Are you still getting the same Code 10 problem?

If so, when you do can you take a snapshot of the screen and attach it to a Message?
Let me know if you need instructions on how to do it.

Still getting Code 10 ...Itried to do "Alt Print Scrn" to give you a snap shot but that didn't work.

So I will need inst on how to get that to you...thanks again

Whatever was open at the time, leave it open.
Press <Alt><Prt Scr>
Open the Start>Accessories>Paint
Press <Ctrl><v>
Save image on the Desktop as a JPG image.

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Slide down to where you see:
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Attach Files
Valid file extensions: bmp dmp doc gif jpe jpeg jpg log pdf png psd rar txt zip
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Click on the button

You should be able to proceed from there.


Also, what are you doing when you get the Code 10?


Good Luck...

I have no pgm running just checking if device is operable...also the attchment process keeps failing...however there is no ad'l info with the code 10 msg no string of data as referenced in the microsoft site, no red x in the device mgr...no "other" in device mgr. under any of the items listed.

If you can, do the Pre-Work in my signature. Thanks.

What do you mean Pre-Work in your signature? I don't understand

Just click on this link < Pre-Work > and follow the directions you'll find there.