When I start a download it will pop up and work for a few seconds and then not go any further. I have to refresh everything and start again. I talked to hp about it, but thats a joke..so I came here

Hello snatch.Can we have your web browser information please?This will help us diagnose the problem.

How do I show you the info?

Just type in what browser you use.Firefox IE etc.

oh, I use IE, version 7...sorry

Try cleaning out your temp files ect. with an app like Ccleaner for example:

Download: CCleaner (freeware)
|MG| Free Download - CCleaner Slim (No Yahoo Toolbar, English) 1.41.544
Run the installer, and uncheck the option to install Yahoo toolbar (unless you want Yahoo toolbar).
Once installed, run CCleaner click the Windows [tab]
The following should be selected by default, if not, please select:

Next: click Options click the Settings tab
Uncheck: "Only delete files older than 48 hrs.", click Ok
Then click Run Cleaner (bottom right) then Exit


Maybe that helps.

I clicked run and the box came up to download...It went to 26% and stopped completely...in order to download the file to run it I have to exit it out completely and restart the whole process. With anything I try to download.