Greetings,

As of last night I am having issues with my computer. I am running widows XP pro. I loaded a program Roxio Media Creator 9. After installing said program windows went freaky and I am unable to reload windows pretty much at all. I get to a point in the startup and it gives me an run time error "Microsoft Visual C++ Runtime Library"..... and it freezes up. It doesn't Fully boot up!!!!

I have tried multiple times to get it to boot up to no avail. I figured maybe I could run it in safe mode for the option presented itself on a few of the cold starts but I found another little feature that presented itself my keyboard does not work when I try to choose to run in safe mode so it counts down and starts windows with me frantically hitting the arrow keys. I find the none working Keyboard a little strange because I am able to use it to get into Bios but after a certain point in start up it refuses to acknowledge the existance of the keyboard..

any help would be appriechiated

Smudge

Hi welcome to the forum is the keyboard USB by any chance?

Yes it is just enabled USB Keyboard in Bios working now just can't get seem to get into safemode

When it boots duz it got to the windows screen then freeze? if it duz try holding down the shift key to stop it loading startup items.

So can you select safe mode now with the keyboard?

am able to boot it up in safe mode but am unable to enter regular windows by holding down the shift... I can not uninstall Roxio Media in safe mode though.

thanks for the help was able to revert to last known working configuration and boot up normally now I have to figure out what went wrong and what updates I have to do. Am a little peeved at Roxio tech support though. thanks again.

Glad you got it going again