Question: Can't Change Resolution

akron6526 · 10-19-2008

I have Win XP Home, version 5.1.2600, Service pack 2, Build 2600 on a Dell Dimension 4400.
When I right click my desktop and select properties nothing happens. In my control panel there's no display icon. When I try to add/remove windows components from control panel add/remove programs I get specific error code 0x7e. (No idea what that means.) My windows help area appears to be empty, no index, search returns nothing. I tried to reinstall Windows XP with my CD but it won't because it says the version on my computer is newer than the version on my CD.
Obviously my XP has gotten corrupted or lost pieces or something.
This hasn't been an important problem until just now I bought a flat panel LCD monitor and the resolution is all wrong for it. Other than that it works pretty good.
Help. Any ideas?
Thanks much.
Rick

joeyfine · 10-19-2008

Welcome to PCHF Akron,

Do you have video driver installed?

akron6526 · 10-19-2008

Hi Joey,
What video driver?
I haven't put any new video driver on the computer since I bought it ~ 5 years ago. The new monitor didn't come with any video driver.
And I know the problem started before I bought this monitor, a Samsung T190.
Rick

elpmek · 10-19-2008

try this:

Start - Run - type:

sfc /scannow (with the space)
sfc = System File Checker and puts back critical Windows files to their original state.

In Control Panel, System - what does it say you have installed & what version is written on your XP CD

elpmek · 10-19-2008

Also if we're going to get this right, now would be a very good time to backup all your critical data.

akron6526 · 10-19-2008

The sfc /scannow ran for a few minutes and then came back and said files that are required to run properly must be copied to the DLL Cache. Insert your CD-ROM now. When I did that it came back with a Windows File Protection pop up window that said possible reason for this problem is different windows product CD than the version installed.
My system says I have version 2002 service pack 2 build 2600. In another place it said 5.1.2600. The CD isn't clear about version. It says it's a reinstallation CD - only use this CD to reinstall the operating system on a Dell computer. There's a copyright 2996-2001 Dell corp and 1985-2001 Microsoft. It also says P/N 7K404.

Jelly Bean · 10-19-2008

Hello,

HINT,your XP CD must have sp1 on it that is the issue you are having.Your computer has SP2 installed.

What is the make and model of your graphics card?

Try this for your windows error:http://support.microsoft.com/kb/898594/

10-19-2008	#1
akron6526 Bronze Member Join Date: Oct 2008 Posts: 9 PC Experience: Some Experience	Can't Change Resolution I have Win XP Home, version 5.1.2600, Service pack 2, Build 2600 on a Dell Dimension 4400. When I right click my desktop and select properties nothing happens. In my control panel there's no display icon. When I try to add/remove windows components from control panel add/remove programs I get specific error code 0x7e. (No idea what that means.) My windows help area appears to be empty, no index, search returns nothing. I tried to reinstall Windows XP with my CD but it won't because it says the version on my computer is newer than the version on my CD. Obviously my XP has gotten corrupted or lost pieces or something. This hasn't been an important problem until just now I bought a flat panel LCD monitor and the resolution is all wrong for it. Other than that it works pretty good. Help. Any ideas? Thanks much. Rick

10-19-2008	#2
joeyfine Tech Member Join Date: Dec 2005 Location: Akron, Ohio Posts: 662 PC Experience: Support	Re: Can't Change Resolution Welcome to PCHF Akron, Do you have video driver installed? __________________ ~ Joseph PCHF Rules & Home Page & Prework Think we did a good job? Donating keeps this going! Senior Desktop Support Analyst MCSA, CCNA, A+ Certified.

10-19-2008	#3
akron6526 Bronze Member Join Date: Oct 2008 Posts: 9 PC Experience: Some Experience	Re: Can't Change Resolution Hi Joey, What video driver? I haven't put any new video driver on the computer since I bought it ~ 5 years ago. The new monitor didn't come with any video driver. And I know the problem started before I bought this monitor, a Samsung T190. Rick

10-19-2008	#4
elpmek Tech Support Team Join Date: Feb 2006 Location: Gloucestershire Posts: 2,723 PC Experience: Experienced	Re: Can't Change Resolution try this: Start - Run - type: sfc /scannow (with the space) sfc = System File Checker and puts back critical Windows files to their original state. In Control Panel, System - what does it say you have installed & what version is written on your XP CD __________________ elpmek *PreWork* *PCHF Rules*

10-19-2008	#5
elpmek Tech Support Team Join Date: Feb 2006 Location: Gloucestershire Posts: 2,723 PC Experience: Experienced	Re: Can't Change Resolution Also if we're going to get this right, now would be a very good time to backup all your critical data. __________________ elpmek *PreWork* *PCHF Rules*

10-19-2008	#6
akron6526 Bronze Member Join Date: Oct 2008 Posts: 9 PC Experience: Some Experience	Re: Can't Change Resolution The sfc /scannow ran for a few minutes and then came back and said files that are required to run properly must be copied to the DLL Cache. Insert your CD-ROM now. When I did that it came back with a Windows File Protection pop up window that said possible reason for this problem is different windows product CD than the version installed. My system says I have version 2002 service pack 2 build 2600. In another place it said 5.1.2600. The CD isn't clear about version. It says it's a reinstallation CD - only use this CD to reinstall the operating system on a Dell computer. There's a copyright 2996-2001 Dell corp and 1985-2001 Microsoft. It also says P/N 7K404.

10-19-2008	#7
Jelly Bean Stoooooopid Girl. Join Date: Feb 2008 Location: Swansea Posts: 12,727 PC Experience: None.	Re: Can't Change Resolution Hello, HINT,your XP CD must have sp1 on it that is the issue you are having.Your computer has SP2 installed. What is the make and model of your graphics card? Try this for your windows error:http://support.microsoft.com/kb/898594/ Comments on this post elpmek agrees: thanks - always learning __________________ Rwy'n ceisio fy ngorau. Last edited by Jelly Bean; 10-19-2008 at 09:17 PM.

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