Member Panel

Recently A friend of mine downloaded a music file from the web. Now her PC won't boot up completely. It hangs at the Welcome screen. Could this be due to a virus? And if so, is there a way to recover from this without loosing all the data on the drive? :banghead:

How to start your computer by using the Last Known Good Configuration feature
To start your computer by using the Last Known Good Configuration feature, follow these steps: 1. Start your computer.
2. When you see the "Please select the operating system to start" message, press the F8 key.
3. When the Windows Advanced Options menu appears, use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
4. If you are running other operating systems on your computer, use the ARROW keys to select Microsoft Windows XP, and then press ENTER.

Thanks Wayne, I'll give it a try.