Pending: xp pro stops working

sonya · 09-05-2008

Hi my son has done several full formats including mbr. Then clean XP Pro installations then he installs his virus checker then starts downloading the updates and each time he gets so far then during a restart which he does with each download his pc hangs and he can not recover or get into windows. I remember there used to be a trojan or something like that that was hard to get rid of so much so that microsoft posted a fix for it on their site but I cannot remember what it was called . Oh my silly son didnt write down what the downloads were he can only remember that it started with a k.

All help would be really apprieciated. thank you

sonya

ladygreenwitch · 09-06-2008

Hi Sonya,

My personal welcome to PCHF. May I please ask you a few more questions before we assume that it is that particular virus?

When your son does the formatting, is he using the format tool on XP or is he doing it manually?

Prior to downloading his virus checker, does he have any difficulty with XP?

Is he making sure to disable the virus checker before installing the updates to XP?

What is the virus checker he is using?

Over the numerous times he has done this, has he noticed a particular dowload that seems to cause the hang?

Is he getting any type of error message or blue screen of death?

This information may better help us help you figure out the cause of the problem.

Looking forward to your reply,

TTFN

LGW

Arctos · 09-06-2008

Originally Posted by sonya

Hi my son has done several full formats including mbr. Then clean XP Pro installations then he installs his virus checker then starts downloading the updates and each time he gets so far then during a restart which he does with each download his pc hangs and he can not recover or get into windows. I remember there used to be a trojan or something like that that was hard to get rid of so much so that microsoft posted a fix for it on their site but I cannot remember what it was called . Oh my silly son didnt write down what the downloads were he can only remember that it started with a k.

All help would be really apprieciated. thank you

sonya

What I suggest your son does is this, seeing as he is going nowhere fast.

Go here and download Darik's Boot and Nuke, then burn the image file to a cdr. Then disconnect the computer from the web.

Follow the instruction on the site to the letter and it will wipe the hardrive clean, which will get rid of all the data on the disk including any nasties that may be hiding in hard to reach spots.

When it's done it's thing, use the Windows XP disk to partition and format the harddrive again.

When XP is installed, you can then install your antivirus / firewall apps and trusted malware programmes.

Then reconnect the computer to the internet, update the security software definitions. Then get all Windows updates...

Darik's Boot And Nuke | Hard Drive Disk Wipe

ladygreenwitch · 09-06-2008

Can always count on you Arctos to have some groovy utility. Great job.

We need to make sure and add that to the staff bag of tricks. Sonya, Arctos has great utilities. Please let us know how this works for your son.

TTFN

LGW

Chris Down · 09-06-2008

Originally Posted by Arctos

What I suggest your son does is this, seeing as he is going nowhere fast.

Go here and download Darik's Boot and Nuke, then burn the image file to a cdr. Then disconnect the computer from the web.

Follow the instruction on the site to the letter and it will wipe the hardrive clean, which will get rid of all the data on the disk including any nasties that may be hiding in hard to reach spots.

When it's done it's thing, use the Windows XP disk to partition and format the harddrive again.

When XP is installed, you can then install your antivirus / firewall apps and trusted malware programmes.

Then reconnect the computer to the internet, update the security software definitions. Then get all Windows updates...

Darik's Boot And Nuke | Hard Drive Disk Wipe

The more passes, the better, as well. It's overkill, but type 'gutmann' for 35 passes.

sonya · 09-06-2008

Hi again every one and thank you for the advice I will c that my son gets it and carries it out hopefully that will sort it out. Im sorry I havent been back earlier than this but my othe son daughter was born yesterday so i havent really been thinking of pc troubles.
I will certainly get back to you with good news I hope. thanks again

Chris Down · 09-06-2008

Originally Posted by sonya

Im sorry I havent been back earlier than this but my othe son daughter was born yesterday so i havent really been thinking of pc troubles.

Off topic: Congratulations. Certainly don't let computer troubles hinder you in such a time of joy.

On topic: Best of luck.

09-05-2008	#1
sonya Bronze Member Join Date: Aug 2008 Posts: 10 PC Experience: Some Experience	xp pro stops working Hi my son has done several full formats including mbr. Then clean XP Pro installations then he installs his virus checker then starts downloading the updates and each time he gets so far then during a restart which he does with each download his pc hangs and he can not recover or get into windows. I remember there used to be a trojan or something like that that was hard to get rid of so much so that microsoft posted a fix for it on their site but I cannot remember what it was called . Oh my silly son didnt write down what the downloads were he can only remember that it started with a k. All help would be really apprieciated. thank you sonya Last edited by vger; 07-22-2009 at 03:38 AM.

09-06-2008	#2
ladygreenwitch Elite Member Join Date: Jul 2005 Location: Bay Area California Posts: 6,625 PC Experience: Very Experienced	Re: xp pro stops working Hi Sonya, My personal welcome to PCHF. May I please ask you a few more questions before we assume that it is that particular virus? When your son does the formatting, is he using the format tool on XP or is he doing it manually? Prior to downloading his virus checker, does he have any difficulty with XP? Is he making sure to disable the virus checker before installing the updates to XP? What is the virus checker he is using? Over the numerous times he has done this, has he noticed a particular dowload that seems to cause the hang? Is he getting any type of error message or blue screen of death? This information may better help us help you figure out the cause of the problem. Looking forward to your reply, TTFN LGW __________________ PreWork/ AfterWork/ CCleaner/Spybot S&D/ Spyware Blaster/ Adaware SE/ Memtest86/ Shoot the Messenger/ Housecall/ Belarc/ Registry Cleaner/ Bootdisk.com/ XP Install/PCHF Protect Your PC

09-06-2008	#3
Arctos Tech Member Join Date: Sep 2006 Location: Bundaberg, Australia Posts: 3,712 PC Experience: RTM Assoc. Dip.	Re: xp pro stops working Originally Posted by sonya Hi my son has done several full formats including mbr. Then clean XP Pro installations then he installs his virus checker then starts downloading the updates and each time he gets so far then during a restart which he does with each download his pc hangs and he can not recover or get into windows. I remember there used to be a trojan or something like that that was hard to get rid of so much so that microsoft posted a fix for it on their site but I cannot remember what it was called . Oh my silly son didnt write down what the downloads were he can only remember that it started with a k. All help would be really apprieciated. thank you sonya What I suggest your son does is this, seeing as he is going nowhere fast. Go here and download Darik's Boot and Nuke, then burn the image file to a cdr. Then disconnect the computer from the web. Follow the instruction on the site to the letter and it will wipe the hardrive clean, which will get rid of all the data on the disk including any nasties that may be hiding in hard to reach spots. When it's done it's thing, use the Windows XP disk to partition and format the harddrive again. When XP is installed, you can then install your antivirus / firewall apps and trusted malware programmes. Then reconnect the computer to the internet, update the security software definitions. Then get all Windows updates... Darik's Boot And Nuke \| Hard Drive Disk Wipe __________________ Bikpela Google bilong mi wantok - Malware Prework Join the PC Help Forum WCG Team and fight cancer with us! PCHF open 24/7

09-06-2008	#4
ladygreenwitch Elite Member Join Date: Jul 2005 Location: Bay Area California Posts: 6,625 PC Experience: Very Experienced	Re: xp pro stops working Can always count on you Arctos to have some groovy utility. Great job. We need to make sure and add that to the staff bag of tricks. Sonya, Arctos has great utilities. Please let us know how this works for your son. TTFN LGW __________________ PreWork/ AfterWork/ CCleaner/Spybot S&D/ Spyware Blaster/ Adaware SE/ Memtest86/ Shoot the Messenger/ Housecall/ Belarc/ Registry Cleaner/ Bootdisk.com/ XP Install/PCHF Protect Your PC

09-06-2008	#5
Chris Down Gold Member Join Date: Sep 2008 Location: Newcastle upon Tyne, UK Posts: 309 PC Experience: Tech Guru	Re: xp pro stops working Originally Posted by Arctos What I suggest your son does is this, seeing as he is going nowhere fast. Go here and download Darik's Boot and Nuke, then burn the image file to a cdr. Then disconnect the computer from the web. Follow the instruction on the site to the letter and it will wipe the hardrive clean, which will get rid of all the data on the disk including any nasties that may be hiding in hard to reach spots. When it's done it's thing, use the Windows XP disk to partition and format the harddrive again. When XP is installed, you can then install your antivirus / firewall apps and trusted malware programmes. Then reconnect the computer to the internet, update the security software definitions. Then get all Windows updates... Darik's Boot And Nuke \| Hard Drive Disk Wipe The more passes, the better, as well. It's overkill, but type 'gutmann' for 35 passes.

09-06-2008	#6
sonya Bronze Member Join Date: Aug 2008 Posts: 10 PC Experience: Some Experience	Re: xp pro stops working Hi again every one and thank you for the advice I will c that my son gets it and carries it out hopefully that will sort it out. Im sorry I havent been back earlier than this but my othe son daughter was born yesterday so i havent really been thinking of pc troubles. I will certainly get back to you with good news I hope. thanks again

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