Hi,

Can anyone help? I have spent the last 2 days trawling every help forum and am getting increasingly frustrated.

System details
2.00 gigahertz AMD Athlon XP running windows 2000 professional Service Pack 4

To avoid running the same solutions again I am posting what I have done to date in the hope that someone, somewhere, will come up with a possible solution that I haven't already tried. Advanced apologies for the length of this post.

By way of background info
Downloaded Belarc Advisor which is a nifty little program that simply details everything on your PC including Missing Microsoft Security Hotfixes.

I have automatic updates enabled but it has obviously missed these or failed to install them. So went Microsoft to manually update these security missing security Hotfixes And that is when my problems began!

I am unable to update manually as i remain in a constant loop. First MS tries to establish if I have the latest windows update software on my PC and then brings up an error screen

" Files required to use Microsoft Update are no longer registered or installed on your computer. To continue:
Register or reinstall the files for me now (Recommended) Continue"

Which I duly press and arrive back at
" Files required to use Microsoft Update are no longer registered or installed on your computer. To continue:
Register or reinstall the files for me now (Recommended) Continue"

I came across a wurepair.cmd utility on a tech forum that supposedly repairs this issue. Lots of responses that claimed success for this issue. It gave the following advice

It sounds like some of the services or the files (or both) which are required for the Windows Update service to run are no longer running or registered with the system.
Let's try stopping the services, re-registering the files used and restarting the services used for Windows Update and see if that makes a difference.

Create a new text file using Notepad or your favorite text editor and copy and paste the following lines into it:
%windir%\system32\net.exe stop bits
%windir%\system32\net.exe stop wuauserv
%windir%\system32\regsvr32.exe %windir%\system32\atl.dll
%windir%\system32\regsvr32.exe %windir%\system32\jscript.dll
%windir%\system32\regsvr32.exe %windir%\system32\msxml3.dll
%windir%\system32\regsvr32.exe %windir%\system32\softpub.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuapi.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuaueng.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuaueng1.dll
%windir%\system32\regsvr32.exe %windir%\system32\wucltui.dll
%windir%\system32\regsvr32.exe %windir%\system32\wups.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuweb.dll
%windir%\system32\net.exe start bits
%windir%\system32\net.exe start wuauserv
Save the file with a name of "WUREPAIR.CMD" someplace you will remember such as your Desktop or a directory like C:\TEMP including the quotation marks in the filename so the text editor doesn't accidentally save it with a .TXT file extension.
Run the WUREPAIR.CMD file from the Command Prompt (filename: CMD.EXE ) or by double-clicking on it.

I did this and all registered successfully except one....I got the following error message
DllRegisterserver in C:\WINNT\system32\msxml3.dll failed. Return code was : 0x80070005

I have tried to register msxml3.dll in the cmd but it always comes back with the same 0x failure code.

I installed Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) but still no joy.

I installed the MSI file, still no joy.

I have tried through cmd to register and deregister msxml3 but get failures on both account

I can see that msxml3 dll is in the wn32 folder but obviousy there must be some corruption.

I ran wise registry cleaner (freeware) in the hope it would repair this dll file but to no avail except now I get a blank page on ms update

Can anyone help as I am at my wits end? I am sure I have altered some permission settings and am now on the verge of messing up my registry completely in my efforts to resolve this

Hi movieman, welcome to the PCHF.

Can you please get your windows 2000 cd, put it in the drive and goto Start -> Run -> and type in sfc /scannow (there is a space between sfc and /scannow).

This will check to make sure there are no corrupt/missing windows system files...if there are, it will replace them automatically.

Before following the instructions of my last post...check out this link here - might be helpful for you
"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP

It says Windows XP - but should be the same for 2000 SP4.

I don't have a windows 2000 installtion disc. It was a made for PC which I had as a spare from work. It is my business and I don't have an IT guru to refer to.

The other fix you suggested doesn't appear to work for 2000. I can't find permissions under reg edit.
I need to change permission status and I am not sure how to do this. When I boot up there doesn't appear to be a log in or password.
Can you talk me through this as I strongly believe that I will encounter ongoing problems whether it's through dial a fix or manual changes, as access will be denied until I change permissions

Hi movieman,

Try these steps here - although I fear it may be one that you've already tried...

I have run WGA but am not sure what to do with info.



Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Unsupported OS
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-7RMXG-R7WKC-PY74Q
Windows Product Key Hash: 4OFTb/Q6/Ow9uZKdUbCNlurqIHY=
Windows Product ID: 51873-OEM-0900543-60105
Windows Product ID Type: 0
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: Unknown
Windows OS version: 5.0.2195.2.00010000.4.0.pro
ID: {675580AD-9530-4FD7-B37C-C9B81593BDBF}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.36.0
Signed By: N/A, hr = 0x80004005
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_70AFE6BE-116-80040154_63BB5E84-416-80040154_E2AD56EA-221-80040154_16E0B333-80
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\WINNT\system32\winlogon.exe
File Mismatch: C:\WINNT\system32\licdll.dll
File Mismatch: C:\WINNT\system32\ntoskrnl.exe
File Mismatch: C:\WINNT\system32\ntdll.dll
File Mismatch: C:\WINNT\system32\kernel32.dll
File Mismatch: C:\WINNT\system32\crypt32.dll
File Mismatch: C:\WINNT\system32\advapi32.dll
File Mismatch: C:\WINNT\system32\setupapi.dll
File Mismatch: C:\WINNT\system32\oembios.bin
File Mismatch: C:\WINNT\system32\oembios.dat
File Mismatch: C:\WINNT\system32\oembios.sig
File Mismatch: C:\WINNT\system32\syssetup.dll
Other data-->
Office Details: