Hope somebody can help me with this one.

I have been given a PC to fix. It refuses to connect to the internet.

Running XP service pack 2.

If I connect it to my router, I can ping the router, and I can see from the status of the network connection that it is live, but Internet Explorer just gives me Page not found every time.

Thinking it might be IE that is damaged in some way, I installed Firefox - same result.

I have also tried with a Zoom USB ADSL modem. IE dials, seems to get a connection going (once again the status of the connection shows traffic coming and going) but no web pages are found.

I have tried it with Windows Firewall on and off.

The only other protection running is AVG anti-virus.

I have been through the "Create a new connection" wizard a few times - no difference. It seems to me that IE and Firefox are both ignoring the conection which is already there.

Any ideas?

Hello Steve, welcome to PCHF.

Can you connect to your router page from Internet Explorer using the address 192.168.0.1 or 192.168.1.1?

Hi Madmonkey.
Tried that, and no, it can't connect.
Steve

Can you go to

- Start, run and type in cmd
- From here, type in ipconfig /all
- Right click on the titlebar, and go to Edit, followed by Select All.
- Right click again, and go to Edit, Copy

- Can you paste this informatino back here?

Here we go:
Windows IP Configuration

Host Name . . . . . . . . . . . . : D7S5WP0J
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 M Network Connectio
n
Physical Address. . . . . . . . . : 00-07-E9-F1-31-E0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : 10 October 2007 16:07:56
Lease Expires . . . . . . . . . . : 13 October 2007 16:07:56

Your absolutely certain no other security software is running such as ZoneAlarm, Norton or McAfee? If so, please can you check out PCHF Prework on my signature, and post a hijackthis log file back here, and then we can get the security team to rule out malware.

Thanks for this - looks as if it might take some time, but I will be back with the results tomorrow.

Steve