Wireless networking issue

amount · 10-07-2009

Hello!

I'm having some trouble with my computer (obviously) and I think it's wireless networking related.

Here's the issue:

Whenever I shut down or hibernate for more than just a few minutes, my system has difficulty booting. It usually hangs on the welcome screen for anywhere between five and twenty minutes. (This seems a little crazy to me, but the delay in booting seems to correspond to the length of time the system was powered down. In other words, the longer it sleeps, the longer it takes to wake up.) The error codes I'm getting (event ids: 1003, 2504, and 1007) seem to indicate that it's an issue with DHCP. I think the controller is going through several lengthy cycles of trying to assign an IP address, causing the system to hang.

Here's what I've tried:

Disabled the network and restarted. (Restarted OK, but froze for about ten minutes when I re-enabled the network.)
Scanned for viruses/malware in safe mode. (No issues.)
Ran Glary Utility to clean up registry. (No issues.)
Checked to make sure "obtain an IP address automatically" and "obtain DNS server automatically" were checked in the Internet Protocol TCP/IP properties. (They were.)
Disabled the Windows Wireless Zero Connection service. (No help.)
Selective startup process: I disabled all the startup items and services and methodically re-enabled them to see where the issue was, but the results were inconclusive.
Reinstalled the most up-to-date drivers from the Dell website. (Still no help.)
Tried renewing IP (ipconfig /renew). (No dice.)

Here's what I'm using:

Dell Inspiron B130
Windows XP Service Pack 3
Wireless device: Dell Wireless 1470 Dual Band WLAN Mini-PCI Card

Here's what running ipconfig yielded for the wireless connection:

IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1

Other potentially pertinent information:

I connect to the internet through several different sources (suggesting, to me, that the issue is on my end as opposed to being with my router or the network at school).
The wireless connection works just fine when it's up and running. (I'm using it right now.) It never drops the connection or gives me any other issues.

I can't think of anything else to try. (And it's starting to drive me a little nuts!) Any advice/information/suggestions would be greatly appreciated! I'd be forever in your debt!

Thanks,
Andre

vger · 10-07-2009

Hello amount and welcome to the PCHF

1. event id 1003 indicates a ram problem
2. event id 2504 indicates this.........
Symptoms: 1. When you double-click My Network Places in a client, an incomplete browse list is displayed.
2. Computers that do not have file and printer sharing turned on do not appear in the browse list.
3. Windows client that try to use the browse list gets Event ID 8021 or 8032:

4. On the domain controller that does not have file and printer sharing turned on gets Event ID: 2504 or Event ID: 2505

Your computer is a multihomed computer (that is, it may link simultaneously to two or more subnets using multiple network cards).
Your computer is a master browser.
Your computer is running the TCP/IP protocol.

Resolutions: 1. A Windows computer that becomes a backup browser but that does not have file and printer sharing turned on cannot share the browse list with clients. In the other words, any computer that is to be included in the browse list must also have file and printer sharing turned on. Make sure you have installed or turn on file and printer sharing on the domain controllers and on any computer that is in the browse list.
2. If the multihomed computer network cards are linked to the same subnet or the computer as master browser is using an incorrect subnet mask, unbind all but one of the TCP/IP subnet transport bindings from the workstation service; or remove all but one of the network cards or RAS connections; or at the command prompt type the following command: net stop browser. NOTE: After you perform these steps, wait at least 10 minutes to see if the errors still occur.
3. Also, you may want to check IPC$

And 1007 indicates this..........This one PC can not so it assigns itself a temporary IP while it probes for the DHCP server.

The problem is not the motherboard. You need to first ping your loop back address this will confirm the NIC is working, then ping the default gateway & internet (try pinging Google).

After these tests check the network cable is connected securely at the PC side and router side. If it is try another cable and working port.

from the command prompt type ipconfig /release

then ipconfig /renew

or you could right click the network connection in my network places and click repair this will do the same thing plus other useful functions.

To get this machine up and running and to confirm the issue not with the PC and NIC just assign a static IP addy locally. If you get connectivity this will confirm the issue is not with your PC or NIC

I hope this helps some what............

amount · 10-08-2009

Thanks for the quick reply, vger! Although I'm not sure I entirely understand your message...

Originally Posted by vger

2. event id 2504 indicates this.........
Symptoms: 1. When you double-click My Network Places in a client, an incomplete browse list is displayed.
2. Computers that do not have file and printer sharing turned on do not appear in the browse list.
3. Windows client that try to use the browse list gets Event ID 8021 or 8032:
4. On the domain controller that does not have file and printer sharing turned on gets Event ID: 2504 or Event ID: 2505

I'm not sure I get how this applies to my problem. (Sorry if I'm being ignorant!) I haven't had a problem with file or printer sharing because I never need to do either of those things. As far as I can see, I'm not getting events 8021 or 8032.

Originally Posted by vger

Your computer is a multihomed computer (that is, it may link simultaneously to two or more subnets using multiple network cards).

Your computer is a master browser.

Your computer is running the TCP/IP protocol.

I have (I believe) two network cards, a "Dell Wireless 1470 Dual Band WLAN Mini-PCI Card" and a "Broadcom 440x 10/100 Integrated Controller," the second of which I never use since I connect exclusively with wireless. I'm not sure what a master browser is (or what the associated implications are).

Originally Posted by vger

Resolutions: 1. A Windows computer that becomes a backup browser but that does not have file and printer sharing turned on cannot share the browse list with clients. In the other words, any computer that is to be included in the browse list must also have file and printer sharing turned on. Make sure you have installed or turn on file and printer sharing on the domain controllers and on any computer that is in the browse list.

I don't really need file and printer sharing unless you think turning them on would resolve my problem. Do you?

Originally Posted by vger

2. If the multihomed computer network cards are linked to the same subnet or the computer as master browser is using an incorrect subnet mask, unbind all but one of the TCP/IP subnet transport bindings from the workstation service; or remove all but one of the network cards or RAS connections; or at the command prompt type the following command: net stop browser. NOTE: After you perform these steps, wait at least 10 minutes to see if the errors still occur.

Perhaps I misrepresented myself. I'm unable to follow the above paragraph.

Originally Posted by vger

3. Also, you may want to check IPC$

Not sure what this means.

Originally Posted by vger

And 1007 indicates this..........This one PC can not so it assigns itself a temporary IP while it probes for the DHCP server.

The problem is not the motherboard. You need to first ping your loop back address this will confirm the NIC is working, then ping the default gateway & internet (try pinging Google).

After these tests check the network cable is connected securely at the PC side and router side. If it is try another cable and working port.

I did "ping localhost" in Command Prompt, and from what I can tell everything is in order. As I mentioned, the problem is not with the network cable. Once the computer has finished booting (after the delay) the internet connection works just fine. The problem is the delay during startup.

Originally Posted by vger

from the command prompt type ipconfig /release

then ipconfig /renew

or you could right click the network connection in my network places and click repair this will do the same thing plus other useful functions.

Hmm... I've tried all these things with no success.

Originally Posted by vger

To get this machine up and running and to confirm the issue not with the PC and NIC just assign a static IP locally. If you get connectivity this will confirm the issue is not with your PC or NIC

Are you saying that I should assign a static IP and forget about DHCP altogether? I'm sure this would be fine at home, but wouldn't I run into trouble at school when I try to connect to a larger network?

Sorry for being so confused about all of this!

vger · 10-09-2009

Sorry about the confusion,this is what i pulled up in my research. Let me do this, i am going to open this thread so it will get more attention,our Tech's will be with you as soon as possible......thanks for you patience.

Xeno1 · 10-09-2009

Have you tried letting wireless zero manage your connection instead of using whatever dell's wireless manager is? In dell's wireless manager there should be a check box that says something like allow windows to manage my wireless configuration, check that and then set wireless zero to automatic in services.msc and then reboot.

elpmek · 10-09-2009

If you disable the wireless on the laptop and then boot do you have the problem?

amount · 10-10-2009

Thanks for the suggestions, everyone! Some responses:

Xeno1: Yes, I've tried letting WZC manage the connection. (The Dell wireless utility has a check box: "Let this tool manage your wireless networks.") I've tried it checked and unchecked. I've also tried disabling the WZC service and letting the Dell utility work by itself. I've experienced the same symptoms listed above in each case.

elpmek: You asked if I have the same problem booting when the wireless is disabled. Answer: sort of. If I disable the wireless connection, the system boots no problem. However, when I go to re-enable the wireless connection, the system freezes for a comparable amount of time.

Somebody had suggested forgetting about DHCP and assigning a static IP address. Would that be a good idea (keeping in mind that I frequently connect to more public networks like at the library at school)?

Thanks for your continued help!

10-07-2009	#1
amount Bronze Member Join Date: Oct 2009 Posts: 14 PC Experience: Experienced	Wireless networking issue Hello! I'm having some trouble with my computer (obviously) and I think it's wireless networking related. Here's the issue: Whenever I shut down or hibernate for more than just a few minutes, my system has difficulty booting. It usually hangs on the welcome screen for anywhere between five and twenty minutes. (This seems a little crazy to me, but the delay in booting seems to correspond to the length of time the system was powered down. In other words, the longer it sleeps, the longer it takes to wake up.) The error codes I'm getting (event ids: 1003, 2504, and 1007) seem to indicate that it's an issue with DHCP. I think the controller is going through several lengthy cycles of trying to assign an IP address, causing the system to hang. Here's what I've tried: Disabled the network and restarted. (Restarted OK, but froze for about ten minutes when I re-enabled the network.) Scanned for viruses/malware in safe mode. (No issues.) Ran Glary Utility to clean up registry. (No issues.) Checked to make sure "obtain an IP address automatically" and "obtain DNS server automatically" were checked in the Internet Protocol TCP/IP properties. (They were.) Disabled the Windows Wireless Zero Connection service. (No help.) Selective startup process: I disabled all the startup items and services and methodically re-enabled them to see where the issue was, but the results were inconclusive. Reinstalled the most up-to-date drivers from the Dell website. (Still no help.) Tried renewing IP (ipconfig /renew). (No dice.) Here's what I'm using: Dell Inspiron B130 Windows XP Service Pack 3 Wireless device: Dell Wireless 1470 Dual Band WLAN Mini-PCI Card Here's what running ipconfig yielded for the wireless connection: IP Address: 192.168.1.5 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 Other potentially pertinent information: I connect to the internet through several different sources (suggesting, to me, that the issue is on my end as opposed to being with my router or the network at school). The wireless connection works just fine when it's up and running. (I'm using it right now.) It never drops the connection or gives me any other issues. I can't think of anything else to try. (And it's starting to drive me a little nuts!) Any advice/information/suggestions would be greatly appreciated! I'd be forever in your debt! Thanks, Andre Last edited by vger; 10-09-2009 at 01:34 AM.

10-07-2009	#2
vger Mod/Tech Support Staff Join Date: Oct 2007 Location: second star to right,and straight on till morning Posts: 2,065 PC Experience: I will learn this stuff if it kills me	Re: Wireless networking issue Hello amount and welcome to the PCHF 1. event id 1003 indicates a ram problem 2. event id 2504 indicates this......... Symptoms: 1. When you double-click My Network Places in a client, an incomplete browse list is displayed. 2. Computers that do not have file and printer sharing turned on do not appear in the browse list. 3. Windows client that try to use the browse list gets Event ID 8021 or 8032: 4. On the domain controller that does not have file and printer sharing turned on gets Event ID: 2504 or Event ID: 2505 Your computer is a multihomed computer (that is, it may link simultaneously to two or more subnets using multiple network cards). Your computer is a master browser. Your computer is running the TCP/IP protocol. Resolutions: 1. A Windows computer that becomes a backup browser but that does not have file and printer sharing turned on cannot share the browse list with clients. In the other words, any computer that is to be included in the browse list must also have file and printer sharing turned on. Make sure you have installed or turn on file and printer sharing on the domain controllers and on any computer that is in the browse list. 2. If the multihomed computer network cards are linked to the same subnet or the computer as master browser is using an incorrect subnet mask, unbind all but one of the TCP/IP subnet transport bindings from the workstation service; or remove all but one of the network cards or RAS connections; or at the command prompt type the following command: net stop browser. NOTE: After you perform these steps, wait at least 10 minutes to see if the errors still occur. 3. Also, you may want to check IPC$ And 1007 indicates this..........This one PC can not so it assigns itself a temporary IP while it probes for the DHCP server. The problem is not the motherboard. You need to first ping your loop back address this will confirm the NIC is working, then ping the default gateway & internet (try pinging Google). After these tests check the network cable is connected securely at the PC side and router side. If it is try another cable and working port. from the command prompt type ipconfig /release then ipconfig /renew or you could right click the network connection in my network places and click repair this will do the same thing plus other useful functions. To get this machine up and running and to confirm the issue not with the PC and NIC just assign a static IP addy locally. If you get connectivity this will confirm the issue is not with your PC or NIC I hope this helps some what............ __________________ Saving a life, one good reason to join the PCHF WCG Team... Voodoostarz / *PCHFRules* /*Prework* "Found an answer elsewhere; we would appreciate your input to help others who may have a similar problem" If you need help;just ask! Last edited by DCiAdmin; 3 Weeks Ago at 03:43 AM. Reason: edited color tags out

10-08-2009	#3
amount Bronze Member Join Date: Oct 2009 Posts: 14 PC Experience: Experienced	Re: Wireless networking issue Thanks for the quick reply, vger! Although I'm not sure I entirely understand your message... Originally Posted by vger 2. event id 2504 indicates this......... Symptoms: 1. When you double-click My Network Places in a client, an incomplete browse list is displayed. 2. Computers that do not have file and printer sharing turned on do not appear in the browse list. 3. Windows client that try to use the browse list gets Event ID 8021 or 8032: 4. On the domain controller that does not have file and printer sharing turned on gets Event ID: 2504 or Event ID: 2505 I'm not sure I get how this applies to my problem. (Sorry if I'm being ignorant!) I haven't had a problem with file or printer sharing because I never need to do either of those things. As far as I can see, I'm not getting events 8021 or 8032. Originally Posted by vger Your computer is a multihomed computer (that is, it may link simultaneously to two or more subnets using multiple network cards). Your computer is a master browser. Your computer is running the TCP/IP protocol. I have (I believe) two network cards, a "Dell Wireless 1470 Dual Band WLAN Mini-PCI Card" and a "Broadcom 440x 10/100 Integrated Controller," the second of which I never use since I connect exclusively with wireless. I'm not sure what a master browser is (or what the associated implications are). Originally Posted by vger Resolutions: 1. A Windows computer that becomes a backup browser but that does not have file and printer sharing turned on cannot share the browse list with clients. In the other words, any computer that is to be included in the browse list must also have file and printer sharing turned on. Make sure you have installed or turn on file and printer sharing on the domain controllers and on any computer that is in the browse list. I don't really need file and printer sharing unless you think turning them on would resolve my problem. Do you? Originally Posted by vger 2. If the multihomed computer network cards are linked to the same subnet or the computer as master browser is using an incorrect subnet mask, unbind all but one of the TCP/IP subnet transport bindings from the workstation service; or remove all but one of the network cards or RAS connections; or at the command prompt type the following command: net stop browser. NOTE: After you perform these steps, wait at least 10 minutes to see if the errors still occur. Perhaps I misrepresented myself. I'm unable to follow the above paragraph. Originally Posted by vger 3. Also, you may want to check IPC$ Not sure what this means. Originally Posted by vger And 1007 indicates this..........This one PC can not so it assigns itself a temporary IP while it probes for the DHCP server. The problem is not the motherboard. You need to first ping your loop back address this will confirm the NIC is working, then ping the default gateway & internet (try pinging Google). After these tests check the network cable is connected securely at the PC side and router side. If it is try another cable and working port. I did "ping localhost" in Command Prompt, and from what I can tell everything is in order. As I mentioned, the problem is not with the network cable. Once the computer has finished booting (after the delay) the internet connection works just fine. The problem is the delay during startup. Originally Posted by vger from the command prompt type ipconfig /release then ipconfig /renew or you could right click the network connection in my network places and click repair this will do the same thing plus other useful functions. Hmm... I've tried all these things with no success. Originally Posted by vger To get this machine up and running and to confirm the issue not with the PC and NIC just assign a static IP locally. If you get connectivity this will confirm the issue is not with your PC or NIC Are you saying that I should assign a static IP and forget about DHCP altogether? I'm sure this would be fine at home, but wouldn't I run into trouble at school when I try to connect to a larger network? Sorry for being so confused about all of this!

10-09-2009	#4
vger Mod/Tech Support Staff Join Date: Oct 2007 Location: second star to right,and straight on till morning Posts: 2,065 PC Experience: I will learn this stuff if it kills me	Re: Wireless networking issue Sorry about the confusion,this is what i pulled up in my research. Let me do this, i am going to open this thread so it will get more attention,our Tech's will be with you as soon as possible......thanks for you patience. __________________ Saving a life, one good reason to join the PCHF WCG Team... Voodoostarz / *PCHFRules* /*Prework* "Found an answer elsewhere; we would appreciate your input to help others who may have a similar problem" If you need help;just ask!

10-09-2009	#5
Xeno1 Elite Member Join Date: Jul 2009 Location: In the middle of a corn field somewhere Posts: 612 PC Experience: Very Experienced	Re: Wireless networking issue Have you tried letting wireless zero manage your connection instead of using whatever dell's wireless manager is? In dell's wireless manager there should be a check box that says something like allow windows to manage my wireless configuration, check that and then set wireless zero to automatic in services.msc and then reboot. Comments on this post elpmek agrees: good idea

10-09-2009	#6
elpmek Tech Support Team Join Date: Feb 2006 Location: Gloucestershire Posts: 2,723 PC Experience: Experienced	Re: Wireless networking issue If you disable the wireless on the laptop and then boot do you have the problem? __________________ elpmek *PreWork* *PCHF Rules*

10-10-2009	#7
amount Bronze Member Join Date: Oct 2009 Posts: 14 PC Experience: Experienced	Re: Wireless networking issue Thanks for the suggestions, everyone! Some responses: Xeno1: Yes, I've tried letting WZC manage the connection. (The Dell wireless utility has a check box: "Let this tool manage your wireless networks.") I've tried it checked and unchecked. I've also tried disabling the WZC service and letting the Dell utility work by itself. I've experienced the same symptoms listed above in each case. elpmek: You asked if I have the same problem booting when the wireless is disabled. Answer: sort of. If I disable the wireless connection, the system boots no problem. However, when I go to re-enable the wireless connection, the system freezes for a comparable amount of time. Somebody had suggested forgetting about DHCP and assigning a static IP address. Would that be a good idea (keeping in mind that I frequently connect to more public networks like at the library at school)? Thanks for your continued help!

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