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MadGamer

I would think that they would send you a Recovery CD, and if you explained to them what happened, they may even be able to help you out, as they have specific instructions on how to get Windows up and running again.

AmandaG

Originally Posted by AmandaG

I don't think I can do that now since I used the KILLDISK utility to wipe it

There is a lot on there, so will read through it in a sec

ah, now that one I have done... in fact I was doing it for 9 hours and it showed 20 tests as being OK.. then friend told me that I should have stopped it after 3

I'll try that tomorrow when I get the XPhome disc off my frind again... Thank You and i will let you know of the outcome too.. Thank You so much for your speedy reply you are an angel xxx

I really havn't got a clue of what I'm looking for on there

I found a HD utility that checks the temp and everything, but its an .exe file and that won't boot up from disc will it? so I'm a bit stuck

AmandaG

Originally Posted by MadGamer

I would think that they would send you a Recovery CD, and if you explained to them what happened, they may even be able to help you out, as they have specific instructions on how to get Windows up and running again.

oh ace.. I thought once my warranty had run out, that was it, I couldn't phone them.. Thanks MadGamer

AMDPhenomX4

Warentee covers parts and hardware breakages but you can always phone them.I called compaq for recovery disks like 2 years after warntee expired and they sent them in airmail

Not ground hehe.Sprung for the extra mile.

AmandaG

Originally Posted by AMDAthlon64X2

Warentee covers parts and hardware breakages but you can always phone them.I called compaq for recovery disks like 2 years after warntee expired and they sent them in airmail Not ground hehe.Sprung for the extra mile.

I'm shocked about that. I'm surprised they still had your disc in stock. I know when my old, original machine had a prob, I went to the big pc retailer and they told me to phone packard for a new boot disc.. was rather dismayed to find they had discontinued it

to make things worse, my original disc was scratched, but what do ya expect after 10 yrs..

Anyway... I will phone them tomoz and see if they'll send me a new boot disc.. thank you. If that doesn't work.. I'll be back

(well i'll be back anyway to update so that this can be marked with a big 'FIXED'

MadGamer

Be sure to let us know the outcome.

Marked as fixed.

AmandaG

Glad this has been marked Fixed as we've almost sorted it out. I phoned the tech guys, and it turns out that the machine IS still under manufacturers warranty until October this year. We presumed this had ran out since we'd forgot about having a problem with the orignal model, and had had it changed, hence the purchase date was reset to a month after the original purchase

So they are sending me a sys restore disc and if I do have the shut down probs, I've got a whole month to get them to sort it

Thanks for your help guys

you are guardian angels

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