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on installing windows xp home it started to load alot of scsi files ie drive,floppy,cd, then on pressing f8the eule it started off engish then went in in some sort of other lanuage.by the way have no floppy or scsi devices then when loaded found unknow acount in regedit the account was s-1-5-53 by default it had 4 s-1-5-53 cant gain acess to cdw and loads of other errors have been working on this 8 weeks now have spent a lot of money on this yet still cant find an answer one last thing have tried all know anti virus programs no joy norton /navdx found viruses in MBR AND MEMORY SO IF SOME ONE COULD HELP PLEASE NOW CAPLOCK STUCK REGARDS S HOUGHTON

Hello S Houghton,

Welcome to PCHF. We have a wonderful team of techs here, with lots of malware removal experience, and I am sure we will be able to help.

First of all, is the version of XP that you installed a legal copy? Frequently illegal copies are encrypted with virus' and there is very little chance of resolving this, if the copy of XP you are using keeps reinstalling the virus.

Secondly, I will need a list of programs that you have tried to resolve this with, that way we won't be telling you to download programs you already have. Sometimes it is not what you use, but how you use it, and in what order.

Finally, can you please follow the instructions for PreWork in my signature, you may already have ewido, however, following the instructions exactly is important. We will take a look at your ewido and HijackThis logs once you have posted them.

Looking forward to your reply,

TTFN

LGW

Hi Thankyou For Quick Reply Yes Have 2 Legel Copys Xp 32 Bit And 64 Bit Having Done Tests Its Not Cd Its In The Bios Like I Said Xp Loads Lots Of Scsi Devices Also Found It Loads Win98 How Well Norton Anti Virus Cd Boot From Cd In Navdx In Starts With Win98 Also In Navdx\helperror It Said As Follows Scss False/missing Product Keys/missing Product Files\audit Made Flase\compatibitity Mode Flase\virus In Memory\internal Program Error\one Or More Viruses Found In Mbr\navdx Selfcheck Failed\ctrl-c Or Ctrl-break Was Used To Interrupt Scan Yet When I Do A Scan It Said No Virus Found Regards S Houghton

Sorry Forgot To Tell You It In Norton \navdx\logs It Wont Save Them Regards S Houghton

Hi S Houghton,

(we have to come up with something shorter to type for you, lol)

Have you gone back and Fdisked your drive before doing the install? Completely erasing and reinstalling your partitions?

Did you at any time download an upgrade to your bios? If so, where did you get it from?

Looking forward to your reply,

TTFN

LGW

no i have xp home i think am right you cant fdisk in xp regards s houghton

i have had software to do a low level format ie formating drive and hardware but like i said no floppy and what ever it is wont give me acess to dvdrw ie wont let me do region said i need admin priv yet am admin could you look at my computer may be you can understand better regards s houghton