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Windows XP/2000 - [Answered] ms updates posted in the Operating Systems forums; hi guys ok may be in the wrong forum but taking a chance have a problem with XP installing updates, basically i had to do a repair installation, then i ...

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  #1  
Old 07-12-2007
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Default [Answered] ms updates
hi guys

ok may be in the wrong forum but taking a chance

have a problem with XP installing updates, basically i had to do a repair installation, then i installed SP2 and then tried to update, however after it downloads it then says installing, then i get the unable to install updates...i have tried removing all traces of pre repair, and fresh sp2 and updates but same thing. the pc has 4 users, 3 of them admin accounts...i have since removed 2 from admin rights to make life easier, but i cant see that having more than 1 user makes any difference to windows updates.

any one been in this position before and manage to rectify the problem?

cheers
Steve
  #2  
Old 07-12-2007
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Hi adreval,

Can you tell me what error message you are getting why you try to do the Windows Updates?
Do you get to install SP2 and then goto the Microsoft Updates page? Or is it before you get SP2 installed?


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  #3  
Old 07-12-2007
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hi GaRHaR

i get no actual error message. I have installed SP2 successfuly, no problems at all, then once i have rebooted i goto windows update, the updates download with no problems, it starts to install and then i get "updates were unable to be successfuly installed" and "the following updates were not installed" like this http://i.i.com.com/cnwk.1d/i/z/20060...nupdate_08.PNG

and thats all the updates since SP2

hope this helps
  #4  
Old 07-13-2007
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this may help!


Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = ninemsn.com.au
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = Dell Start Page
O1 - Hosts: 1.1.1.1 f-secure.com
O1 - Hosts: 1.1.1.1 F-Secure.com > F-Secure Corporation protects consumers and businesses against computer viruses and other threats
O1 - Hosts: 1.1.1.1 ftp.f-secure.com
O1 - Hosts: 1.1.1.1 ftp.sophos.com
O1 - Hosts: 1.1.1.1 liveupdate.symantec.com
O1 - Hosts: 1.1.1.1 customer.symantec.com
O1 - Hosts: 1.1.1.1 dispatch.mcafee.com
O1 - Hosts: 1.1.1.1 download.mcafee.com
O1 - Hosts: 1.1.1.1 rads.mcafee.com
O1 - Hosts: 1.1.1.1 mast.mcafee.com
O1 - Hosts: 1.1.1.1 my-etrust.com
O1 - Hosts: 1.1.1.1 Home and Home Office Store
O1 - Hosts: 1.1.1.1 nai.com
O1 - Hosts: 1.1.1.1 PC Help Forum - Computer Tech Support
O1 - Hosts: 1.1.1.1 networkassociates.com
O1 - Hosts: 1.1.1.1 secure.nai.com
O1 - Hosts: 1.1.1.1 securityresponse.symantec.com
O1 - Hosts: 1.1.1.1 service1.symantec.com
O1 - Hosts: 1.1.1.1 sophos.com
O1 - Hosts: 1.1.1.1 Sophos - anti-virus and anti-spam software for businesses
O1 - Hosts: 1.1.1.1 support.microsoft.com
O1 - Hosts: 1.1.1.1 symantec.com
O1 - Hosts: 1.1.1.1 Symantec Corp.
O1 - Hosts: 1.1.1.1 update.symantec.com
O1 - Hosts: 1.1.1.1 updates.symantec.com
O1 - Hosts: 1.1.1.1 us.mcafee.com
O1 - Hosts: 1.1.1.1 vil.nai.com
O1 - Hosts: 1.1.1.1 viruslist.com
O1 - Hosts: 1.1.1.1 Viruslist.com - Information About Viruses, Hackers and Spam
O1 - Hosts: 1.1.1.1 grisoft.com
O1 - Hosts: 1.1.1.1 AVG Anti-Virus and Internet Security - Welcome
O1 - Hosts: 1.1.1.1 free.grisoft.com
O1 - Hosts: 1.1.1.1 trendmicro.com
O1 - Hosts: 1.1.1.1 housecall.trendmicro.com
O1 - Hosts: 1.1.1.1 Antivirus & Content Security Software | Securing Your Web World: - Trend Micro USA
O1 - Hosts: 1.1.1.1 pandasoftware.com
O1 - Hosts: 1.1.1.1 Antivirus, anti-spyware, anti-spam, firewall. Protect yourself with Panda
O1 - Hosts: 1.1.1.1 usa.kaspersky.com
O1 - Hosts: 1.1.1.1 ewido.net
O1 - Hosts: 1.1.1.1 ewido - anti-spyware and anti-malware solutions
O1 - Hosts: 1.1.1.1 zonelabs.com
O1 - Hosts: 1.1.1.1 ZoneAlarm by Check Point - Award winning PC Protection, Antivirus, Firewall, Anti-Spyware, Identity Protection, and much more.
O1 - Hosts: 1.1.1.1 bitdefender.com
O1 - Hosts: 1.1.1.1 AntiVirus - AntiSpam - Firewall Software, Data Security, Free Protection
O1 - Hosts: 1.1.1.1 download.bitdefender.com
O1 - Hosts: 1.1.1.1 upgrade.bitdefender.com
O1 - Hosts: 1.1.1.1 spywareinfo.com
O1 - Hosts: 1.1.1.1 SpywareInfo :· Spyware and hijackware Removal Specialists
O1 - Hosts: 1.1.1.1 merijn.org
O1 - Hosts: 1.1.1.1 Merijn.org
O1 - Hosts: 1.1.1.1 sysinternals.com
O1 - Hosts: 1.1.1.1 PC Help Forum - Computer Tech Support
O1 - Hosts: 1.1.1.1 onguardonline.gov
O1 - Hosts: 1.1.1.1 OnGuard Online Homepage
O1 - Hosts: 1.1.1.1 avast.com
O1 - Hosts: 1.1.1.1 avast! antivirus software - computer virus, worm and Trojan protection by ALWIL Software
O1 - Hosts: 1.1.1.1 safety.live.com
O1 - Hosts: 1.1.1.1 ParetoLogic
O1 - Hosts: 1.1.1.1 paretologic.com
O1 - Hosts: 1.1.1.1 virusscan.jotti.org
O1 - Hosts: 1.1.1.1 services.google.com
O1 - Hosts: 1.1.1.1 Spyware detection and removal software at Webroot.com
O1 - Hosts: 1.1.1.1 webroot.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1157176564796
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1157176517468
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspn et_state.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
--
End of file - 7014 bytes
  #5  
Old 07-13-2007
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Ooohhh...i see what you're saying

Alot of those updates will have been superceeded by a newer security patch.
I'll get one of the security techs to go through the log for you, just to be certain.

Sit tight


__________________


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- Leonardo da Vinci

"I believe in Christianity as I believe that the sun has risen: not only because I see it, but because by it I see everything else."
- C. S. Lewis
  #6  
Old 07-13-2007
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hello adreval:

lets' start with this:

Please Download MsnVirRem.exe to your desktop from one of the following mirrors.
  • First close any other programs you have running as this will require a reboot
  • Double click MsnVirRem.exe to run it
  • Once open, click the button labelled "Search and Destroy"
    <<Your computer will now be scanned for Infected Files>>
  • When scanning is finished you will be prompted to reboot only if infected, Click OK
  • Now click the "REBOOT" Button.
  • After the Reboot, you WILL receive file not found errors (usually 4) please acknowledge them and continue.
  • A Message should popup from MsnVirRem if not, double click the program again and it will finish
Please Post the contents of C:\msnvirrem.log along with a fresh HijackThis log

Thanks,

v


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  #7  
Old 07-14-2007
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adreval - See this Members User comments on their Profile page
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its all cool guys, whilst i was waiting i thought id just scan the pc for spyware, found a few, so i cleaned it up, not expecting a great deal, and then the updates started to install...

appreciate your help though, ill keep this tabbed incase the problem comes back

thanks again

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