my computer is running windows xp service pack 3 and i had the os installed for about a month. i download a file from microsoft.com that required direct x. and i downloaded direct x and ran the installer. it was installing and when it was almost done it came up with a error message and it was not exactly a good message. it said direct x could not install and it stopped the install. it would really help if someone had a soultion.

Hello PC Expert, welcome to PCHF.

Please can you post the full error message, which normally comes with an error code, or post a screenshot of this error?

the error message says

internal system error occured
please refer to the dxerror.log and directx.log in windows folder to determine the problem

but the problem is dxerror.log and directx.log is not in C:\windows\ like it says in the error message otherwise i would post them here. i wil search for them and if i find them i will post them. but in the meantime i would like it if you would try to find out the problem if you can. thank you!

To be honest PC Expert, we are all volunteers here, so you will need to be as descriptive as possible with your replies. If you require help, then help us to help you. There could be a large number of possible issues at this point, but I don't see why you would require DirectX to install Service Pack 3? or was it something else you downloaded? What version of DirectX are you trying to install, and what version do you currently have installed? The log file should point you in the right direction, otherwise we will be firing blank, and we will never know what caused this issue in the first place. Please can you use the search feature in windows explorer to search for the file dxerror.log.

However, you are correct, it should be in the c:\windows folder. If the installer was not able to install DirectX nor able to produce the log file, this may suggest a permissions issue. Please make sure that you are logged on under a Computer Administrator account, or as the Administrator itself.

Hi
correct me if i am wrong but is it direct x direct 10? if so it would install because it can only run on vista but there is a xp version which you could get it is not as good as the vista but it is still can run programs that need direct 10.

i have no previous version of direct x installed. i downloaded google earth not sp3. and i tried to install direct x 9.0. here is a link to my website where i posted the error messages. hope it helps because it took me 3 hours to post the error messages because i kept losing wifi connection and it would not save.

I don't see how everyone has skipped over this. Could you upload and link me to these please?