Question: Missing win32 application

MaureenA · 09-24-2009

Hi, here I am with another problem. They never seem to end.

Some time ago, I was on my desktop computer and got an error message that said I needed to reinstall Windows. I did so, and haven't recovered since. My desktop has become so unstable that I have moved to my laptop as my main computer. Now it looks like I have the same problem here, and I don't understand how it can happen, and I'm worried about losing another computer.

Here is what happened. I went into Control Panel under Accessibility and tried to run the second option. As a result, I got an error message about not being able to find a system 32 application. See the attached screen[IMG]file:///C:/DOCUME%7E1/ARNOLD/LOCALS%7E1/Temp/moz-screenshot.png[/IMG] print. I contacted CyberPowerpc, the manufacturer of my laptop, and got the following response:
__________________________________________________ _____________
The error message indicates that you are missing a system32 file. Missing system32 files can only be resolved by reinstalling Windows entirely. Please be aware that reinstalling Windows will totally wipe out what is on your hard drive.

John Yu
CyberpowerPC
5175 Commerce Drive
Baldwin Park, CA 91706
Tel: (888) 900-5180 Ext. 158
Available: Tuesday - Friday 8:30AM - 5:30PM
Saturday 6AM - 3PM

__________________________________________________ ____________

I hope you can give me some help with this; I'm really worried.

Wolfeymole · 09-24-2009

How did you reinstall Windows Maureen, did you install from a Recovery partition or from the Windows disk?

Also have a read of this.

http://support.microsoft.com/default...b;EN-US;810565

MaureenA · 09-24-2009

From my original disks. I lost so many files, and none of the backups I had made would restore. I contacted Dell for help, and they were able to recover some files, but not all. I was just heart sick.
Since then I've gotten smarter. I don't do backups anymore. I have a Western Digital external drive and I just copy my Documents and Settings over to it on a regular basis.

MaureenA · 09-24-2009

Originally Posted by Wolfeymole

How did you reinstall Windows Maureen, did you install from a Recovery partition or from the Windows disk?

Also have a read of this.

Hyperlinks open in Internet Explorer instead of in default browser or Help and Support Center

I went to the link you provided and from what I read, it isn't going to help me. I already have SP 3 loaded, and I have XP Pro, not Home. But the application I'm missing was in the list.

I thank God I found you guys. How in the world does an amateur like me ever find these things? And why isn't my manufacturer more up on these problems? (That's probably a stupid question.)

And how do I find if I am 32 or 64 bit?

Thanks so much.
Maureen

P.S. A couple of weeks ago, I started having problems connecting to the internet with my laptop. While I was waiting for help from CyberPowerpc on that issue, I switched to FireFox and had no more problems. So I uninstalled IE8 on both my computers, I thought.

Wolfeymole · 09-24-2009

Unfortunately words like Recovery and System Restore can be easily confused, this is not anyone's fault.

When I spoke of reinstalling from the Recovery Partition or the OEM disk I meant that this would take it back to Factory Condition, ie; New.

That fix from MS should install the missing .exe as stated.

Try it and let us know Maureen as I'm unsure of what Service Packs you have.

EDIT:

Have a read of this Maureen.

http://support.microsoft.com/kb/827218

MaureenA · 09-24-2009

I edited my earlier posts to add that information. I have SP3 and XP Pro, which is why I thought the fix wouldn't work for me. How to I tell whether I'm 32 or 64 bit?

Wolfeymole · 09-24-2009

To save cross posting at the same time Maureen scroll down the forum to the section "What's going on" and click on view "Currently Active Visitors", this will then show you who's looking at what and replying to what.

09-24-2009	#2
Wolfeymole Tech Support Team Join Date: Nov 2006 Location: In the Slaughtered Lamb having a pint. Posts: 6,573 PC Experience: Smarter than the average Bear	Re: Missing win32 application How did you reinstall Windows Maureen, did you install from a Recovery partition or from the Windows disk? Also have a read of this. http://support.microsoft.com/default...b;EN-US;810565 __________________ If PCHF has helped you please consider a donation by clicking this link Donate Last edited by Wolfeymole; 09-24-2009 at 03:52 PM.

09-24-2009	#3
MaureenA PCHF VIP Join Date: May 2009 Location: Arizona Posts: 167 PC Experience: Some Experience	Re: Missing win32 application From my original disks. I lost so many files, and none of the backups I had made would restore. I contacted Dell for help, and they were able to recover some files, but not all. I was just heart sick. Since then I've gotten smarter. I don't do backups anymore. I have a Western Digital external drive and I just copy my Documents and Settings over to it on a regular basis. Last edited by MaureenA; 09-24-2009 at 04:09 PM. Reason: Add more info.

09-24-2009	#4
MaureenA PCHF VIP Join Date: May 2009 Location: Arizona Posts: 167 PC Experience: Some Experience	Re: Missing win32 application Originally Posted by Wolfeymole How did you reinstall Windows Maureen, did you install from a Recovery partition or from the Windows disk? Also have a read of this. Hyperlinks open in Internet Explorer instead of in default browser or Help and Support Center I went to the link you provided and from what I read, it isn't going to help me. I already have SP 3 loaded, and I have XP Pro, not Home. But the application I'm missing was in the list. I thank God I found you guys. How in the world does an amateur like me ever find these things? And why isn't my manufacturer more up on these problems? (That's probably a stupid question.) And how do I find if I am 32 or 64 bit? Thanks so much. Maureen P.S. A couple of weeks ago, I started having problems connecting to the internet with my laptop. While I was waiting for help from CyberPowerpc on that issue, I switched to FireFox and had no more problems. So I uninstalled IE8 on both my computers, I thought. Last edited by MaureenA; 09-24-2009 at 04:21 PM. Reason: more info

09-24-2009	#5
Wolfeymole Tech Support Team Join Date: Nov 2006 Location: In the Slaughtered Lamb having a pint. Posts: 6,573 PC Experience: Smarter than the average Bear	Re: Missing win32 application Unfortunately words like Recovery and System Restore can be easily confused, this is not anyone's fault. When I spoke of reinstalling from the Recovery Partition or the OEM disk I meant that this would take it back to Factory Condition, ie; New. That fix from MS should install the missing .exe as stated. Try it and let us know Maureen as I'm unsure of what Service Packs you have. EDIT: Have a read of this Maureen. http://support.microsoft.com/kb/827218 __________________ If PCHF has helped you please consider a donation by clicking this link Donate Last edited by Wolfeymole; 09-24-2009 at 04:22 PM.

09-24-2009	#6
MaureenA PCHF VIP Join Date: May 2009 Location: Arizona Posts: 167 PC Experience: Some Experience	Re: Missing win32 application I edited my earlier posts to add that information. I have SP3 and XP Pro, which is why I thought the fix wouldn't work for me. How to I tell whether I'm 32 or 64 bit?

09-24-2009	#7
Wolfeymole Tech Support Team Join Date: Nov 2006 Location: In the Slaughtered Lamb having a pint. Posts: 6,573 PC Experience: Smarter than the average Bear	Re: Missing win32 application To save cross posting at the same time Maureen scroll down the forum to the section "What's going on" and click on view "Currently Active Visitors", this will then show you who's looking at what and replying to what. __________________ If PCHF has helped you please consider a donation by clicking this link Donate

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