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Keela

Okay I've had a big problam with my PC restarting every six to eight hours or so for the past two months. At first I thought it was because of some anti-spyware software I installed (I since then uninstalled it). But my computer continued to restart spontaneously. The Microsoft error reports said it was due to driver conflicts in the device manager, I snce them uninstalled any driver conflicts that were going on but the restarting continues to happen.

Okay now it says it's due to stop errors. This is the message I get from the error reports.

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Error caused by a device driver
Thank you for sending an error report to Microsoft.
Error report summary

Error type : Windows stop error (A message appears on a blue screen with error code information) Solution available? : No (see Next steps) What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart Cause : Unknown device driver Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED) Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

Information about this error
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
Next steps
We have analyzed your error report and at this time are unable to determine the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem.

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joe5

Hi there Keela , welcome to PCHF.

Has there also been any filenames or error codes been mentioned?

And have you already tried updating all drivers? Video , motherboard , sound ect. And is windows updated?

Keela

I actualy don't know how to do these things

joe5

Can you post the brand/model , or hardware detailles of youre pc?

If not then you can use one of these apps to find out:

http://www.pchelpforum.com/your-pc-detailed-info-here/

And windows can be updated here:

http://update.microsoft.com/windowsu...ult.aspx?ln=en

And have there also been any filenames or error codes been mentioned?

merlin

You could also download the program below and it should fix your problem

http://www.adaptec.com/worldwide/sup...aspi_471a2.exe

joe5

Originally Posted by merlin

You could also download the program below and it should fix your problem

http://www.adaptec.com/worldwide/sup...aspi_471a2.exe

Why would this fix unidentified drivers issues??

merlin

Hey Joe,
The stop error 0x0000015 is due to an SCSI device not being recognized. I know that is not her exact error code, but it is worth a shot as it will not do anything if she does not need it.

Sorry joe meant stop error 0x000001E