Hi Guys. I want to re-install scanner software but get the attached dialogue box and am unable to re-install. I have used the same software before successfully, but not this time. Any one know why? Regards M

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symantec antivirus seems to be the problem, have you un installed symantec recantly??


symantec products are always sore losers, they never can take an uninstall nicely

No I havn't uninstalled Symantic

Any tricks to uninstall Symantic anyone?

Go to control panel > add or remove programs
Then select all symantec programs you want to uninstall and hit the remove button. It will uninstall the programs automatically.

Hi all I am getting desperate. I need to scan important papers and keep getting error messages when trying to re- install scanner software. ( had previously accidently deleted the Smart Panel) When I try to re-install I get the mesage shown above. I removed symantec from "add and remove programmes" and still get the same message. I have used the same Epson software before with no prob. I have an Epson Twain programme installed showing .96MB but my software shows 260MB so something is missing from there, hence the re-install attempt.