whirl too. but i'll definately be looking foward to what you guys have to say about the issue.
If you were able to backup your files, do you have somewhere that could actually store 400gb of data? Even if you had a DVD writer, with that much data were talking hundreds of CD's, the only answer would be to have an external HDD that could hold that amount of data.
Just to be sure a format is what you need, I'm looking at the Task Manager problem as an example. If you go to Task Manager, is the username feild blank or is there no user name field at all? If you can't see the user name field at all, then I'm willing to bet it's just hidden. All you need to do is place your mouse between the "Image Name" field and the "CPU" field on the titlebar, you'll see the cursor change to two arrows pointing in either direction, and then drag. The "User Name" field will then be revealed?
the user name field is showing, it just shows no name. if i go to the control panel and open up the user accounts, absolutely nothing shows up.
i know that the RPC and RPC Locator services are down and i cannot manually start them. i created a boot cd and it does not work, i can't boot up into safe mode, nor boot from the cd.
Hi silent, what was the error message you received when you tried to start the RPC service? And what exactly happened when you tried to boot from CD? As for safe mode, if you select Windows XP, and then press F8 immediately after that, you'll have the startup menu were looking for.
Error 193: 0xc1, could not start the service on local computer.
it wouldn't boot from the cd, it acted as if the cd was not in the drive, even though the disc was spinning.
Please you click on and accept the following reg key, which will reset your RPC to it's default settings: http://www.mad-monkey.co.uk/resources/pchf/serviceRpc.reg and then restart the PC. The RPC service is fairly heavily replied upon for many of Windows services.
To start from your CD-ROM:
- Make sure the CD-ROM has been given boot priority in BIOS. Press F2 or [DEL] when starting your PC. Look for Boot Priority, and make sure CD-ROM is highest on the list.
- Make sure that the CD is a geniune Windows CD, is not scratched and is the full (as apposed to Upgrade) version.
If in doubt, try the CD in another PC.
is clicking that supposed to open up my reg or change it? because when i clicked on it, all it did was show it as a text file in opera (my browser).
IE doesn't work b/c of the issues my PC is having
- Save it to your desktop, or somewhere you will remember.
- Go to Start, Run, and type in regedit
- In the Registry Editor, go to File, followed by Import and then open the file you just saved.
- Restart the PC.
Ok, i've done that and have noticed no difference as of yet. the boot time is still long, i can't install or use any of the features that i was having trouble using either.
RPC is still not started either
no prob's. Let's take a look at the event log to see if there is further information about the problem here. Go to Start, Run, and type in eventvwr
From event viewer, look in both "Application" and "System" events. I'm looking for events related to RPC. If you find any (you should do), please can you give me the description, source and event id?
there are some Errors related to disk (error 11), dhcp (error 1000), atapi error event 5), and service control manager (7031 and 7034). one ntfs (55) error. those are all in SYSTEM
in APPLICATION, there is a COM+ error, event 4689
Right with event id 11, 5 and 55 together is not good. How far do these go back, before all of your problems started?
No sign of RPC (Remote Procedure Call) events? Not at this point it will make much difference, there's no possibility of salvaging Windows, I'm suprised it's still running at all. We need to start looking at getting that data off.
Thanks madmonkey for jumping in. Looks like the situation here is really bad.
the problems started at the same time as the problem, about 2:31am on the 5th of november. i can only see the problem and not check the properties. i know my second hard drive has been having problems, but i don't think it would cause issues with the main one.
would this be a hardware issue or something a reformat and re-install would work?
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