Hi
I have a big problem---I have "lost" help and support.
The help and support I speak of is when you click on "start" and the programs come up, the Microsoft help and support is on the right hand side above search and run.
When I click on it, nothing happens!!!
I have searched for it in files and folders on Local disk C, and I get no results back.
If anyone can please assist me in finding this missing link, I would be grateful. My XP Home came preinstalled so I have no CD.
![]() |
|
|||||||
| Windows XP/2000 - [Resolved] Microsoft Help and Support posted in the Operating Systems forums; Hi I have a big problem---I have "lost" help and support. The help and support I speak of is when you click on "start" and the programs come up, the ... |
|
|
|
#1 |
|
Bronze Member
![]() Join Date: May 2006
Posts: 74
|
|
|
|
|
| Advertisement - Register to Remove | |
|
|
|
#2 |
|
Tech Member
![]() Join Date: Jul 2006
Location: Western Australia
Posts: 6,068 PC Experience: Elite PC Guru
|
Hi snoopy,
Can you try a system file check? Start -> Run -> sfc /scannow This will scan for all system files that have been deleted/corrupt since windows installed - you'll need your XP cd.
__________________
|
|
|
|
|
|
#3 |
|
Bronze Member
![]() Join Date: May 2006
Posts: 74
|
Hi
Thanks for your reply. I have no CD--my Windows Home XP came preinstalled. However, I do have a copy of XP Professional--could I use this CD ? |
|
|
|
|
|
#4 |
|
Tech Member
![]() Join Date: Jul 2006
Location: Western Australia
Posts: 6,068 PC Experience: Elite PC Guru
|
Hmm, unfortunatley it will ask you for the XP Home CD.
To be honest, if Help and Support doesn't work - it's no big deal..alot of the "help and support" in there is generic and rarely fixes a problem (in my experience)
__________________
|
|
|
|
|
|
#5 |
|
Bronze Member
![]() Join Date: May 2006
Posts: 74
|
Thanks --I suppose I can live without it though.
I checked in SERVICES to see if I had disabled it. I had not but when I tried to restart it, I got an error mesage 1058. Any idea? Thanks again |
|
|
|
|
|
#6 |
|
Tech Member
![]() Join Date: Jul 2006
Location: Western Australia
Posts: 6,068 PC Experience: Elite PC Guru
|
That error number references this...
Service Does Not Start and Displays "Error 1058" See if it helps at all
__________________
|
|
|
|
|
|
#7 |
|
Bronze Member
![]() Join Date: May 2006
Posts: 74
|
Hi again
Not too sure what solved the problem but here is what I did. I followed your advise and read the website you suggested. I messed around with services---nothing resolved the issue. I then decided to merge the registry backup to the time just before the problem started. Well what do you know---I now have Help and Support back!!! My grateful thanks for your assistance, Happy Thanksgiving--if you celebrate in Australia. Regards |
|
|
|
![]() |
| Bookmarks |
| Tags |
| microsoft, Resolved, support |
| Thread Tools | |
| Display Modes | |
|
|

























Linear Mode

