When I click on my Outlook Express icon up comes the blue box and that's it it stays on and goes no further. If I open anything else up and then close it down part of what I have shut down is left inside the blue Outlook box. This is very frustrating. I have also noticed my PC has slowed down quite considerably in the past week. I have run Spybot, Adaware, and I have AVG as my main virus protection. My CPU is running at 100% is this normal.
Sorry if I sound a little naive but I am no PC expert.

Welcome to PCHF

It sounds as if you may have a bug there....
please follow the prework in my sig and post all logs to the HJT logs forum.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:22:12, on 29/04/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ps2.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\IObit\Advanced WindowsCare V2\Awcl.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\PC-Doctor 5 for Windows\PcdSmartMonitor.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\SoftwareDistribution\Download\Install\W indows-KB890830-V1.40-delta.exe
c:\d81239fa38ae1a1d98\mrtstub.exe
C:\WINDOWS\system32\MRT.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Orange UK Home Page
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Orange Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Orange UK Home Page
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = Live Search:
R3 - URLSearchHook: (no name) - {4FBACD73-F67C-42AE-B46A-03960AFE3DFB} - C:\PROGRA~1\ORANGE~1\TOOLBA~2.DLL
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Orange Toolbar - {E97B5F2E-CA8E-4D34-BDA3-44EEC4ED2B12} - C:\Program Files\Orange Toolbar UK\ToolbarContainer192.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Advanced WindowsCare V2 Personal] "C:\Program Files\IObit\Advanced WindowsCare V2\Awcl.exe" /startup
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [PCDrSmartMonitor] "C:\Program Files\PC-Doctor 5 for Windows\PcdSmartMonitor.exe" -r
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - Add to Windows Live Favorites
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk/
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1155327853781
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
--
End of file - 10799 bytes
AVG Anti-Spyware - Scan Report
---------------------------------------------------------
+ Created at: 17:13:13 29/04/2008
+ Scan result:

HKU\S-1-5-21-1335049969-1540763129-2611322096-1008\Software\Internet Security -> Adware.Generic : Cleaned with backup (quarantined).
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@com[1].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@connext ra[2].txt -> TrackingCookie.Connextra : Cleaned.
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@ssl-hints.netflame[1].txt -> TrackingCookie.Netflame : Cleaned.
C:\Documents and Settings\LocalService\Cookies\system@ssl-hints.netflame[2].txt -> TrackingCookie.Netflame : Cleaned.
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@revsci[2].txt -> TrackingCookie.Revsci : Cleaned.
C:\Documents and Settings\LocalService\Cookies\system@site.skype[1].txt -> TrackingCookie.Skype : Cleaned.

::Report end
AVG Anti-Spyware - Scan Report
---------------------------------------------------------
+ Created at: 17:13:13 29/04/2008
+ Scan result:

HKU\S-1-5-21-1335049969-1540763129-2611322096-1008\Software\Internet Security -> Adware.Generic : Cleaned with backup (quarantined).
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@com[1].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@connext ra[2].txt -> TrackingCookie.Connextra : Cleaned.
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@ssl-hints.netflame[1].txt -> TrackingCookie.Netflame : Cleaned.
C:\Documents and Settings\LocalService\Cookies\system@ssl-hints.netflame[2].txt -> TrackingCookie.Netflame : Cleaned.
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@revsci[2].txt -> TrackingCookie.Revsci : Cleaned.
C:\Documents and Settings\LocalService\Cookies\system@site.skype[1].txt -> TrackingCookie.Skype : Cleaned.

::Report end
SUPERAntiSpyware Scan Log
SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!
Generated 04/29/2008 at 10:06 PM
Application Version : 4.0.1154
Core Rules Database Version : 3450
Trace Rules Database Version: 1442
Scan type : Complete Scan
Total Scan Time : 01:57:47
Memory items scanned : 172
Memory threats detected : 0
Registry items scanned : 6156
Registry threats detected : 1
File items scanned : 18791
File threats detected : 11
Adware.Tracking Cookie
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@revsci[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@www.goo gleadservices[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@trackin g.summitmedia.co[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@www.goo gleadservices[3].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@clickto rrent[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@www.goo gleadservices[2].txt
Unclassified.PC MightyMax
HKU\S-1-5-21-1335049969-1540763129-2611322096-1008\Software\PC MightyMax
C:\Program Files\PC MightyMax\lic.conf
C:\Program Files\PC MightyMax\lic.dat
C:\Program Files\PC MightyMax\pcdocrx.conf
C:\Program Files\PC MightyMax\undo
C:\Program Files\PC MightyMax

My PC has become very sluggish and ocassionally crashes. I cannot open Outlook Express 6.

I ran a system restore recently, and I often scan with Adaware and Spybot I have AVG (free) as my main virus protection. I have not added any software or hardware recently.

System restore-- can actually slow your PC... though it's very incremental.
AdAware and Spybot are excellent freeware 'general scanners'-- but general scanners are only as good as their databases... sometimes it takes a live review by a specialist to remove some things.
There are signs of infection that they look for in these logs-- it takes training....

I will PM one of of our securty specialists to look your logs over-- if you come out clean-- THEN we look elsewhere.

Try this....

Please download the OTMoveIt by OldTimer
Save it to your desktop.
Please double-click OTMoveIt.exe to run it
Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):


c:\d81239fa38ae1a1d98\mrtstub.exe


Return to OTMoveIt, right click on the "Paste List of Files/Folders to be moved" window and choose Paste.
Click the red Moveit! button.
Close OTMoveIt
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.