Member Panel

Hi all,

My girlfriend has just got a new laptop with vista business. I have been trying to add it to our wireless network (netgear) all day and can't get it to work.

Initially the PC said it had found the network. I clicked it, typed in the WEP key etc... After I restarted it found the network but said that there was "limited connectivity".

I tried again, but now the network will not show up at all. I have connected the PC directly into the wireless router and it works fine, all the other PCs in the house (and 1 mac) work fine. Can anyone help me out here? This is my first time using vista and i'm finding it very frustrating.

Hey vaughan80, my welcome to PCHF

Could you please try repairing the connection by right-clicking the icon in the taskbar and then clicking Diagnose and Repair. It should run through a series of tests and try to fix the issue for you.

Thanks,

upgrader

I have tried this, windows states that no problems were found.

If I try and connect to wireless network my NETGEAR does not show up in the box anymore. Even if I refresh. If I refresh more than twice it then states that no wireless networks are available.

All the other computers (not on vista) connect fine.

Hi vaugan80,

Have you tried turning off WEP so the network is unsecure for a few moments, and then seeing if it can connect? It will help us rule out an authentication issue.

upgrader

I turned WEP off and tried again, I still get the same result.

I also tried manually setting up my network, I typed in "netgear" in the network name, and it claims that a network with that name already exists (strange that it cannot find it). If I click the "use the existing network" it cannot find it.

I tried giving it a new name (netgear 2), typed in the passphrase etc, but it still doesn't show in the setwork list.

Hey vaughan80,

Could you please go to Start orb > type in cmd > right click Run as Administrator > and then type in ipconfig /all and paste the result here whilst the limited or no connectivity message is up. Also what is the make and model of the laptop?

I cannot copy and paste the details from command prompt as I can't get on the net on that machine (and for some reason it wont let me). If you tell me exactly what you are looking for in this I will type it in, I put ipconfig in and got a massive list of the connections all say "media disconnected" next to them.
Strangely, the PC finds the network now, but says it has limited connectivity.

If I try to connect I get the message that "it is taking longer than usual" then it looks like it timesout and I get the error "connection unsuccessful".