[Fixed] Freezes....HELP

xlaurax · 03-05-2006

Hiya....Just got myself a new printer "HP PSC 1400 all-in-one", but when I trying to install the software for it, it get down to 2% remaining then it freezes, everything freezes and I need to reboot, what can i do to stop this??

Hengis · 03-05-2006

Hmmm..that's annoying. Are you following the proceedure correctly, some printers like the drivers to be installed first before the device is connected.

Which version of the printer do you have, let me see if we can find you another driver;

» HP PSC 1401 All-in-One
» HP PSC 1402 All-in-One
» HP PSC 1410 All-in-One
» HP PSC 1410v All-in-One
» HP PSC 1410xi All-in-One
» HP PSC 1417 All-in-One

xlaurax · 03-05-2006

Its the HP PSC 1402, i just check the website for drivers but all they offer is the one I have on the disc"CD version 5.3.0b.
The installation instructions tell me to install software before connecting the USB cable.

Hengis · 03-05-2006

At what point exactly does it freeze...what is on the setup screen at the time?

Can you also unplug any other devices from your PC when you are doing the install (USB). Are you running the full setup? Have you tried adding the printer as a new piece of hardware and then locating the drivers on the CD Rom and installing it that way?

xlaurax · 03-05-2006

It freezes at 2% remaining also stage 2/4. I have got any other USB connected and its the basic installation "48.4M". I have tried there is an express installation but thats "309.96M". I go try installing the other way and let you know how I get on with that.
will I connect the USB before doing this?
THANX

Hengis · 03-05-2006

Ok, thanks.

xlaurax · 03-06-2006

Got it installed using the "add hardware wizard". thanx for your help

03-05-2006	#1
xlaurax Bronze Member Join Date: Feb 2006 Location: Scotland Posts: 8	[Fixed] Freezes....HELP Hiya....Just got myself a new printer "HP PSC 1400 all-in-one", but when I trying to install the software for it, it get down to 2% remaining then it freezes, everything freezes and I need to reboot, what can i do to stop this?? __________________ Windows: Windows XP5.1 (Build 2600) Service Pack 2 Memory (RAM): 224 MB CPU Info: Intel(R) Celeron(R) CPU 1.80GHz CPU Speed: 1804.1 MHz Sound card: C-Media Wave Device Display Adapters: SiS 650_651_M650_M652_740 \| Motherboard: eMachines, Inc.

03-05-2006	#2
Hengis PCHF Founder & Owner Join Date: Jan 2004 Location: The PCHF Bunker Posts: 14,085 PC Experience: Microsoft Certified Professional	Hmmm..that's annoying. Are you following the proceedure correctly, some printers like the drivers to be installed first before the device is connected. Which version of the printer do you have, let me see if we can find you another driver; » HP PSC 1401 All-in-One » HP PSC 1402 All-in-One » HP PSC 1410 All-in-One » HP PSC 1410v All-in-One » HP PSC 1410xi All-in-One » HP PSC 1417 All-in-One __________________ Pre-Work / System File Checker / Promote PCHF!

03-05-2006	#3
xlaurax Bronze Member Join Date: Feb 2006 Location: Scotland Posts: 8	Its the HP PSC 1402, i just check the website for drivers but all they offer is the one I have on the disc"CD version 5.3.0b. The installation instructions tell me to install software before connecting the USB cable. __________________ Windows: Windows XP5.1 (Build 2600) Service Pack 2 Memory (RAM): 224 MB CPU Info: Intel(R) Celeron(R) CPU 1.80GHz CPU Speed: 1804.1 MHz Sound card: C-Media Wave Device Display Adapters: SiS 650_651_M650_M652_740 \| Motherboard: eMachines, Inc.

03-05-2006	#4
Hengis PCHF Founder & Owner Join Date: Jan 2004 Location: The PCHF Bunker Posts: 14,085 PC Experience: Microsoft Certified Professional	At what point exactly does it freeze...what is on the setup screen at the time? Can you also unplug any other devices from your PC when you are doing the install (USB). Are you running the full setup? Have you tried adding the printer as a new piece of hardware and then locating the drivers on the CD Rom and installing it that way? __________________ Pre-Work / System File Checker / Promote PCHF!

03-05-2006	#5
xlaurax Bronze Member Join Date: Feb 2006 Location: Scotland Posts: 8	It freezes at 2% remaining also stage 2/4. I have got any other USB connected and its the basic installation "48.4M". I have tried there is an express installation but thats "309.96M". I go try installing the other way and let you know how I get on with that. will I connect the USB before doing this? THANX __________________ Windows: Windows XP5.1 (Build 2600) Service Pack 2 Memory (RAM): 224 MB CPU Info: Intel(R) Celeron(R) CPU 1.80GHz CPU Speed: 1804.1 MHz Sound card: C-Media Wave Device Display Adapters: SiS 650_651_M650_M652_740 \| Motherboard: eMachines, Inc. Last edited by xlaurax; 03-05-2006 at 12:42 AM.

03-05-2006	#6
Hengis PCHF Founder & Owner Join Date: Jan 2004 Location: The PCHF Bunker Posts: 14,085 PC Experience: Microsoft Certified Professional	Ok, thanks. __________________ Pre-Work / System File Checker / Promote PCHF!

03-06-2006	#7
xlaurax Bronze Member Join Date: Feb 2006 Location: Scotland Posts: 8	Got it installed using the "add hardware wizard". thanx for your help __________________ Windows: Windows XP5.1 (Build 2600) Service Pack 2 Memory (RAM): 224 MB CPU Info: Intel(R) Celeron(R) CPU 1.80GHz CPU Speed: 1804.1 MHz Sound card: C-Media Wave Device Display Adapters: SiS 650_651_M650_M652_740 \| Motherboard: eMachines, Inc.

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