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Windows XP/2000 - [Pending] helpsvc.exe posted in the Operating Systems forums; Good Evening, I recently reformatted my hard drive and all went well. But for couple of days now helpsvc.exe has been using 90% or more of my cpu usage. I ...

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  #1  
Old 04-25-2008
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Default [Pending] helpsvc.exe
Good Evening,

I recently reformatted my hard drive and all went well. But for couple of days now helpsvc.exe has been using 90% or more of my cpu usage. I read at microsoft.com that they have a hotfix for it but it comes with a warning of having not been tested with other hotfixes or updates. I put in a request for one but I was hoping someone here might have some information about it. (doesn't work, creates crashes, etc.)

Thanks for any insight.

Tye

Here's a link

Help and Support causes Windows XP to stop responding
  #2  
Old 04-25-2008
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Default Re: helpsvc.exe
Hello Tyenot,

This doesn't exactly answer your question cause I don't have direct experience with that problem/hotfix, but I have tried several hotfixes from the Microsoft Support site that have that similar message. I haven't come up with problems occuring as a result of following their instructions carefully. At worst, I would just see it didn't help or resolve my issue. I have never seen one hotfix fix the problem I'm working on, and then cause other problems.

That isn't to say it is impossible of course...

In my opinion, your worst case scenario is starting over again. I doubt that is much of an issue since you are working on a fresh install anyways. I'm assuming you don't have weeks/months worth of setup you'd have to redo at this point. So I would suggest just following the instructions carefully and see what happens.

If you see no difference once you're done, one thing to consider is the possibility of malicious software. The symptoms you are experiencing are similar to symptoms that result from viruses/spyware. So another thing you could consider trying is following my pre-work link and have our Security staff look at it. That is of course if you are apprehensive of just formatting and going through another fresh install. You may just save time by trying another reinstall.

Hope that helps!


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  #3  
Old 04-25-2008
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Default helpsvc.exe
Good Evening,

I recently reformatted my hard drive and all went well. But for couple of days now helpsvc.exe has been using 90% or more of my cpu usage. I read at microsoft.com that they have a hotfix for it but it comes with a warning of having not been tested with other hotfixes or updates. I put in a request for one but I was hoping someone here might have some information about it. (doesn't work, creates crashes, etc.)

Thanks for any insight.

Tye
-------------------------------------------------------------------------------------------------------------------------------

Wadd,

Here is the pre-work you asked for.


---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 10:46:33 AM 4/25/2008

+ Scan result:



Nothing found.


::Report end

------------------------------------------------------------------------------------------------------------------------------

SUPERAntiSpyware Scan Log
SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!

Generated 04/25/2008 at 11:27 AM

Application Version : 4.0.1154

Core Rules Database Version : 3447
Trace Rules Database Version: 1439

Scan type : Complete Scan
Total Scan Time : 00:37:30

Memory items scanned : 169
Memory threats detected : 0
Registry items scanned : 5276
Registry threats detected : 0
File items scanned : 11505
File threats detected : 9

Adware.Tracking Cookie
C:\Documents and Settings\The Parents\Cookies\the_parents@serving-sys[2].txt
C:\Documents and Settings\The Parents\Cookies\the_parents@atdmt[2].txt
C:\Documents and Settings\The Parents\Cookies\the_parents@burstnet[2].txt
C:\Documents and Settings\The Parents\Cookies\the_parents@atwola[1].txt
C:\Documents and Settings\The Parents\Cookies\the_parents@bs.serving-sys[2].txt
C:\Documents and Settings\The Parents\Cookies\the_parents@doubleclick[1].txt
C:\Documents and Settings\The Parents\Cookies\the_parents@2o7[1].txt
C:\Documents and Settings\The Parents\Cookies\the_parents@www.burstnet[1].txt
C:\Documents and Settings\The Parents\Cookies\the_parents@tacoda[2].txt

---------------------------------------------------------------------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:22:05 PM, on 4/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Comodo\Firewall\CPF.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Documents and Settings\The Parents\Desktop\Cleaning\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Microsoft Windows Update
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [KEMailKb] C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
O4 - HKLM\..\Run: [KPDrv4XP] C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [DACSMiniApp] C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [TClockEx] C:\Program Files\TClockEx\TCLOCKEX.EXE
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

--
End of file - 7728 bytes


Thanks for assistance

Tye
  #4  
Old 04-25-2008
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Default Re: helpsvc.exe
(UPDATE)

Microsoft denied me the hotfix. They said that i already have SP2 and it is included. But they did wish me luck.


  #5  
Old 04-26-2008
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Default Re: helpsvc.exe
Its not malware.....

helpsvc.exe - helpsvc, Help and Support Center Service, Delete and Removal Information!


Comments on this post
Tyenot agrees: Perfect link to the info i was looking for. Thanks Pancake.
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  #6  
Old 04-26-2008
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Default Re: helpsvc.exe
As this isnt malware i have merged both threads together

D
  #7  
Old 04-26-2008
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Default Re: helpsvc.exe
Thank you all.

I do appreciate the help.

Tye

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