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Windows XP/2000 - [Pending] explorer posted in the Operating Systems forums; hi,when i go to open my documents,downloads or any other folder containig a number of files,it crashes explorer.exe and i dont get a chance to see what files i have.this ...

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  #1  
Old 04-05-2007
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Default [Pending] explorer

hi,when i go to open my documents,downloads or any other folder containig a number of files,it crashes explorer.exe and i dont get a chance to see what files i have.this also happens when i go to search for a file in search.can sum1 plz help cos i cant open any downloads or documents.thanks.


  #2  
Old 04-06-2007
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go to start > run > eventvwr.msc. That will open an explorer like window with applications, security, and system in the left pane. Click on system and see if there are any exclamation points near to when it last froze; if so, double click on the item in the right pane, click on the two pieces of paper to copy it to your clipboard, and then come back here and paste the results. Then do the same for the applications folder; look for any exclamation marks that are near in time to when your pc is freezing.


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Old 04-06-2007
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k,here u go,heres the one from system:
Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 06/04/2007
Time: 19:35:11
User: NT AUTHORITY\SYSTEM
Computer: YOUR-06IVBXPJSJ
Description:
The IMAPI CD-Burning COM Service service was successfully sent a start control.

For more information, see Help and Support Center at Events And Errors Message Center: Basic Search.

and heres the one from applications:
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 06/04/2007
Time: 19:34:34
User: N/A
Computer: YOUR-06IVBXPJSJ
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at Events And Errors Message Center: Basic Search.


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Old 04-06-2007
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hmmm....let's check for malware..... if you could click on the prework link in my signature, that will have you go through some preliminary steps that will clean out some of the nasties in there, and should leave you with three logs, one from spysweeper, one from AVG (be sure to choose 'quarantine' on all the items it finds) and one from HJT. If you could then attach them all as .txt files, we can get started.

Thanks,

v


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  #5  
Old 06-25-2007
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marking as pending.


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