Am having a problem getting HP software (newly installed HP 4890 scanjet) to recognize scanner (MS Scan Wizard works OK - so I think driver and hardware are OK - device mgr has no X's or ?'s)
HP Tech Support feels that it's a Windows problem left over from previous scanner/software (Epson) that was installed but is now removed. (I installed the HP scanner/software on another PC - a 'virgin' PC - i.e. it never had any scanner installed - with no problem.)
I tried creating a new user (administrator) and installed from there (after logging on as the new user) - but had same problem.
MY QUESTION IS: Can I just install (new or update - which?) from the Windows XP Home (SP2) CD (that I used to install initially)??
(The CD is NOT an OEM version - it's a 'retail' version that I installed a few months ago. I just tried the initial 'startup' from the CD and was given the choice of UPDATE or NEW INSTALL - neither of which looked right.) I don't want to 'lose' the progams (or settings or drivers) already installed. (All data is on a 2nd HD.)
Thank you!.
HP Tech Support feels that it's a Windows problem left over from previous scanner/software (Epson) that was installed but is now removed. (I installed the HP scanner/software on another PC - a 'virgin' PC - i.e. it never had any scanner installed - with no problem.)
I tried creating a new user (administrator) and installed from there (after logging on as the new user) - but had same problem.
MY QUESTION IS: Can I just install (new or update - which?) from the Windows XP Home (SP2) CD (that I used to install initially)??
(The CD is NOT an OEM version - it's a 'retail' version that I installed a few months ago. I just tried the initial 'startup' from the CD and was given the choice of UPDATE or NEW INSTALL - neither of which looked right.) I don't want to 'lose' the progams (or settings or drivers) already installed. (All data is on a 2nd HD.)
Thank you!.










Hi PC911,
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