Wireless networking issue - Page 3

amount · 4 Weeks Ago

Originally Posted by elpmek

can others with their laptops connect to your router effortlessly?

Yes. No problem there. I'm able to connect to the router (via wired AND wireless connections) on two other computers with no problems at all.

Originally Posted by elpmek

Anyway reset the router to factory defaults. Re-program it - see what happens.

I did, just to be sure. Still no problems.

Originally Posted by elpmek

Get the latest drivers for your wireless adaptor. Save the file to a seperate folder.

In device manager uninstall the network adaptor.

Reboot.

When the PC finds the uninstalled device can you point it at the latest downloaded drivers?

OK. I went to the Dell service site and downloaded the driver. I then uninstalled the wireless network adapter via Device Manager. When I restarted, it did not automatically detect the new hardware. I realized I had to uninstall "Dell Wireless WLAN Card" (presumably the management utility?) via "Add or Remove Programs" in Control Panel. I did this and restarted.

After booting, Windows recognized the hardware and the installation wizard popped up. I pressed cancel and installed the driver/utility that came from Dell. Everything worked: internet and all.

Just to be sure, I tried shutting the machine down for an hour. Then, when I went to start it up: same old problem. It hung on the welcome screen for about twenty minutes.

I've done the whole process outlined above twice, to make sure it wasn't a fluke.

Here is the system warning event (via Event Viewer) from the latest boot delay:

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 10/18/2009
Time: 11:09:10 AM
User: N/A
Computer: INSPIRON
Description:
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0014A5DC52D2. The following error occurred:
The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.
Data:
0000: c7 04 00 00 Ç...

Thoughts?

elpmek · 4 Weeks Ago

Firewall.........

Have you had Norton or McAfee or anything Symantec on the PC.

amount · 4 Weeks Ago

Originally Posted by elpmek

Have you had Norton or McAfee or anything Symantec on the PC.

Yes. I am currently running Norton Internet Security (in addition to Spybot SD and Adaware). Should I try uninstalling Norton?

elpmek · 4 Weeks Ago

That'll be it - you'll need the special Norton removal tool from here:

Download and run the Norton Removal Tool

Don't worry about editions etc. The one download fits all. Should you ever wish to reinstall note the various codes.

It'll work - cheers

amount · 4 Weeks Ago

Shoot! I got my hopes up on this one!

On elpmek's advice I uninstalled Norton using the uninstall tool but still found that I was having the same old issue (hanging on startup). Just to be sure, I uninstalled SpybotSD and Adaware in case those were part of the problem. Still no dice.

Thinking that I should try wiping the slate totally clean, I uninstalled the wireless network device and shut down. I then reinstalled the device using the drivers from the Dell site. I shut the computer down for about an hour and then turned it on... Same issue. It hung on the welcome screen for about 15 minutes.

I'm currently operating with no virus protection and only the Windows firewall (which I'd rather not do for very long).

Any other ideas?

DCiAdmin · 4 Weeks Ago

Just long enough to test this thought - and NO longer

- disable the Windows Firewall.

Does your wireless connect? If not, please re-enable. You might install the free version of AVG while we are troubleshooting. You can make the decision later if you wish to return to Norton's protection.

amount · 4 Weeks Ago

Originally Posted by DCiAdmin

Just long enough to test this thought - and NO longer - disable the Windows Firewall.

Does your wireless connect? If not, please re-enable.

Tried it, but it didn't seem to make a difference. I turned of the Windows firewall last night by clicking on "Off (not recommended)" on the "General" tab of the Windows Firewall settings window. I turned the computer off over night and had the same delay problem this morning.

Curiously, when I clicked on the warning bubble telling me my firewall was off, the little green light was "On" next to Windows Firewall in the Windows Security Center window. Then it changed to "Off."

It's back on now. And I'll download/install AVG first chance I get (unless someone thinks I should hold off for the sake of troubleshooting this issue).

Should I try disabling the Firewall for just the wireless connection? (Via the "Advanced" settings tab.) Or does what I did indicate that the firewall is not the issue?

Thanks for the continued support!

4 Weeks Ago	#15
amount Bronze Member Join Date: Oct 2009 Posts: 14 PC Experience: Experienced	Re: Wireless networking issue Originally Posted by elpmek can others with their laptops connect to your router effortlessly? Yes. No problem there. I'm able to connect to the router (via wired AND wireless connections) on two other computers with no problems at all. Originally Posted by elpmek Anyway reset the router to factory defaults. Re-program it - see what happens. I did, just to be sure. Still no problems. Originally Posted by elpmek Get the latest drivers for your wireless adaptor. Save the file to a seperate folder. In device manager uninstall the network adaptor. Reboot. When the PC finds the uninstalled device can you point it at the latest downloaded drivers? OK. I went to the Dell service site and downloaded the driver. I then uninstalled the wireless network adapter via Device Manager. When I restarted, it did not automatically detect the new hardware. I realized I had to uninstall "Dell Wireless WLAN Card" (presumably the management utility?) via "Add or Remove Programs" in Control Panel. I did this and restarted. After booting, Windows recognized the hardware and the installation wizard popped up. I pressed cancel and installed the driver/utility that came from Dell. Everything worked: internet and all. Just to be sure, I tried shutting the machine down for an hour. Then, when I went to start it up: same old problem. It hung on the welcome screen for about twenty minutes. I've done the whole process outlined above twice, to make sure it wasn't a fluke. Here is the system warning event (via Event Viewer) from the latest boot delay: Event Type: Warning Event Source: Dhcp Event Category: None Event ID: 1003 Date: 10/18/2009 Time: 11:09:10 AM User: N/A Computer: INSPIRON Description: Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0014A5DC52D2. The following error occurred: The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server. For more information, see Help and Support Center at Events and Errors Message Center: Basic Search. Data: 0000: c7 04 00 00 Ç... Thoughts?

4 Weeks Ago	#16
elpmek Tech Support Team Join Date: Feb 2006 Location: Gloucestershire Posts: 2,723 PC Experience: Experienced	Re: Wireless networking issue Firewall......... Have you had Norton or McAfee or anything Symantec on the PC. __________________ elpmek *PreWork* *PCHF Rules* Last edited by elpmek; 4 Weeks Ago at 09:27 PM.

4 Weeks Ago	#17
amount Bronze Member Join Date: Oct 2009 Posts: 14 PC Experience: Experienced	Re: Wireless networking issue Originally Posted by elpmek Have you had Norton or McAfee or anything Symantec on the PC. Yes. I am currently running Norton Internet Security (in addition to Spybot SD and Adaware). Should I try uninstalling Norton?

4 Weeks Ago	#18
elpmek Tech Support Team Join Date: Feb 2006 Location: Gloucestershire Posts: 2,723 PC Experience: Experienced	Re: Wireless networking issue That'll be it - you'll need the special Norton removal tool from here: Download and run the Norton Removal Tool Don't worry about editions etc. The one download fits all. Should you ever wish to reinstall note the various codes. It'll work - cheers __________________ elpmek *PreWork* *PCHF Rules*

4 Weeks Ago	#19
amount Bronze Member Join Date: Oct 2009 Posts: 14 PC Experience: Experienced	Re: Wireless networking issue Shoot! I got my hopes up on this one! On elpmek's advice I uninstalled Norton using the uninstall tool but still found that I was having the same old issue (hanging on startup). Just to be sure, I uninstalled SpybotSD and Adaware in case those were part of the problem. Still no dice. Thinking that I should try wiping the slate totally clean, I uninstalled the wireless network device and shut down. I then reinstalled the device using the drivers from the Dell site. I shut the computer down for about an hour and then turned it on... Same issue. It hung on the welcome screen for about 15 minutes. I'm currently operating with no virus protection and only the Windows firewall (which I'd rather not do for very long). Any other ideas?

4 Weeks Ago	#20
DCiAdmin Tech Team Leader Join Date: Sep 2008 Location: Heart of the US Midwest Posts: 6,179 PC Experience: Perpetual Student	Re: Wireless networking issue Just long enough to test this thought - and NO longer - disable the Windows Firewall. Does your wireless connect? If not, please re-enable. You might install the free version of AVG while we are troubleshooting. You can make the decision later if you wish to return to Norton's protection. __________________ DCiAdmin *PCHF Rules* / *PreWork* / *AfterWork* / *PCHF Downloads* / *System File Checker* Thank you for entrusting your system to PCHF!

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