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Dear pchf

I would be very grateful for some advice on this. I feel like I'm going nuts!
Apologies in advance if the answer is simple and it's something I've missed

I've not been able to sign into Windows Live Messenger (latest version of MSN) for about 6 days now. Before, it was absolutely fine. I haven't changed any settings (to my knowledge).

In fact, the only recent thing is that I ran windows update and installed the latest files (whatever they were - I didn't look - oops).

Some strange things about this problem:

1) I can still sign into Skype - no problem.
2) The connection troubleshooter in MSN says "success - you can connect to the Windows Live Messenger Service."
3) I can sign into webmessenger without any problem.
4) I've uninstalled and reinstalled the program, but this has made no difference.
5) I regularly run anti-spyware software (Lavasoft Adaware SE Personal). I don't have anything malicious on my PC (or if I have, nothing has picked it up).
6) I have Norton Internet Security 2006 (wish I hadsn't bought that - but that's another story). Windows Live Messenger is set to 'permit all', so it doesn't look like a firewall problem. I've also tried disabling Norton, but MSN still won't connect.
7) I don't get any error messages from the messenger service - it just continues the 'signing in' process and never stops. This suggests that the problem is with my PC and not with MSN.
8) I use Registry Mechanic, so I wondered whwther it had cleaned off something that it shouldn't have. However, I've looked at the roll-backs and can't see any files that appear to be related to MSN. Also, reinstalling MSN made no difference (surely if it was a registry setting, reinstallation would fix it).
9) I have no internet connection problems at all.

I'm running IE7, which seems to be ok, but I have a feeling it might be interfering with MSN in some obscure way.

I'm new to pchf, so please accept my apologies if this message isn't in the format you normally like.

Many thanks for any advice/suggestions you may be able to offer!

Kind regards
-KiJi-

Hi there ,


i had this problem a couple of days ago (seems to have stopped now). Msn said there's no problem.



What worked for me was if i clicked repair and waited a while .


You could also submit your problem directly to them

http://support.live.com/eform.aspx?p...ail&ct=eformts


you could also try looking at the

"Frequently Asked Questions" on that page and try some of there suggestions


(I'm not too sure on this problem but i hope i've helped you a little bit ).



Bugsey

I havent had any problems.

Most common solution is make sure date and time are EXACTLY right to this for example:

The World Clock - Time Zones

Thats what I found used to be the problem, sometimes MSN does go offline for a while but this should help.

Nice advice there i forgot about that .

To make sure the time is correct

Right click the time on your screen

and click adjust date/time









Click internet time and "Update now".

Hey

Many thanks for the suggestions!

Unfortunately I still have the problem (the time and date were spot on and repairing MSN didn't seem to do anything).

Another strange thing I've noticed is that if I'm signed into webmessenger and then *try* to sign into MSN on the PC, webmessenger chucks me off and says that I'm signed in elsewhere. But the sign-in process on the PC hasn't completed - it just keeps going round and round forever. But messenger thinks I am signed in?! Sounds like a firewall problem to me, but I've had it disabled for 30 mins and it's made no difference.

Oh well, this problem has taken up hours of my time already today, and it's making my brain hurt, so I think it's time for a glass of wine and a rest!

I'm not giving up though!

Cheers guys
-KiJi-

Have you tried:

Tools -> Options -> Connections (Tab)

Connection TroubleShooter

and/or

Advanced Settings -> TCP -> Test